Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401k plan
Employee assistance program
Job Description
Shake Shack at Pittsburgh International Airport (PIT) is part of a globally recognized restaurant brand known for its commitment to quality, exceptional service, and vibrant atmosphere. As a leading name in the fast-casual dining sector, Shake Shack delivers a menu featuring fresh, high-quality ingredients in a welcoming environment designed for speed and customer satisfaction. This particular role is under the umbrella of SSP America, one of the largest restaurant operators worldwide, which supports Shake Shack locations with comprehensive management systems and career growth opportunities. SSP America prides itself on creating dynamic, inclusive workplaces located in high-traffic environments such as airports,... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of experience in the restaurant industry in a management or supervisory capacity
- Proficiency with MS Office and POS systems
- Ability to prioritize daily, weekly, monthly, and yearly activities
- Effective communication skills to engage with staff at all levels
- Capability to handle disciplinary actions and team development
- Willingness to work in a fast-paced airport restaurant environment
Job Qualifications
- High school diploma or equivalent
- associate's degree or equivalent coursework preferred
- At least 2 years experience in a restaurant management or supervisory role
- Proficient computer literacy including MS Office (Word, Excel, PowerPoint, Outlook) and POS systems
- Strong organizational skills with the ability to prioritize multiple tasks
- Excellent interpersonal abilities to interact with executives, union representatives, diverse team members, and customers
- Demonstrated problem-solving skills and conflict resolution experience
Job Duties
- Manage all restaurant and customer service activities including supervising and evaluating team member performance through feedback and disciplinary actions
- Lead and develop the team by recruiting, training, communicating, planning, and assigning daily goals and tasks
- Maintain adherence to company policies and procedures
- Manage merchandising and displays ensuring brand standards and inventory monitoring
- Handle office management tasks such as receiving, inventory, purchasing, scheduling, and payroll
- Assist in sales forecasting and budgeting by analyzing sales reports and comparison shopping
- Address routine problems and escalate complex issues to higher management as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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