Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
Adoption assistance
Flexible spending account
Employee assistance program
Disability insurance
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance
Life insurance
Job Description
Hyatt is a globally renowned hospitality company committed to providing exceptional experiences for its guests through its portfolio of hotels and resorts. Known for its warm and caring service, Hyatt emphasizes a culture where colleagues are attentive, efficient, and dedicated to creating meaningful experiences. Hyatt's reputation for excellence stems from its ability to blend quality service with innovative hospitality standards. Their hotels offer a range of dining, lodging, and event services that cater to diverse client needs around the world. The company fosters a supportive and inclusive workplace environment, valuing diversity and the unique contributions of its employees to drive the brand’s high standards of customer satisfaction and operational excellence.
The Assistant Operations Manager role at Hyatt is a dynamic and pivotal position responsible for supporting the management and oversight of all food and beverage operations within the hotel, including restaurants and bars. This role demands a solid understanding of food and beverage service standards, ensuring that all Hyatt policies and procedures are followed with rigor and consistency. An ideal candidate will bring experience handling diverse food service environments such as restaurants, banquets, and special events while maintaining an unwavering focus on guest satisfaction.
As an Assistant Operations Manager, you will be actively involved in various facets of leadership including staff training, development, and scheduling, contributing significantly to a productive and motivated food and beverage team. This position requires strong attention to detail, excellent interpersonal skills, and the ability to effectively communicate and collaborate with guests, team members, and other departments. The role also offers exposure and opportunities to engage with other operational areas within the hotel, which encourages professional growth and cross-functional development to enhance career progression. Hyatt supports employee success by fostering a work atmosphere conducive to both customer and colleague satisfaction, reflecting the company’s overarching goal of delivering hospitality excellence from every angle.
This position is ideal for energetic, motivated individuals who possess an entrepreneurial spirit and a passion for delivering exceptional guest service. Joining Hyatt not only offers the chance to be part of a respected global brand but also provides a fulfilling career path with abundant benefits designed to support employees’ personal and professional well-being.
The Assistant Operations Manager role at Hyatt is a dynamic and pivotal position responsible for supporting the management and oversight of all food and beverage operations within the hotel, including restaurants and bars. This role demands a solid understanding of food and beverage service standards, ensuring that all Hyatt policies and procedures are followed with rigor and consistency. An ideal candidate will bring experience handling diverse food service environments such as restaurants, banquets, and special events while maintaining an unwavering focus on guest satisfaction.
As an Assistant Operations Manager, you will be actively involved in various facets of leadership including staff training, development, and scheduling, contributing significantly to a productive and motivated food and beverage team. This position requires strong attention to detail, excellent interpersonal skills, and the ability to effectively communicate and collaborate with guests, team members, and other departments. The role also offers exposure and opportunities to engage with other operational areas within the hotel, which encourages professional growth and cross-functional development to enhance career progression. Hyatt supports employee success by fostering a work atmosphere conducive to both customer and colleague satisfaction, reflecting the company’s overarching goal of delivering hospitality excellence from every angle.
This position is ideal for energetic, motivated individuals who possess an entrepreneurial spirit and a passion for delivering exceptional guest service. Joining Hyatt not only offers the chance to be part of a respected global brand but also provides a fulfilling career path with abundant benefits designed to support employees’ personal and professional well-being.
Job Requirements
- education background in hospitality or related field preferred
- 2-3 years of relevant experience in hotel or food and beverage operations
- strong communication skills both verbal and written
- ability to manage multiple priorities in a fast-paced environment
- proficiency in microsoft office applications
- exceptional organizational and interpersonal skills
- commitment to delivering outstanding customer service
Job Qualifications
- a true desire to satisfy the needs of others in a fast-paced environment
- refined verbal and written communication skills
- demonstrated ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
- 2-3 years of progressive hotel operations or food and beverage management experience
- service oriented style with professional presentation skills
- hotel or hospitality degree an asset
- must possess high energy entrepreneurial spirit motivational leadership effective communication and customer service skills with ability to improve the bottom line
- proficiency in microsoft word and excel
- excellent organizational interpersonal and administrative skills
- ability to support hyatt’s purpose by identifying opportunities to display authentic human care to guests and colleagues
Job Duties
- assist in overseeing all food and beverage areas including restaurant and bar
- ensure compliance with food and beverage service standards
- maintain guest satisfaction in restaurants banquets and special events
- train develop and schedule staff
- promote an atmosphere of customer and colleague satisfaction
- communicate effectively with guests team members and other departments
- support growth and cross development within operational departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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