ASSISTANT OPERATIONS MANAGER- BANQUET AND EVENT SET UP FOCUS

Hyatt Regency Denver at the Colorado Convention Center is a premier hospitality establishment known for its commitment to providing exceptional guest experiences through attentive and caring service. As part of the globally recognized Hyatt brand, Hyatt Regency Denver combines modern amenities with a vibrant, customer-centric approach to hospitality. The hotel caters to a diverse clientele including business travelers, tourists, and convention attendees, positioning itself as a leading destination in Denver’s bustling downtown area. Hyatt’s values emphasize empathy, wellbeing, respect, integrity, experimentation, and inclusion, ensuring that their associates not only deliver high-quality service but also foster an environment where people can thrive and be their best. Hyatt associates benefit from a supportive work environment, opportunities for career growth, and a culture that rewards hard work and dedication.

The role of the Assistant Operations Manager at Hyatt Regency Denver is pivotal in sustaining the hotel’s operational excellence, particularly within the Banquets, Event Services, and Event Setup departments. The Assistant Operations Manager supports the Director of Event Services/Banquets by overseeing various facets of event management including staffing, training, scheduling, and ensuring the delivery of superior banquet services. This role also demands active involvement in coordinating event setups to enhance the overall guest experience. In addition to direct management of banquet operations, the position may extend oversight to other operational divisions such as the front office, guest services, housekeeping, outlets, and security, providing a comprehensive view and involvement across the hotel’s service spectrum.

A key responsibility of this position includes managing employee training and development to foster a high-performing team capable of meeting Hyatt’s exacting standards of service. Effective guest recovery and complaint resolution are crucial in maintaining the hotel’s superior reputation. The Assistant Operations Manager must exercise excellent interpersonal and organizational skills to balance multiple operational priorities, engage with guests, and collaborate with various departments to ensure seamless service delivery. The role requires a flexible work schedule, including weekends, holidays, and varying shifts, reflecting the dynamic nature of the hospitality industry.

The salary range for this position is $60,100 to $73,600, reflecting Hyatt’s commitment to competitive compensation. This is a full-time opportunity that not only promises a meaningful career but also the chance to be part of a respected global hotel brand with a strong presence in the Denver area. Associates working in this role will find themselves at the heart of the hotel’s operations, contributing directly to the memorable experiences of guests and the overall success of the Hyatt Regency Denver.