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Assistant Manager, Valet Operations

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $26.00 - $28.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
long term disability
short term disability
Life insurance
accident insurance
401k
Paid Time Off

Job Description

SP+, a Metropolis company, is at the forefront of artificial intelligence innovation specifically tailored for real-world applications. Specializing in computer vision technology, SP+ has revolutionized the parking industry by enabling checkout-free parking experiences. This advanced system eradicates the need for traditional parking procedures involving tickets, machines, apps, or credit cards, allowing drivers to simply "drive in and drive out" with ease and efficiency. As the largest parking network in America, SP+ supports mobility at over 4,000 locations across North America and Europe, staffed by a robust team of over 23,000 employees. The company is dedicated to transforming parking, an everyday... Show More

Job Requirements

  • High school diploma or equivalent
  • valid driver's license with clean driving record
  • availability to work varied shifts including second, third, and weekend shifts as needed
  • ability to communicate clearly and effectively
  • customer service skills with a positive attitude
  • adaptability to changes and delays
  • physical ability to stand, walk, and occasionally lift up to 25 pounds
  • willingness to comply with company policies and procedures
  • high level of dependability and professionalism

Job Qualifications

  • High school graduate
  • minimum of six months of valet experience preferred
  • valid state-issued driver’s license with current address and acceptable driving record
  • clear oral communication skills
  • effective written communication skills
  • strong guest service orientation
  • adaptability to changes and unexpected situations
  • sound judgment
  • ability to identify vehicle makes and models
  • physical capability to perform job duties including standing, walking, lifting up to 25 pounds

Job Duties

  • Participate in programs to improve client and guest satisfaction
  • ensure guests receive timely and exceptional service by assisting with inquiries and vehicle handling
  • drive, park, and retrieve guest vehicles safely and professionally
  • develop and implement a staffing schedule based on daily vehicle volume
  • maintain compliance with standard operating procedures and safety protocols
  • prepare and process daily audit-compliant paperwork
  • assist with hiring, training, and coaching valet staff
  • monitor and report incidents, accidents, policy violations, and safety hazards
  • review damage claims
  • maintain cleanliness and orderliness in drive lanes and crosswalks
  • substitute for any valet position as needed
  • perform other duties as required

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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