Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Walk-On's Sports Bistreaux is a dynamic and popular restaurant chain known for its energetic atmosphere, quality food, and community-oriented approach. Specializing in providing a memorable dining experience centered around sports entertainment, Walk-On's combines an exciting game day vibe with exceptional customer service. The restaurant prides itself on delivering top-notch hospitality while maintaining high operational standards that ensure customer satisfaction and loyalty. With a focus on teamwork, leadership, and continuous improvement, Walk-On's creates an engaging environment for both guests and employees, fostering a culture of fun, respect, and professionalism.
The position of Assistant Manager at Walk-On's Sports Bistreaux plays a vital role in supporting the overall management of the restaurant's operations. This full-time role demands a highly motivated individual who excels in managing a high volume, food-focused environment by utilizing in-depth knowledge of Walk-On's systems, standards, and guest hospitality principles. The Assistant Manager's responsibilities span from leading the Front of House (FOH) team to ensuring smooth daily operations through effective resource management and training. This leadership position requires someone who can drive team success by motivating, coaching, and developing team members, promoting a collaborative and positive workplace atmosphere.
As a cornerstone of the management team, the Assistant Manager is responsible for promoting the Walk-On's brand identity and culture, using a hands-on approach to inspire team members to deliver outstanding guest experiences. Critical to this role is the ability to balance operational efficiency with the customer-centric mindset, managing staffing levels, controlling labor costs, and maximizing sales opportunities through in-store marketing efforts. This includes working closely with Local Store Managers (LSMs) to analyze marketing program results and adapt strategies to meet changing customer demands.
The Assistant Manager also ensures compliance with all local, state, and federal regulations concerning food service and alcohol control, maintaining a safe, secure, and sanitary environment for both guests and staff. Through continual coaching and performance feedback, they nurture individual growth and build cohesive teams committed to achieving the highest standards of service. Emphasizing a culture where winning is standard, this role holds both the individual and team accountable for successes and areas needing improvement. The Assistant Manager champions Walk-On's hospitality standards to deliver an engaging and enjoyable "Game Day" experience that leaves lasting impressions on every guest.
Overall, this position offers a unique opportunity for experienced restaurant leaders to contribute meaningfully to a growing brand that values innovation, teamwork, and excellence. Candidates with a solid background in full-service, high volume restaurant management will find immense satisfaction in leading a motivated FOH team dedicated to delivering exceptional operational results and memorable guest interactions at Walk-On's Sports Bistreaux.
The position of Assistant Manager at Walk-On's Sports Bistreaux plays a vital role in supporting the overall management of the restaurant's operations. This full-time role demands a highly motivated individual who excels in managing a high volume, food-focused environment by utilizing in-depth knowledge of Walk-On's systems, standards, and guest hospitality principles. The Assistant Manager's responsibilities span from leading the Front of House (FOH) team to ensuring smooth daily operations through effective resource management and training. This leadership position requires someone who can drive team success by motivating, coaching, and developing team members, promoting a collaborative and positive workplace atmosphere.
As a cornerstone of the management team, the Assistant Manager is responsible for promoting the Walk-On's brand identity and culture, using a hands-on approach to inspire team members to deliver outstanding guest experiences. Critical to this role is the ability to balance operational efficiency with the customer-centric mindset, managing staffing levels, controlling labor costs, and maximizing sales opportunities through in-store marketing efforts. This includes working closely with Local Store Managers (LSMs) to analyze marketing program results and adapt strategies to meet changing customer demands.
The Assistant Manager also ensures compliance with all local, state, and federal regulations concerning food service and alcohol control, maintaining a safe, secure, and sanitary environment for both guests and staff. Through continual coaching and performance feedback, they nurture individual growth and build cohesive teams committed to achieving the highest standards of service. Emphasizing a culture where winning is standard, this role holds both the individual and team accountable for successes and areas needing improvement. The Assistant Manager champions Walk-On's hospitality standards to deliver an engaging and enjoyable "Game Day" experience that leaves lasting impressions on every guest.
Overall, this position offers a unique opportunity for experienced restaurant leaders to contribute meaningfully to a growing brand that values innovation, teamwork, and excellence. Candidates with a solid background in full-service, high volume restaurant management will find immense satisfaction in leading a motivated FOH team dedicated to delivering exceptional operational results and memorable guest interactions at Walk-On's Sports Bistreaux.
Job Requirements
- Must have 2 years of management experience in a full service, high volume restaurant
- Solid track record of success in previous assignments demonstrating upward career tracking
- Strong communication and leadership skills
- Ability to work as a team with management staff and employees
Job Qualifications
- Must have 2 years of management experience in a full service, high volume restaurant
- Solid track record of success in previous assignments demonstrating upward career tracking
- Strong communication and leadership skills
- Ability to work as a team with management staff and employees
Job Duties
- Ensure proper staffing levels by recruiting and interviewing talented team member following company guidelines
- Manages FOH team members, including scheduling, performance feedback, and discipline
- Is responsible for ongoing training and professional development of all team members, with a focus on the FOH team
- Effectively communicates with management team and corporate team to ensure Walk-On's service standards without issue
- Drives daily, weekly, monthly, and quarterly sales goals through internal incentives
- Prepares daily and weekly labor projections based on business performance
- Recognizes accomplishments and creates a performance based workplace where WINNING is standard
- Attracts customers by working with LSMs to develop and implementation of in store marketing and advertising programs
- Works with LSMs to evaluate in store marketing program results and identify and track changing demands
- Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement
- Coaches and develops talent within the FOH team
- Responsible for adhering to Walk-On's systems and standards to increase production and productivity
- Coaches Walk-On's hospitality standards to ensure each guest has a memorable "Game Day" experience
- Celebrates the wins with the team creating an energetic and supportive work environment
- Ensures guest satisfaction by monitoring food quality and service standards through guest interactions
- Responsible for recruiting, training, coaching, developing, and counseling FOH team
- Responsible for all ATC, local, and state government requirements and regulations
- Responsible for validating all FOH team members have all necessary permits pertaining to BWL service (ATC/ABO/Bar Card)
- Maintains safe, secure, and healthy facility by adhering to Walk-On's/Ecosure safety and sanitation guidelines
- Responsible for creating a career path for all hourly members through coaching, setting goals, and honest feedback
- Responsible for demonstrating the Walk-On's identity in appearance, demeanor, values, and ethics as outlined in the Walk-On's Manager Code of Conduct
- Responsible for driving profitability in the FOH by controlling labor and being aware of sales goals and minimize waste
- Responsible for order, inventory, and display of all merchandise
- Responsible for leading by example, ensuring the team before self-mentality is maintained at all levels
- Responsible for setting the standard in both work ethic and attitude
- Hold him or herself and team accountable for all wins and losses
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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