Assistant Manager - Room Operations - Overnight

The Tampa EDITION, located at 500 Channelside Dr, Tampa, Florida, is a prestigious boutique hotel that is part of the EDITION Hotels portfolio under Marriott International. Marriott International is a global leader in the hospitality industry, known for its dedication to service excellence and commitment to diversity and inclusion. The EDITION brand combines the innovative vision of boutique hotelier Ian Schrager with the unparalleled service standards of a luxury hotel and the expansive reach of Marriott International. This unique blend creates an exceptional hospitality experience that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. The property caters to sophisticated and knowledgeable consumers who appreciate quality, originality, design, and exceptional service delivered with a fresh and unconventional attitude. At Marriott, the work environment values the diverse backgrounds and unique talents of its associates, fostering a culture of inclusivity, respect, and equal opportunity for all employees irrespective of disability, veteran status, or other protected categories.

We are currently seeking a motivated and dedicated individual to join the Tampa EDITION team as an Overnight Rooms Operations Manager. This is a part-time, overnight, entry-level management position offering an hourly pay range of $25.77 to $29.33, with bonus eligibility. The role centers on supporting the day-to-day management of Rooms Operations, covering key areas such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services.

The Overnight Rooms Operations Manager plays a critical role in ensuring smooth and efficient operations throughout the overnight shift by assisting with guest arrival and departure procedures, maintaining cleanliness standards, and fostering employee engagement to uphold service excellence. This management role requires overseeing various operational facets including shift openings and closings, employee scheduling, monitoring important operational reports, and ensuring staff have the necessary supplies and uniforms.

Additionally, the role involves understanding and supporting departmental budget goals through careful management of room revenue, operating expenses, and payroll. The manager will be expected to implement and monitor loss prevention policies, handle employee performance expectations, and contribute to maximizing property occupancy and revenue by verifying room rates and participating in daily sales procedures.

Guest experience is paramount in this role. The manager will assist in managing guest relations by investigating incidents, responding effectively to guest feedback and complaints, and ensuring that guest preferences are noted and used to enhance repeat visitation. Setting a positive example for guest relations and closely collaborating with staff to maintain high satisfaction scores are essential aspects of the job.

This position offers a unique opportunity to work at an award-winning luxury boutique hotel that values creativity, individuality, and exceptional service. It is ideal for individuals passionate about hospitality and eager to grow their management career within a supportive and dynamic environment. By joining the Tampa EDITION team, you become part of a global brand portfolio under Marriott International, known for providing enriching career opportunities, professional growth, and an inclusive workplace where employees thrive and become the best versions of themselves.