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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
flexible schedule
Job Description
The Tampa EDITION, located at 500 Channelside Dr, Tampa, Florida, is a prestigious boutique hotel that is part of the EDITION Hotels portfolio under Marriott International. Marriott International is a global leader in the hospitality industry, known for its dedication to service excellence and commitment to diversity and inclusion. The EDITION brand combines the innovative vision of boutique hotelier Ian Schrager with the unparalleled service standards of a luxury hotel and the expansive reach of Marriott International. This unique blend creates an exceptional hospitality experience that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. The... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related field
- 1 year experience in guest services, front desk, housekeeping, or related area
- part-time availability for overnight shifts
- ability to work in a dynamic and fast-paced environment
- strong organizational and leadership skills
- excellent communication skills
- knowledge of operating department equipment
- proficiency with budgets and financial reports
- commitment to guest satisfaction
- ability to handle multiple tasks under pressure
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
- strong communication and interpersonal skills
- ability to operate department equipment
- knowledge of night audit procedures
- understanding of loss prevention policies
- ability to manage staff schedules and attendance
- familiarity with budgeting and financial reports
- customer service orientation
- problem-solving skills
- ability to handle guest complaints effectively
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of assigned shift checklists and duties
- run and review critical room operations reports
- understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
- operate department equipment and report malfunctions
- ensure employees have proper supplies and uniforms
- comprehend and utilize night audit procedures and reports
- comply with loss prevention policies
- communicate performance expectations to employees according to job descriptions
- handle employee questions and concerns
- effectively schedule employees according to business demands and track time and attendance
- supervise same day selling procedures to maximize room revenue and occupancy
- verify accuracy of room rates
- use budgets, operating statements, and payroll progress reports to assist room operations management
- participate in managing departmental controllable expenses to meet budget goals
- understand impact of room operations on overall property financial objectives
- assist in investigation of employee and guest accidents
- assist in use of guest information tracking systems for repeat guest recognition
- set positive example for guest relations
- interact with guests to gather feedback and address complaints
- assist in review of comment cards and guest satisfaction results with staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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