Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $27.50 - $31.25
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
Sheraton Grand Chicago Riverwalk, located at 301 East North Water Street in the heart of Chicago, Illinois, stands as a premier luxury hotel within the Marriott International portfolio. This iconic hotel serves as a vibrant hub for travelers and locals alike, offering elegant accommodations, exceptional guest services, and a warm, inviting atmosphere. With a commitment to impeccable service, Sheraton Grand Chicago Riverwalk has established itself as a distinguished destination known for its attention to detail, guest satisfaction, and rich cultural experiences. As part of Marriott International, Sheraton benefits from a global network that emphasizes inclusivity, diversity, and career development opportunities... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping or related area
- Ability to operate department equipment
- Understanding night audit procedures
- Ability to manage schedules and attendance
- Strong communication skills
- Knowledge of loss prevention policies
- Ability to handle guest and employee concerns professionally
Job Qualifications
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping or related area
- Ability to operate department equipment
- Knowledge of night audit procedures
- Ability to communicate performance expectations
- Strong guest relations skills
- Basic budgeting and financial understanding
- Experience scheduling and managing staff
- Problem-solving skills in guest service scenarios
- Understanding of loss prevention policies
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- Runs and reviews critical information contained in room operations reports
- Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operates all department equipment as necessary and reports malfunctions
- Ensures employees have the proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Complies with loss prevention policies and procedures
- Communicates performance expectations to employees according to job descriptions
- Handles employee questions and concerns
- Schedules employees effectively according to business demands and tracks attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies room rate accuracy to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports to assist management
- Participates in management of departmental controllable expenses
- Understands impact of Room Operations on overall property financial goals
- Assists in investigation of employee and guest accidents
- Uses guest information tracking system to support a repeat guest recognition program
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback and handles complaints effectively
- Reviews comment cards and guest satisfaction results with employees
Job Location
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