Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
Career advancement opportunities
Employee Discounts
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier hospitality destination that combines luxurious accommodations with expansive conference and entertainment facilities. As a distinguished property within the Marriott International portfolio, the resort is well known for its exceptional guest services, elegant design, and extensive amenities that cater both to business travelers and vacationers. With a commitment to superior guest experiences and a strong company culture that values inclusivity and personal growth, Gaylord Rockies Resort offers a dynamic workplace environment where employees, known as STARs, are encouraged to bring creativity, dedication, and big-hearted service to their roles.
The Entry-Level Management position in Rooms and Guest Services Operations at Gaylord Rockies Resort & Convention Center is a vital role designed for individuals eager to begin their career in hospitality management. This full-time role is focused on supporting the day-to-day activities across multiple departments including Housekeeping, Recreation, Laundry, Staff, AYS (Amenities & Guest Services), and Concierge/Guest Services. Reporting directly within Rooms Operations, the role involves close collaboration with employees to oversee guest arrival and departure procedures while maintaining high standards for property cleanliness and overall service excellence. The position plays an essential part in achieving guest satisfaction, employee engagement, and the financial goals set forth by the operating budget.
This management role offers competitive compensation ranging from $28.35 to $31.73 per hour, with eligibility for performance-based bonuses, reflecting the company’s commitment to rewarding employee contributions. It provides an excellent opportunity for candidates with a foundational background in guest services or hospitality to grow their leadership skills in a supportive and engaging setting. Additionally, the company offers relocation assistance for qualified candidates, emphasizing their dedication to attracting talent nationwide.
The entry-level management role requires a proactive attitude towards supervising operations such as opening and closing front desk shifts, managing housekeeping tasks, and ensuring completion of shift checklists. The manager is expected to run and review critical room operations reports, gain understanding across various functional areas like Recreation and Laundry, and operate necessary department equipment efficiently. This position also demands familiarity with night audit procedures, loss prevention policies, and staff scheduling to meet business demands effectively. Handling employee questions, concerns, and performance expectations is integral to maintaining a motivated and productive team.
Moreover, this position contributes to financial management by supervising same-day selling procedures, verifying room rate accuracy, utilizing budgets and payroll reports, and managing departmental expenses to meet or exceed budget goals. A keen understanding of how room operations impact the overall financial success of the property is essential, fostering a results-driven approach toward operational excellence.
Guest experience management is a core responsibility, involving active engagement with guests to obtain feedback, address complaints, and ensure a memorable stay. The role supports initiatives such as guest information tracking systems to recognize repeat guest preferences, investigates guest and employee incidents, and promotes a positive, service-oriented atmosphere. Collaborating on the review of guest satisfaction results and comment cards with employees further enhances the commitment to quality and continuous improvement.
Gaylord Rockies Resort & Convention Center and Marriott International are dedicated to equal opportunity employment, fostering a culture that celebrates diversity and inclusion. Employees enjoy a broad range of benefits designed to support their well-being, career advancement, and personal growth. This role invites motivated individuals to become part of a global hospitality brand that offers extensive career opportunities, empowering team members to become the best versions of themselves while delivering outstanding guest experiences.
The Entry-Level Management position in Rooms and Guest Services Operations at Gaylord Rockies Resort & Convention Center is a vital role designed for individuals eager to begin their career in hospitality management. This full-time role is focused on supporting the day-to-day activities across multiple departments including Housekeeping, Recreation, Laundry, Staff, AYS (Amenities & Guest Services), and Concierge/Guest Services. Reporting directly within Rooms Operations, the role involves close collaboration with employees to oversee guest arrival and departure procedures while maintaining high standards for property cleanliness and overall service excellence. The position plays an essential part in achieving guest satisfaction, employee engagement, and the financial goals set forth by the operating budget.
This management role offers competitive compensation ranging from $28.35 to $31.73 per hour, with eligibility for performance-based bonuses, reflecting the company’s commitment to rewarding employee contributions. It provides an excellent opportunity for candidates with a foundational background in guest services or hospitality to grow their leadership skills in a supportive and engaging setting. Additionally, the company offers relocation assistance for qualified candidates, emphasizing their dedication to attracting talent nationwide.
The entry-level management role requires a proactive attitude towards supervising operations such as opening and closing front desk shifts, managing housekeeping tasks, and ensuring completion of shift checklists. The manager is expected to run and review critical room operations reports, gain understanding across various functional areas like Recreation and Laundry, and operate necessary department equipment efficiently. This position also demands familiarity with night audit procedures, loss prevention policies, and staff scheduling to meet business demands effectively. Handling employee questions, concerns, and performance expectations is integral to maintaining a motivated and productive team.
Moreover, this position contributes to financial management by supervising same-day selling procedures, verifying room rate accuracy, utilizing budgets and payroll reports, and managing departmental expenses to meet or exceed budget goals. A keen understanding of how room operations impact the overall financial success of the property is essential, fostering a results-driven approach toward operational excellence.
Guest experience management is a core responsibility, involving active engagement with guests to obtain feedback, address complaints, and ensure a memorable stay. The role supports initiatives such as guest information tracking systems to recognize repeat guest preferences, investigates guest and employee incidents, and promotes a positive, service-oriented atmosphere. Collaborating on the review of guest satisfaction results and comment cards with employees further enhances the commitment to quality and continuous improvement.
Gaylord Rockies Resort & Convention Center and Marriott International are dedicated to equal opportunity employment, fostering a culture that celebrates diversity and inclusion. Employees enjoy a broad range of benefits designed to support their well-being, career advancement, and personal growth. This role invites motivated individuals to become part of a global hospitality brand that offers extensive career opportunities, empowering team members to become the best versions of themselves while delivering outstanding guest experiences.
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- ability to work full time
- not located remotely
- management position experience preferred
- strong organizational and communication skills
- ability to operate department equipment
- knowledge of loss prevention policies
- ability to schedule and manage employee attendance
- commitment to guest satisfaction
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in guest services or related area
- demonstrated leadership or supervisory skills
- excellent communication and interpersonal skills
- ability to manage multiple tasks and operate under pressure
- knowledge of hospitality operations and customer service standards
- familiarity with budgeting and financial reports
- proficiency in operating department equipment
- strong problem-solving and decision-making abilities
- commitment to guest satisfaction and quality service
Job Duties
- Opens and closes front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and uses reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- schedules employees effectively to meet business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates
- uses budgets, operating statements and payroll progress reports to assist in management
- participates in managing departmental controllable expenses
- understands the impact of room operations on overall property financial goals
- assists in investigation of employee and guest accidents
- uses guest information tracking system to ensure successful repeat guest recognition program
- sets positive example for guest relations
- interacts with guests to obtain feedback and responds to problems and complaints
- assists in review of comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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