Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Employee Discounts
Retirement Plan
Training and Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, operating a vast portfolio of hotels and luxury properties worldwide. Among its distinguished brands is JW Marriott, the luxury portfolio known for its sophisticated style and exceptional guest services. JW Marriott prides itself on creating an environment where associates are valued and guests experience outstanding hospitality. Located at 161 Ocean Drive, Miami Beach, Florida, JW Marriott offers a vibrant work environment amidst the stunning backdrop of one of the most iconic beach cities in the United States. This establishment embodies the spirit of luxury hospitality combined with a welcoming community atmosphere where diversity and cultural richness are celebrated. Marriott International is committed to equal opportunity employment, diversity, and a culture of respect and inclusion. The company fosters personal growth and professional development, empowering its associates to deliver what it calls The JW Treatment - a commitment to exceptional guest service rooted in caring for its employees first.
The position offered is an entry-level management role within the Rooms & Guest Services Operations department, specifically focused on supporting the day-to-day activities of Rooms Operations at JW Marriott Miami Beach. This full-time management position offers a competitive hourly wage ranging from $25.77 to $29.33, with eligibility for bonus incentives, reinforcing Marriott's commitment to rewarding excellent performance and dedication.
The core responsibilities encompass assisting in managing multiple operational areas including Housekeeping, Recreation, Laundry, Staff, AYS (Assisted Your Stay), and Concierge/Guest Services. This role is integral to ensuring smooth guest arrival and departure procedures, maintaining the highest cleanliness standards throughout the property, and enhancing overall guest satisfaction. The manager supports employees in their tasks, ensuring proper schedules, supplies, uniforms, and equipment are managed efficiently. Additionally, the role requires understanding night audit procedures, utilizing various room operations reports, and assisting in maintaining budgetary and financial goals related to room revenue and overall operations.
Moreover, this position involves fostering positive guest experiences by interacting with guests to obtain feedback, managing guest concerns effectively, and participating in guest satisfaction programs. The candidate will also assist in handling employee questions and concerns, communicating performance expectations, and supporting the training and development of the team. By contributing to operational efficiency and guest engagement, this role helps JW Marriott uphold its brand promise of 'Wonderful Hospitality. Always.'
Joining JW Marriott at this vibrant Miami Beach location offers a unique opportunity to be part of a dedicated team that values innovation, genuine service, and community. Associates enjoy opportunities for growth through comprehensive training and a supportive environment focused on holistic well-being. Working here means not only being part of a luxury hotel brand but also belonging to a global Marriott family where individual contributions and talents are celebrated. This role is ideal for those passionate about hospitality, eager to develop leadership skills, and committed to delivering excellence in guest services and operations management.
The position offered is an entry-level management role within the Rooms & Guest Services Operations department, specifically focused on supporting the day-to-day activities of Rooms Operations at JW Marriott Miami Beach. This full-time management position offers a competitive hourly wage ranging from $25.77 to $29.33, with eligibility for bonus incentives, reinforcing Marriott's commitment to rewarding excellent performance and dedication.
The core responsibilities encompass assisting in managing multiple operational areas including Housekeeping, Recreation, Laundry, Staff, AYS (Assisted Your Stay), and Concierge/Guest Services. This role is integral to ensuring smooth guest arrival and departure procedures, maintaining the highest cleanliness standards throughout the property, and enhancing overall guest satisfaction. The manager supports employees in their tasks, ensuring proper schedules, supplies, uniforms, and equipment are managed efficiently. Additionally, the role requires understanding night audit procedures, utilizing various room operations reports, and assisting in maintaining budgetary and financial goals related to room revenue and overall operations.
Moreover, this position involves fostering positive guest experiences by interacting with guests to obtain feedback, managing guest concerns effectively, and participating in guest satisfaction programs. The candidate will also assist in handling employee questions and concerns, communicating performance expectations, and supporting the training and development of the team. By contributing to operational efficiency and guest engagement, this role helps JW Marriott uphold its brand promise of 'Wonderful Hospitality. Always.'
Joining JW Marriott at this vibrant Miami Beach location offers a unique opportunity to be part of a dedicated team that values innovation, genuine service, and community. Associates enjoy opportunities for growth through comprehensive training and a supportive environment focused on holistic well-being. Working here means not only being part of a luxury hotel brand but also belonging to a global Marriott family where individual contributions and talents are celebrated. This role is ideal for those passionate about hospitality, eager to develop leadership skills, and committed to delivering excellence in guest services and operations management.
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related professional area
- Ability to communicate performance expectations
- Ability to handle employee questions and concerns
- Skilled in scheduling and tracking employee attendance
- Knowledge of budget management
- Understanding of loss prevention policies
- Ability to interact effectively with guests
- Commitment to guest satisfaction and operational excellence
Job Qualifications
- High school diploma or GED with three years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in guest services or related area
- Strong leadership and communication skills
- Ability to understand and manage budgets and operational reports
- Knowledge of hospitality operations including housekeeping, front desk, and guest services
- Familiarity with loss prevention and night audit procedures
- Experience in scheduling and managing staff
- Strong guest service orientation and problem resolution skills
Job Duties
- Support the management of Rooms Operations activities by opening and closing Front Desk and Housekeeping shifts ensuring completion of shift checklists
- Run and review critical information contained in room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Comprehend and utilize night audit procedures and reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates
- Utilize budgets, operating statements, and payroll reports to assist in management
- Participate in management of controllable expenses to meet budget goals
- Understand impact of Room Operations on financial goals
- Assist in investigation of employee and guest accidents
- Use guest information tracking systems to support repeat guest recognition
- Set positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Assist in review of comment cards and guest satisfaction with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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