Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career Development
Job Description
Marriott International is a globally renowned hospitality company dedicated to delivering exceptional guest experiences across its portfolio of properties. At the Anaheim Marriott, located in Anaheim, California, this commitment to excellence is reflected in every aspect of service and operations. The Anaheim Marriott combines a vibrant and professional environment with a dedication to guest satisfaction, making it a premier destination for travelers and a rewarding workplace for associates. Marriott International values diversity, inclusion, and equal opportunity, fostering a culture where every associate's background and unique talents are celebrated and leveraged to enhance the guest experience. Marriott also emphasizes career growth, training, and holistic well-being, making it an employer of choice in the hospitality sector.
The position available is an entry-level management role within the Rooms and Guest Services Operations at the Anaheim Marriott. This full-time management role focuses on supporting the day-to-day operations of multiple departments including Housekeeping, Recreation, Laundry, Staff Services, and Concierge/Guest Services. The successful candidate will play a pivotal role in ensuring smooth operational procedures related to guest arrivals and departures, maintaining cleanliness and service standards throughout the property, and supporting revenue goals by maximizing room sales and occupancy. This role also involves managing employee performance, scheduling, and resource allocation to meet business demands effectively. The hourly pay ranges from $28.35 to $31.73, with eligibility for performance-based bonuses.
In this role, the manager assists with opening and closing shifts for the front desk and housekeeping, reviews room operations reports, operates department equipment, ensures supply and uniform availability, and understands procedures such as night audits and loss prevention policies. Additionally, the manager handles employee relations, communicates performance expectations, and addresses questions or concerns. Financially, the position supports managing to budget by verifying room rates, using fiscal reports to assist with operational management, and contributing to expense control to meet or exceed budgeted goals. A key aspect of the role is enhancing the guest experience by investigating accidents, helping implement guest recognition programs, actively seeking guest feedback, and addressing complaints effectively with a focus on exceeding guest satisfaction.
This role is ideal for candidates with a high school diploma or GED along with three years of experience in guest services or related areas, or for those holding a two-year degree in hospitality-related fields with at least one year of relevant experience. Marriott International’s work culture encourages associates to be confident, innovative, and genuine, carrying forward the legacy of their founder J. Willard Marriott. Working at the Anaheim Marriott offers the unique opportunity to be part of a vibrant team culture that supports individual growth, ongoing development, and a passion for hospitality in a luxury environment. Potential employees will find a supportive culture that values holistic well-being and career advancement while contributing to a brand synonymous with wonderful hospitality worldwide.
The position available is an entry-level management role within the Rooms and Guest Services Operations at the Anaheim Marriott. This full-time management role focuses on supporting the day-to-day operations of multiple departments including Housekeeping, Recreation, Laundry, Staff Services, and Concierge/Guest Services. The successful candidate will play a pivotal role in ensuring smooth operational procedures related to guest arrivals and departures, maintaining cleanliness and service standards throughout the property, and supporting revenue goals by maximizing room sales and occupancy. This role also involves managing employee performance, scheduling, and resource allocation to meet business demands effectively. The hourly pay ranges from $28.35 to $31.73, with eligibility for performance-based bonuses.
In this role, the manager assists with opening and closing shifts for the front desk and housekeeping, reviews room operations reports, operates department equipment, ensures supply and uniform availability, and understands procedures such as night audits and loss prevention policies. Additionally, the manager handles employee relations, communicates performance expectations, and addresses questions or concerns. Financially, the position supports managing to budget by verifying room rates, using fiscal reports to assist with operational management, and contributing to expense control to meet or exceed budgeted goals. A key aspect of the role is enhancing the guest experience by investigating accidents, helping implement guest recognition programs, actively seeking guest feedback, and addressing complaints effectively with a focus on exceeding guest satisfaction.
This role is ideal for candidates with a high school diploma or GED along with three years of experience in guest services or related areas, or for those holding a two-year degree in hospitality-related fields with at least one year of relevant experience. Marriott International’s work culture encourages associates to be confident, innovative, and genuine, carrying forward the legacy of their founder J. Willard Marriott. Working at the Anaheim Marriott offers the unique opportunity to be part of a vibrant team culture that supports individual growth, ongoing development, and a passion for hospitality in a luxury environment. Potential employees will find a supportive culture that values holistic well-being and career advancement while contributing to a brand synonymous with wonderful hospitality worldwide.
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping or related professional area
- ability to work full time
- excellent communication skills
- capacity to manage multiple operational areas
- ability to use computer systems related to room operations
- flexibility to handle guest concerns and employee questions
- willingness to work in Anaheim, California
- commitment to uphold Marriott International standards
Job Qualifications
- High school diploma or GED with experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with relevant experience
- experience supporting daily room operations
- knowledge of hospitality operational procedures
- ability to operate department equipment
- understanding of night audit and loss prevention
- strong communication and interpersonal skills
- experience in scheduling and employee management
- familiarity with budget and financial reports
- guest service and complaint resolution skills
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees
- handles employee questions and concerns
- effectively schedules employees to meet business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates
- uses budgets, operating statements and payroll progress reports to assist Room Operations management
- participates in managing departmental controllable expenses
- understands impact of Room Operations on property financial goals
- assists in investigation of employee and guest accidents
- aids in using guest information tracking system for repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles complaints
- assists in reviewing comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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