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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career Development
Job Description
Marriott International is a globally renowned hospitality company dedicated to delivering exceptional guest experiences across its portfolio of properties. At the Anaheim Marriott, located in Anaheim, California, this commitment to excellence is reflected in every aspect of service and operations. The Anaheim Marriott combines a vibrant and professional environment with a dedication to guest satisfaction, making it a premier destination for travelers and a rewarding workplace for associates. Marriott International values diversity, inclusion, and equal opportunity, fostering a culture where every associate's background and unique talents are celebrated and leveraged to enhance the guest experience. Marriott also emphasizes career growth,... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping or related professional area
- ability to work full time
- excellent communication skills
- capacity to manage multiple operational areas
- ability to use computer systems related to room operations
- flexibility to handle guest concerns and employee questions
- willingness to work in Anaheim, California
- commitment to uphold Marriott International standards
Job Qualifications
- High school diploma or GED with experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with relevant experience
- experience supporting daily room operations
- knowledge of hospitality operational procedures
- ability to operate department equipment
- understanding of night audit and loss prevention
- strong communication and interpersonal skills
- experience in scheduling and employee management
- familiarity with budget and financial reports
- guest service and complaint resolution skills
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees
- handles employee questions and concerns
- effectively schedules employees to meet business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates
- uses budgets, operating statements and payroll progress reports to assist Room Operations management
- participates in managing departmental controllable expenses
- understands impact of Room Operations on property financial goals
- assists in investigation of employee and guest accidents
- aids in using guest information tracking system for repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles complaints
- assists in reviewing comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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