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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Employee Discounts
Retirement Plan
Professional Development
Job Description
JW Marriott Tampa Water Street is a distinguished luxury hotel located in the heart of Tampa, Florida. As part of Marriott International's esteemed luxury portfolio, JW Marriott encompasses more than 100 properties situated in gateway cities and exclusive resort destinations worldwide. Known for providing an unparalleled guest experience, JW Marriott prides itself on a culture where associates' well-being and professional growth are prioritized. With a focus on innovation and heartfelt hospitality, the hotel fosters a supportive and inclusive environment that values diversity and cultivates camaraderie among team members. Marriott International is a global hospitality leader committed to equality and non-discrimination,... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services or related field OR 2-year degree in hospitality or related major with minimum 1 year experience
- Ability to work full-time
- Willingness to work onsite at JW Marriott Tampa Water Street, Florida
- Ability to perform operational and management duties
- Effective communication skills
- Proficient in scheduling and managing staff
- Familiar with night audit and loss prevention policies
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in guest services, front desk, housekeeping or related area
- Knowledge of rooms operations and hospitality standards
- Ability to operate relevant department equipment
- Understanding of night audit and loss prevention procedures
- Strong communication and leadership skills
- Experience in scheduling and managing staff
- Ability to handle guest relations effectively
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of shift checklist
- Run and review critical room operations reports
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand and comply with night audit procedures
- Follow loss prevention policies and procedures
- Communicate performance expectations and handle employee questions and concerns
- Schedule employees according to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify room rates accuracy
- Use budgets, operating statements and payroll reports to assist room operations management
- Participate in controlling departmental expenses
- Assist in investigating employee and guest accidents
- Support guest recognition program and interact with guests for feedback
- Assist in reviewing guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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