Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Employee Discounts
Retirement Plan
Professional Development
Job Description
JW Marriott Tampa Water Street is a distinguished luxury hotel located in the heart of Tampa, Florida. As part of Marriott International's esteemed luxury portfolio, JW Marriott encompasses more than 100 properties situated in gateway cities and exclusive resort destinations worldwide. Known for providing an unparalleled guest experience, JW Marriott prides itself on a culture where associates' well-being and professional growth are prioritized. With a focus on innovation and heartfelt hospitality, the hotel fosters a supportive and inclusive environment that values diversity and cultivates camaraderie among team members. Marriott International is a global hospitality leader committed to equality and non-discrimination, fostering a workplace where associates can thrive personally and professionally. This commitment translates into exceptional guest service, building on the rich legacy of J. Willard Marriott, the company founder.
The Rooms Operations Manager at JW Marriott Tampa Water Street plays a pivotal role in supporting and managing daily operational activities across several departments including Housekeeping, Recreation, Laundry, Staff, AYS, Concierge, and Guest Services. This entry-level management position is designed for professionals seeking to develop their leadership skills within a luxury hospitality environment. The incumbent is responsible for assisting employees in guest arrival and departure procedures while ensuring that the property is maintained to the highest cleanliness standards. Achieving guest satisfaction is paramount, alongside meeting operational budgets and department goals.
The position is full-time and offers an hourly pay range between $25.77 and $29.33, with eligibility for performance-based bonuses. The role offers hands-on management experience in a dynamic and fast-paced setting where proactive problem-solving and excellent communication skills are essential. Responsibilities extend to opening and closing shifts in front desk and housekeeping, reviewing operational reports, and comprehending night audit procedures to support the financial success of the property. The manager also ensures that employees are equipped with the necessary supplies and uniforms and enforces compliance with loss prevention policies.
In addition to operational oversight, this role focuses on enhancing the guest experience by managing guest relations through direct interaction, feedback collection, and resolution of complaints. The manager supports a guest recognition program aimed at personalized service and repeat visits. Employee management includes scheduling according to business demands, handling inquiries, and setting clear performance expectations in line with job descriptions.
Working at JW Marriott means joining a community where training, development, and recognition are integral. The culture encourages associates to bring their authentic selves to work and pursue their passions in a luxury environment that emphasizes holistic well-being. JW Marriott offers a unique balance of tradition and innovation, making it an ideal workplace for those who aspire to elevate their careers in hospitality while contributing to a luxurious and memorable guest experience. Joining JW Marriott Tampa Water Street represents an opportunity to be part of a globally recognized brand synonymous with exceptional service and innovative hospitality solutions.
The Rooms Operations Manager at JW Marriott Tampa Water Street plays a pivotal role in supporting and managing daily operational activities across several departments including Housekeeping, Recreation, Laundry, Staff, AYS, Concierge, and Guest Services. This entry-level management position is designed for professionals seeking to develop their leadership skills within a luxury hospitality environment. The incumbent is responsible for assisting employees in guest arrival and departure procedures while ensuring that the property is maintained to the highest cleanliness standards. Achieving guest satisfaction is paramount, alongside meeting operational budgets and department goals.
The position is full-time and offers an hourly pay range between $25.77 and $29.33, with eligibility for performance-based bonuses. The role offers hands-on management experience in a dynamic and fast-paced setting where proactive problem-solving and excellent communication skills are essential. Responsibilities extend to opening and closing shifts in front desk and housekeeping, reviewing operational reports, and comprehending night audit procedures to support the financial success of the property. The manager also ensures that employees are equipped with the necessary supplies and uniforms and enforces compliance with loss prevention policies.
In addition to operational oversight, this role focuses on enhancing the guest experience by managing guest relations through direct interaction, feedback collection, and resolution of complaints. The manager supports a guest recognition program aimed at personalized service and repeat visits. Employee management includes scheduling according to business demands, handling inquiries, and setting clear performance expectations in line with job descriptions.
Working at JW Marriott means joining a community where training, development, and recognition are integral. The culture encourages associates to bring their authentic selves to work and pursue their passions in a luxury environment that emphasizes holistic well-being. JW Marriott offers a unique balance of tradition and innovation, making it an ideal workplace for those who aspire to elevate their careers in hospitality while contributing to a luxurious and memorable guest experience. Joining JW Marriott Tampa Water Street represents an opportunity to be part of a globally recognized brand synonymous with exceptional service and innovative hospitality solutions.
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services or related field OR 2-year degree in hospitality or related major with minimum 1 year experience
- Ability to work full-time
- Willingness to work onsite at JW Marriott Tampa Water Street, Florida
- Ability to perform operational and management duties
- Effective communication skills
- Proficient in scheduling and managing staff
- Familiar with night audit and loss prevention policies
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in guest services, front desk, housekeeping or related area
- Knowledge of rooms operations and hospitality standards
- Ability to operate relevant department equipment
- Understanding of night audit and loss prevention procedures
- Strong communication and leadership skills
- Experience in scheduling and managing staff
- Ability to handle guest relations effectively
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of shift checklist
- Run and review critical room operations reports
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand and comply with night audit procedures
- Follow loss prevention policies and procedures
- Communicate performance expectations and handle employee questions and concerns
- Schedule employees according to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify room rates accuracy
- Use budgets, operating statements and payroll reports to assist room operations management
- Participate in controlling departmental expenses
- Assist in investigating employee and guest accidents
- Support guest recognition program and interact with guests for feedback
- Assist in reviewing guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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