Assistant Manager - Room Operations

Sheraton Austin Georgetown Hotel & Conference Center, located in the vibrant city of Georgetown, Texas, is a distinguished hospitality establishment dedicated to providing exceptional guest services and premium accommodations. Part of the globally recognized Sheraton Hotels & Resorts brand operated under Marriott International's portfolio, the hotel has been a cornerstone of the community, offering a unique blend of comfort, luxury, and local charm. As a full-service hotel and conference center, Sheraton Austin Georgetown caters to a diverse clientele, including business travelers, vacationing families, and event attendees, through spacious rooms, modern amenities, and extensive event facilities. The hotel's commitment to excellence is reflected in its carefully cultivated team atmosphere, where every associate contributes to creating a welcoming and memorable experience for guests. Its status as part of Marriott International emphasizes its adherence to high standards of hospitality, inclusivity, and innovation.

This position offers a full-time management opportunity within the Rooms and Guest Services Operations department, focusing specifically on supporting daily activities related to multiple operational areas such as Housekeeping, Recreation, Laundry, Staffing, and Concierge/Guest Services. The hourly pay ranges from $25.77 to $29.33, and the role is bonus eligible, reflecting its importance in driving guest satisfaction and operational success. This entry-level management role is ideal for candidates looking to grow their careers in hospitality management by gaining hands-on experience in overseeing essential services that directly influence guest experiences.

As a key member of the management team, the individual will be responsible for assisting with the seamless execution of guest arrival and departure procedures, maintaining the cleanliness standards throughout the property, and supporting the operational workflow among various departments. Duties include opening and closing shifts for front desk and housekeeping teams, managing employee scheduling aligned with business demands, ensuring availability of uniforms and supplies, and effectively communicating performance expectations. The role demands familiarity with diverse operational functions such as night audit procedures, loss prevention policies, and department-specific equipment utilization, making it fundamental for both guest satisfaction and internal efficiency.

The successful candidate will contribute to managing budgetary controls by using operating statements, payroll reports, and room revenue procedures to optimize financial performance. They will work closely with team members to maximize room revenue, verify room rate accuracy, and uphold budgeted goals. Additionally, the position involves handling guest relations by addressing feedback, complaints, and ensuring a repeat guest recognition program is actively maintained. By setting a positive example in guest relations and collaborating on safety incident investigations, this role ensures that guests receive a superior experience, which aligns with Sheraton's mission of being 'The World's Gathering Place.'

Sheraton Austin Georgetown values its associates highly and provides an inclusive work environment that celebrates diverse backgrounds, talents, and experiences. Joining this team means becoming part of a global community that has fostered connection and belonging since 1937. The company supports career development and encourages team members to deliver thoughtful service while enhancing their personal and professional growth. This management opportunity offers a dynamic platform for prospective leaders passionate about hospitality to develop their skills, contribute to a renowned brand, and create meaningful experiences for guests and colleagues alike.