You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily.
Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Sheraton Austin Georgetown Hotel & Conference Center, located in the vibrant city of Georgetown, Texas, is a distinguished hospitality establishment dedicated to providing exceptional guest services and premium accommodations. Part of the globally recognized Sheraton Hotels & Resorts brand operated under Marriott International's portfolio, the hotel has been a cornerstone of the community, offering a unique blend of comfort, luxury, and local charm. As a full-service hotel and conference center, Sheraton Austin Georgetown caters to a diverse clientele, including business travelers, vacationing families, and event attendees, through spacious rooms, modern amenities, and extensive event facilities. The hotel's commitment to excellence... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- ability to operate department equipment and report malfunctions
- knowledge of night audit procedures and loss prevention
- strong communication and employee management skills
- capable of scheduling and tracking employee time and attendance
- customer service oriented with ability to handle guest complaints and feedback
- familiarity with budgets and financial reports related to room operations
Job Qualifications
- high school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year experience
- understanding of night audit procedures
- knowledge of loss prevention policies
- ability to communicate performance expectations effectively
- experience in employee scheduling and attendance tracking
- skills in managing room revenue and occupancy
- customer service and guest relations skills
- basic knowledge of departmental operations including recreation, laundry, housekeeping, bell staff, and concierge/guest services
Job Duties
- opens and closes front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of the recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- understands and complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates to maximize revenue opportunities
- uses budgets, operating statements and payroll progress reports to assist in management of room operations
- participates in the management of departmental controllable expenses to achieve or exceed budgeted goals
- understands the impact of room operations on overall property financial goals and objectives
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system to ensure repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints seeking supervisor assistance as necessary
- assists in review of comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: