Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Benefits
Health Insurance
Dental Insurance
401(k) plan with Company Match
Employee stock purchase plan
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
JW Marriott New Orleans is a distinguished luxury hotel that is part of the renowned JW Marriott brand under Marriott International's luxury portfolio. Located at 614 Canal Street in the vibrant city of New Orleans, Louisiana, this hotel embodies the spirit of the city's rich culture and hospitality while providing a luxurious environment for its guests and associates. JW Marriott is known for creating exceptional experiences and maintaining high standards in service, comfort, and guest satisfaction. The hotel is committed to fostering an inclusive, diverse workplace where associates feel valued and empowered to deliver outstanding service. JW Marriott prides itself... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Minimum 1 year relevant experience
- Ability to work full time on-site
- Strong interpersonal and communication skills
- Ability to manage multiple operational areas
- Proficiency in scheduling and time tracking
- Knowledge of hotel operations and financial management
- Commitment to guest satisfaction and safety
- Ability to handle employee concerns and lead teams effectively
Job Qualifications
- High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of relevant experience
- Strong understanding of hotel room operations
- Ability to operate department equipment
- Knowledge of night audit and loss prevention procedures
- Excellent communication and leadership skills
- Ability to effectively schedule and manage staff
- Experience with budget and expense management
- Skilled in guest relations and complaint resolution
- Proficient in using guest information tracking systems
Job Duties
- Open and close Front Desk/Housekeeping shifts ensuring completion of assigned checklist and duties
- Run and review critical room operations reports
- Understand operations of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees effectively and track time and attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets and reports to assist management of Room Operations
- Participate in managing controllable expenses to meet budget goals
- Understand Room Operations' financial impact
- Assist in investigation of employee and guest accidents
- Use guest information tracking system to support repeat guest recognition
- Set positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Location
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