Assistant Manager-Operations Rooms-Food & Beverage-Event (NE)(FO)

Renaissance Atlanta Waverly Hotel & Convention Center, located in Atlanta, Georgia, is a premier full-service hotel known for its elegant accommodations and exceptional guest experiences. As part of the Renaissance Hotels portfolio by Marriott International, this hotel embodies a commitment to providing travelers not just a place to stay but an immersion into the local culture and spirit of the neighborhood. Renaissance Hotels inspire exploratory guests who seek adventurous and memorable travel stories. At Renaissance Atlanta Waverly, guests enjoy a wide range of amenities, including comfortable rooms, extensive event spaces, fine dining, and meeting facilities, all designed to cater to business and leisure travelers alike. Marriott International, globally recognized for diversity, inclusion, and equal opportunity, fosters a workplace environment where associates’ unique backgrounds are celebrated and valued, ensuring a supportive and dynamic workplace for all employees.

This position is a full-time management role focused on hotel operations management as a generalist. The role supports various departments within the hotel, including Front Desk operations (Bell/Door Staff, Switchboard, AYS, Concierge/Guest Services), Rooms division (Housekeeping, Recreation, Laundry), Food and Beverage outlets (Restaurants, Bars/Lounges, Room Service), and Event Operations (Event Services, Banquets, Event Technology). The manager understands and implements brand standards and operational requirements that drive performance across these departments. Key responsibilities include labor scheduling, shift leadership, guest arrival and departure protocol management, food and beverage operational support, and event setup and execution compliance with standards. The role also involves performing guest room inspections, providing feedback to staff, and ensuring event operations meet guest expectations and event order standards.

The manager supports compliance with brand policies and legal obligations, leads daily team meetings, communicates performance expectations, and trains staff in operational processes. Additionally, the position assists senior managers with financial and administrative duties while striving to improve guest and employee satisfaction and maximize financial performance. A notable feature of this position is its involvement in cross-departmental operations, emphasizing leadership, problem solving, and collaborative teamwork to maintain high service standards. Compensation ranges between $26.44 and $32.69 per hour with eligibility for bonuses, reflecting the critical role this position plays in delivering a quality guest experience and achieving hotel operational goals.

Candidates for this role should possess a high school diploma or GED or a two-year degree in Hospitality or a related field, complemented by relevant professional experience in at least two hospitality areas such as food and beverage, guest services, front desk, or housekeeping. Experience in managing shifts, scheduling, performance management, and day-to-day hospitality operations is preferred. The manager must be adept at fostering team motivation, empowering staff, handling guest complaints, and upholding safety and brand compliance standards. This versatile role requires exceptional interpersonal and communication skills to influence, lead, and build trust with team members, while always aiming to enhance the guest journey and operational efficiency. Joining Renaissance Atlanta Waverly Hotel means becoming part of a vibrant, globally recognized hospitality brand dedicated to innovation, personalized service, and career growth opportunities for its associates.