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Assistant Manager-Operations Rooms-Food & Beverage-Event (NE)(FO)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.44 - $32.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Renaissance Atlanta Waverly Hotel & Convention Center, located in Atlanta, Georgia, is a premier full-service hotel known for its elegant accommodations and exceptional guest experiences. As part of the Renaissance Hotels portfolio by Marriott International, this hotel embodies a commitment to providing travelers not just a place to stay but an immersion into the local culture and spirit of the neighborhood. Renaissance Hotels inspire exploratory guests who seek adventurous and memorable travel stories. At Renaissance Atlanta Waverly, guests enjoy a wide range of amenities, including comfortable rooms, extensive event spaces, fine dining, and meeting facilities, all designed to cater to... Show More
Job Requirements
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- If no standard educational background, at least 3 years of experience in two areas of hospitality including food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- Experience running a shift, scheduling, performance management, problem solving, day-to-day operation, hospitality skills
- Knowledge of OSHA regulations
- Ability to lead and influence teams
- Strong interpersonal and communication skills
- Ability to handle guest complaints and problems effectively
- Understanding of financial and budgetary management
- Familiarity with liquor control policies and cash handling
- Ability to coordinate and manage multiple departments
- Experience in training and mentoring staff
- Scheduling expertise to ensure coverage and productivity
Job Qualifications
- High school diploma or GED or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- Minimum 2 years of professional experience in food and beverage, front desk, guest services, housekeeping or similar hospitality area
- Proven leadership abilities in shift management and staff scheduling
- Strong problem-solving and decision-making skills
- Excellent interpersonal and communication skills
- Familiarity with OSHA regulations and safety compliance
- Knowledge of food handling and sanitation standards
- Experience with financial and budget monitoring
- Ability to work in fast-paced collaborative environments
- Familiarity with banquet and event operations standards
- Commitment to exceptional customer service
- Ability to mentor and develop team members
Job Duties
- Lead daily front desk, housekeeping, or guest services shift operations
- Assist in supervising an effective inspection program for guestrooms and public space
- Attend staff, forecast, pre-con meetings and department meetings
- Encourage mutual trust, respect, and cooperation among team members
- Ensure knowledge and understanding of OSHA regulations are up to date
- Perform all duties at the front desk as necessary
- Supervise daily shift operations and ensure compliance with all housekeeping policies, standards and procedures
- Support front office areas in absence of managers
- Open and close restaurant, bar, or food and beverage outlet shifts
- Supervise food and beverage operations in absence of director or manager
- Adhere to and reinforce all food and beverage standards, policies and procedures
- Assist floor staff during busy periods
- Apply knowledge of food and wine trends and event presentation
- Monitor compliance with safety and liquor laws
- Manage budgets and departmental financial goals
- Motivate staff to solve guest and employee concerns
- Train staff on cash handling and liquor control policies
- Attend all pertinent meetings related to operations and events
- Ensure meeting and event rooms are set according to event requirements
- Lead shifts and participate in servicing events
- Maintain inventory of function room amenities and controllable supplies
- Schedule banquet and event service staff
- Use banquet beverage tools for managing liquor costs
- Assist with event technology as needed
- Practice brand specific meeting services program
- Manage departmental inventories and assets
- Understand departmental goals and assist in monitoring
- Comprehend budgets, operating statements and payroll reports
- Communicate guest room status
- Manage departmental controllable expenses
- Verify accuracy of room rates
- Work with engineering department for maintenance needs
- Create and nurture hotel environment focused on motivation, empowerment and teamwork
- Participate in performance appraisal process
- Assist in interviewing and hiring
- Schedule employees to ensure coverage and productivity
- Encourage excellent customer service
- Handle guest problems and complaints appropriately
- Meet and greet guests
- Understand night audit procedures
- Understand various hotel department operations
- Manage activities to maximize customer satisfaction
- Identify developmental needs of team members and coach accordingly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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