Assistant Manager-Operations Food & Beverage (NE)(HtlOps)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
bonus eligibility
Job Description
The BWI Airport Marriott, located at 1743 W Nursery Rd, Linthicum, Maryland, is a distinguished full-service hotel that forms part of the international Marriott Hotels portfolio. Known for its exceptional hospitality standards and commitment to guest satisfaction, this location serves a diverse clientele, including business travelers, tourists, and event attendees visiting the Baltimore-Washington International Airport area. Marriott Hotels, a global leader in the hospitality industry, prides itself on delivering a consistent and exceptional guest experience, making each stay memorable through excellent service, comfortable accommodations, and an inviting atmosphere.
At the BWI Airport Marriott, the food and beverage department plays a pivotal role in shaping the overall guest experience. The hotel offers a variety of dining options, from casual eateries to refined dining experiences, catering to a wide range of tastes and preferences. To maintain the high standards associated with the Marriott brand, the hotel seeks a skilled and motivated Food and Beverage Management professional to join its team in a full-time management role.
The role of Food and Beverage Management at the BWI Airport Marriott is integral in ensuring the smooth day-to-day operations of the food and beverage and culinary departments. This position is responsible for overseeing daily activities, ensuring compliance with company policies and standards, and maintaining operating budgets while striving to create a welcoming and efficient environment for both guests and employees. The salary for this role ranges between $28.35 and $30.29 per hour, and it offers the potential for bonuses, reflecting the importance of performance and leadership within the department.
The manager assists in ordering food, beverage, and cleaning supplies and uniforms, supervises shift operations, and supports a monthly self-inspection program to uphold quality and safety standards. This role requires hands-on involvement, including operating departmental equipment and managing staffing levels to meet guest service and financial objectives. A key component of the position is fostering teamwork, building trust, and motivating employees to accomplish departmental goals and uphold the Marriott service culture.
Customer service excellence is paramount in this role. The Food and Beverage Manager is expected to set a positive example, respond proactively to guest concerns, and maintain high standards of quality and service. By reviewing guest feedback and satisfaction results, the manager ensures continuous improvement and alignment with guest expectations. Effective communication and coordination with staff at all levels are essential to address areas that require attention and to implement cleaning programs and recovery plans.
Additional responsibilities include providing information to supervisors and co-workers, problem-solving, performing hourly job functions as needed, and demonstrating professionalism and courtesy consistently. The role also involves understanding budgets, operating statements, and payroll reports to help manage the financial health of the department.
The BWI Airport Marriott is committed to equal opportunity employment, celebrating diversity and inclusion within its workforce. Employees enjoy a variety of benefits designed to support their well-being and career growth, fostering a positive work environment that reflects Marriott’s values of high integrity and exceptional hospitality. Joining the BWI Airport Marriott means becoming part of a globally respected brand that encourages associates to be their best selves and contributes to a legacy of wonderful hospitality, always.
This management position offers a unique chance to advance a career in the dynamic and rewarding hospitality industry within a respected luxury hotel environment. The manager will be part of a global team that values innovation, genuine care, and continuous development, all focused on delivering outstanding guest experiences. If you are passionate about hospitality and leadership, the BWI Airport Marriott invites you to bring your skills and dedication to their team and grow with a brand synonymous with excellence.
At the BWI Airport Marriott, the food and beverage department plays a pivotal role in shaping the overall guest experience. The hotel offers a variety of dining options, from casual eateries to refined dining experiences, catering to a wide range of tastes and preferences. To maintain the high standards associated with the Marriott brand, the hotel seeks a skilled and motivated Food and Beverage Management professional to join its team in a full-time management role.
The role of Food and Beverage Management at the BWI Airport Marriott is integral in ensuring the smooth day-to-day operations of the food and beverage and culinary departments. This position is responsible for overseeing daily activities, ensuring compliance with company policies and standards, and maintaining operating budgets while striving to create a welcoming and efficient environment for both guests and employees. The salary for this role ranges between $28.35 and $30.29 per hour, and it offers the potential for bonuses, reflecting the importance of performance and leadership within the department.
The manager assists in ordering food, beverage, and cleaning supplies and uniforms, supervises shift operations, and supports a monthly self-inspection program to uphold quality and safety standards. This role requires hands-on involvement, including operating departmental equipment and managing staffing levels to meet guest service and financial objectives. A key component of the position is fostering teamwork, building trust, and motivating employees to accomplish departmental goals and uphold the Marriott service culture.
Customer service excellence is paramount in this role. The Food and Beverage Manager is expected to set a positive example, respond proactively to guest concerns, and maintain high standards of quality and service. By reviewing guest feedback and satisfaction results, the manager ensures continuous improvement and alignment with guest expectations. Effective communication and coordination with staff at all levels are essential to address areas that require attention and to implement cleaning programs and recovery plans.
Additional responsibilities include providing information to supervisors and co-workers, problem-solving, performing hourly job functions as needed, and demonstrating professionalism and courtesy consistently. The role also involves understanding budgets, operating statements, and payroll reports to help manage the financial health of the department.
The BWI Airport Marriott is committed to equal opportunity employment, celebrating diversity and inclusion within its workforce. Employees enjoy a variety of benefits designed to support their well-being and career growth, fostering a positive work environment that reflects Marriott’s values of high integrity and exceptional hospitality. Joining the BWI Airport Marriott means becoming part of a globally respected brand that encourages associates to be their best selves and contributes to a legacy of wonderful hospitality, always.
This management position offers a unique chance to advance a career in the dynamic and rewarding hospitality industry within a respected luxury hotel environment. The manager will be part of a global team that values innovation, genuine care, and continuous development, all focused on delivering outstanding guest experiences. If you are passionate about hospitality and leadership, the BWI Airport Marriott invites you to bring your skills and dedication to their team and grow with a brand synonymous with excellence.
Job Requirements
- High school diploma or GED
- three years experience in food and beverage culinary or related professional area
- or two year degree in food service management hotel and restaurant management hospitality business administration or related major
- one year experience in food and beverage culinary or related professional area
- excellent communication skills
- leadership skills
- knowledge of food safety and sanitation standards
- budget management skills
- ability to operate departmental equipment
Job Qualifications
- High school diploma or GED with three years experience in food and beverage culinary or related professional area
- or two year degree from an accredited university in food service management hotel and restaurant management hospitality business administration or related major with one year experience in food and beverage culinary or related professional area
- excellent communication skills
- strong leadership abilities
- knowledge of food safety and sanitation standards
- ability to manage budgets and staffing levels
- proficiency in operating food and beverage department equipment
Job Duties
- Assists in ordering food and beverage supplies cleaning supplies and uniforms
- supervises daily food and beverage shift operation ensuring compliance with policies standards and procedures
- supports and supervises a monthly self inspection program
- operates all department equipment and reports malfunctions
- supervises staffing levels to meet guest service operational needs and financial objectives
- encourages and builds mutual trust respect and cooperation among team members
- develops specific goals and plans to prioritize organize and accomplish work
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas needing attention to staff and follows up for understanding
- coordinates cleaning program in all food and beverage areas identifying trends and recommending improvements
- follows property specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of brand specific service culture
- provides services above and beyond for customer satisfaction and retention
- serves as a role model demonstrating appropriate behaviors
- manages day to-day operations ensuring quality standards and customer expectations are met
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations and stays available and approachable for guests
- reviews comment cards and guest satisfaction results with employees
- responds timely to customer service department requests
- provides information to supervisors and coworkers by telephone written form email or in person
- analyzes information and evaluates results to choose best solutions and solve problems
- performs hourly job function if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets operating statements and payroll progress reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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