Montage Hotels & Resorts logo

Assistant Manager, In Room Dining

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $27.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

discretionary time off
Healthcare benefits
Health savings account
flexible spending accounts
401 K retirement plan
Company matching
Banking and investing program
fertility and family forming assistance
Parental leave pay differential
Pet insurance
hotel discounts
Free Meals
fitness and wellness discounts
LinkedIn Learning membership
Hearts of Montage community engagement
associate's events throughout the year

Job Description

Montage International is a distinguished luxury hotel and resort company known for delivering exceptional hospitality experiences that emphasize personalized service and authentic guest connections. With properties located in prestigious destinations, Montage creates environments where guests can find solace, adventure, and inspiration while enjoying world-class amenities and outstanding service. The company firmly believes in fostering a corporate culture that encourages employees to pursue their passions, embrace creativity, and contribute meaningfully to a collaborative and supportive community. Montage International’s commitment to diversity, equity, and inclusion is evident in its welcoming environment for all applicants and team members, including those with disabilities, with accommodations available through the selection process.

At Montage Big Sky, located in the beautiful Big Sky, Montana, the Assistant Food and Beverage Manager role is designed for professionals eager to advance their careers in a luxury hospitality setting. This position offers an exciting opportunity to be a key contributor in shaping memorable food and beverage experiences through leadership, innovation, and attention to detail. The Assistant Food and Beverage Manager operates within a supportive team environment that values creativity, customer satisfaction, and continuous improvement. This role is not merely a job, but a lifestyle where passionate individuals can thrive while delivering impeccable service and guiding their teams to success.

The role entails supervising daily food and beverage operations, ensuring the highest standards of guest service, and maintaining the ambiance and quality expected in a luxury resort environment. Responsibilities include overseeing dining room layout and maintenance, managing guest flow and seating rotation, and leading the service team in delivering WOW moments that exceed guest expectations. The Assistant Manager actively engages with guests and staff, addresses concerns promptly and effectively, and assists in scheduling, training, and performance management. The position also requires proficiency in Microsoft Office and a willingness to embrace new technologies and operational systems.

Ideal candidates are passionate about food and beverage operations, possess strong leadership skills, and demonstrate excellent communication and organizational abilities. They are driven by a desire to create memorable guest experiences and cultivate a positive, growth-focused environment for associates. The ability to work flexible schedules, including weekends and holidays, is necessary. Experience in luxury hospitality settings is a plus but not mandatory. Montage Big Sky offers extensive benefits including discretionary time off, comprehensive health care plans, retirement savings opportunities with company matching, family assistance programs, and unique perks such as fitness discounts and hotel stays. This role also demands physical stamina to meet the kinetic demands of the hospitality industry, such as prolonged periods of standing, lifting, and maneuvering equipment.

Joining Montage Big Sky means becoming part of a community where your contributions are valued, and your opportunities for personal and professional growth are limitless. The company is an equal opportunity employer committed to diversity, inclusion, and fostering a drug-free workplace. If you are ready to live your passion and add your unique magic to a vibrant team, Montage Big Sky welcomes your application for the Assistant Food and Beverage Manager position.

Job Requirements

  • Progressive food and beverage experience
  • Effective supervisory and communication skills
  • Well organized and demonstrated strong problem-solving skills
  • Knowledge, understanding, and compliance of policies and procedures
  • Microsoft Office products
  • Word, Excel, PowerPoint, and Outlook
  • Ability to work a flexible schedule including weekends and holidays
  • Knowledge of food and alcoholic beverages
  • Embrace technology - continually learn, adapt and master new operating system
  • Luxury hotel experience, a plus

Job Qualifications

  • Passionate about food and beverage operations
  • Exceptional in leading a team
  • Passionate about providing exceptional service and creating memorable moments
  • Open to learning, developing, and growing both personally and professionally
  • Trustworthy and have integrity

Job Duties

  • Familiarity with style of cuisine and service established for concept
  • Familiarity with food service practices and procedures
  • Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests' satisfaction
  • Handle guests' complaints, have the desire to create WOW moments, and thank the guests upon departure
  • Monitor, supervise set up and maintenance of dining room area to ensure that it is up to standard
  • Control flow of room by seating guests in each section by rotation
  • Responsible for assigning and supervising all opening and/or closing side duties
  • Make entries into logbook and/or track guest related opportunities daily
  • Assist with scheduling attendants and control of greeters, servers, and attendants
  • Conduct pre-meal meetings on a daily basis
  • Participate in ongoing training of associates to ensure that associates continue to improve their performance
  • Recognize outstanding performance and handle discipline as per standard operating procedures
  • Complete reports on production, fill out necessary requisitions and control distribution of necessary supplies
  • Ensure the department abides by all safety and sanitation policies
  • Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Job Criteria

Experience

Mid Level (3-7 years)


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