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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional Development
Job Description
Loews Arlington Hotel and Convention Center is a premier full-service meetings and resort destination located strategically in the vibrant sports and entertainment district between Dallas and Fort Worth. This 888-room luxury hotel stands out as an iconic destination with an impressive range of amenities designed to cater to groups of all sizes as well as families seeking a world-class experience. The hotel boasts five diverse restaurants and lounges, two pools complete with an authentic sandy beach, cabanas, a thrilling water slide, a fully equipped fitness center, and a full-service spa and salon, making it an all-encompassing place for relaxation and... Show More
Job Requirements
- Minimum of 2 years experience in food and beverage management or supervisory role in a luxury hotel
- ability to work flexible schedules including weekends and late hours
- proficiency in POS and computer skills
- excellent communication and interpersonal skills
- physical ability to lift 35 plus pounds
- strong leadership and team management capabilities
- ability to multitask and prioritize duties effectively
- commitment to guest satisfaction and hotel standards
Job Qualifications
- Reading, writing and oral proficiency in the English language
- willing to work a flexible schedule including weekends and holidays
- be a self-motivator and motivator of others
- have a pleasant, friendly and helpful manner
- maintain clean and healthy personal hygiene and grooming
- work in a safe, prudent and organized manner
- be able to relate to all levels of guests and management
- minimum of 2 years experience in food and beverage management or supervisory role in a luxury hotel
- ability to handle multiple tasks simultaneously
- superior communication and organization skills
- ability to consistently delight and satisfy guests
- physical ability to lift 35 plus pounds
Job Duties
- Assist the IRD manager with managing the room service operation
- perform departmental leadership opening and closing duties
- monitor and supervise department staff
- schedule room service staff according to established guidelines and forecasted needs
- oversee VIP amenity preparation and delivery
- ensure timely delivery of all guest orders including amenities
- work flexible schedules including weekends and late hours
- communicate with partnering departments to fulfill guest requests
- inspect all equipment and report needed repairs
- oversee inventories and place orders according to pars
- inspect room service area and service landings for cleanliness and standard maintenance
- enforce hotel policies and carry out disciplinary actions if necessary
- provide safety instructions for emergencies
- conduct daily pre-shift meetings to engage and motivate staff
- perform monthly service spot checks
- check room service orders for accuracy prior to kitchen departure
- monitor and serve orders in guest rooms professionally
- ensure proper charge authorization or payment
- monitor departmental paperwork for accuracy
- coordinate pick up of soiled trays and carts
- maintain cleanliness of room service area and equipment
- assign and verify completion of closing duties
- perform administrative functions per hotel standards
- attend meetings for communication and updates
- revise department standards and procedures as necessary
- perform other duties as assigned by the Director of Food & Beverage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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