Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional Development
Job Description
Loews Arlington Hotel and Convention Center is a premier full-service meetings and resort destination located strategically in the vibrant sports and entertainment district between Dallas and Fort Worth. This 888-room luxury hotel stands out as an iconic destination with an impressive range of amenities designed to cater to groups of all sizes as well as families seeking a world-class experience. The hotel boasts five diverse restaurants and lounges, two pools complete with an authentic sandy beach, cabanas, a thrilling water slide, a fully equipped fitness center, and a full-service spa and salon, making it an all-encompassing place for relaxation and recreation. Additionally, with 266,000 square feet of meeting and event space, the facility is perfectly suited to host a wide variety of events, from business conferences to large social gatherings. Its central location near the Globe Life Field, home of the Texas Rangers 2023 World Series champions, and the AT&T Stadium, home of the Dallas Cowboys, confirms it as a hub for visitors wanting to combine sports excitement with luxury accommodations.
The role of In-Room Dining Assistant Manager at Loews Arlington Hotel involves assisting the In-Room Dining (IRD) Manager in managing the room service operation efficiently while maintaining the highest standards of guest satisfaction and service quality in line with Loews Hotels' brands. This position primarily focuses on supervising and coordinating all room service activities and orders to ensure that guests receive friendly, timely, and professional service. The Assistant Manager will play a vital part in recruiting, training, and onboarding IRD staff members, managing payroll and tips distribution, and ensuring proficiency in POS systems and other computer skills related to this role. Effective leadership is essential, as the position requires performing opening and closing leadership duties and supervising departmental staff, scheduling employees according to forecasted needs, and providing excellent communication with partnering departments to fulfill guest requests seamlessly.
Additional responsibilities include monitoring and ensuring the accuracy of all guest orders, including VIP amenities, overseeing inventory and maintenance of equipment, and maintaining cleanliness and high standards of the Room Service area. The In-Room Dining Assistant Manager must be flexible with working hours, including weekends and late shifts, to meet operational demands. Administrative duties such as pre-shift meetings, service spot checks, adherence to hotel policies, and participation in food and beverage meetings are also vital components of the role. This position contributes not only to operational excellence but also to fostering a teamwork-oriented and guest-centric environment. The Assistant Manager is expected to be a self-motivated leader who can handle multiple tasks simultaneously, maintain superior organizational and communication skills, and continually strive to delight guests with exceptional service. Physical ability to lift over 35 pounds and adherence to safety and cleanliness standards are also required to perform the role successfully. This is an exciting opportunity for a professional with at least two years of supervisory or management experience in food and beverage within a luxury hotel setting who is passionate about hospitality and delivering memorable guest experiences.
The role of In-Room Dining Assistant Manager at Loews Arlington Hotel involves assisting the In-Room Dining (IRD) Manager in managing the room service operation efficiently while maintaining the highest standards of guest satisfaction and service quality in line with Loews Hotels' brands. This position primarily focuses on supervising and coordinating all room service activities and orders to ensure that guests receive friendly, timely, and professional service. The Assistant Manager will play a vital part in recruiting, training, and onboarding IRD staff members, managing payroll and tips distribution, and ensuring proficiency in POS systems and other computer skills related to this role. Effective leadership is essential, as the position requires performing opening and closing leadership duties and supervising departmental staff, scheduling employees according to forecasted needs, and providing excellent communication with partnering departments to fulfill guest requests seamlessly.
Additional responsibilities include monitoring and ensuring the accuracy of all guest orders, including VIP amenities, overseeing inventory and maintenance of equipment, and maintaining cleanliness and high standards of the Room Service area. The In-Room Dining Assistant Manager must be flexible with working hours, including weekends and late shifts, to meet operational demands. Administrative duties such as pre-shift meetings, service spot checks, adherence to hotel policies, and participation in food and beverage meetings are also vital components of the role. This position contributes not only to operational excellence but also to fostering a teamwork-oriented and guest-centric environment. The Assistant Manager is expected to be a self-motivated leader who can handle multiple tasks simultaneously, maintain superior organizational and communication skills, and continually strive to delight guests with exceptional service. Physical ability to lift over 35 pounds and adherence to safety and cleanliness standards are also required to perform the role successfully. This is an exciting opportunity for a professional with at least two years of supervisory or management experience in food and beverage within a luxury hotel setting who is passionate about hospitality and delivering memorable guest experiences.
Job Requirements
- Minimum of 2 years experience in food and beverage management or supervisory role in a luxury hotel
- ability to work flexible schedules including weekends and late hours
- proficiency in POS and computer skills
- excellent communication and interpersonal skills
- physical ability to lift 35 plus pounds
- strong leadership and team management capabilities
- ability to multitask and prioritize duties effectively
- commitment to guest satisfaction and hotel standards
Job Qualifications
- Reading, writing and oral proficiency in the English language
- willing to work a flexible schedule including weekends and holidays
- be a self-motivator and motivator of others
- have a pleasant, friendly and helpful manner
- maintain clean and healthy personal hygiene and grooming
- work in a safe, prudent and organized manner
- be able to relate to all levels of guests and management
- minimum of 2 years experience in food and beverage management or supervisory role in a luxury hotel
- ability to handle multiple tasks simultaneously
- superior communication and organization skills
- ability to consistently delight and satisfy guests
- physical ability to lift 35 plus pounds
Job Duties
- Assist the IRD manager with managing the room service operation
- perform departmental leadership opening and closing duties
- monitor and supervise department staff
- schedule room service staff according to established guidelines and forecasted needs
- oversee VIP amenity preparation and delivery
- ensure timely delivery of all guest orders including amenities
- work flexible schedules including weekends and late hours
- communicate with partnering departments to fulfill guest requests
- inspect all equipment and report needed repairs
- oversee inventories and place orders according to pars
- inspect room service area and service landings for cleanliness and standard maintenance
- enforce hotel policies and carry out disciplinary actions if necessary
- provide safety instructions for emergencies
- conduct daily pre-shift meetings to engage and motivate staff
- perform monthly service spot checks
- check room service orders for accuracy prior to kitchen departure
- monitor and serve orders in guest rooms professionally
- ensure proper charge authorization or payment
- monitor departmental paperwork for accuracy
- coordinate pick up of soiled trays and carts
- maintain cleanliness of room service area and equipment
- assign and verify completion of closing duties
- perform administrative functions per hotel standards
- attend meetings for communication and updates
- revise department standards and procedures as necessary
- perform other duties as assigned by the Director of Food & Beverage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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