Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
retirement plans
performance-based incentives
Job Description
IHOP is a globally recognized restaurant chain known for its delicious breakfast offerings, friendly service, and family-friendly atmosphere. Operating in numerous locations, IHOP has built its reputation on providing a warm and welcoming dining experience while serving a diverse menu that caters to all tastes. The company thrives on its dedication to quality food, customer satisfaction, and fostering a positive environment for both guests and employees. Its commitment to operational excellence and team leadership makes it a prominent choice among restaurant employers. IHOP values its team members and offers opportunities for career advancement within a supportive and inclusive culture. This environment encourages growth, teamwork, and customer service excellence, making it a preferred destination for dining and employment alike.
The Assistant Manager role at IHOP is crucial in supporting the General Manager to ensure smooth restaurant operations and create exceptional guest experiences. This leadership role involves overseeing daily activities such as staff management, scheduling, budgeting, and maintaining high operational standards. The Assistant Manager plays a significant role in motivating and leading the team to perform at their best, ensuring adherence to company policies, and delivering consistent service quality. This position requires collaborating closely with the General Manager to develop strategies aimed at improving sales and profitability. The Assistant Manager will also be responsible for handling customer inquiries and resolving complaints professionally, maintaining a positive image of the restaurant.
The ideal candidate must have a strong background in restaurant management or supervisory roles, with excellent communication, leadership, and organizational skills. Proficiency in computer software including the Microsoft Office Suite is expected. The role demands flexibility to work during busy periods, including evenings, weekends, and holidays, and requires physical stamina for tasks such as lifting, standing, and walking. Besides operational duties, the Assistant Manager will contribute to staff recruitment, training, and performance evaluations to maintain a skilled and motivated workforce. The position offers competitive pay, career growth opportunities, and a comprehensive benefits package that supports employees’ well-being and financial security.
The Assistant Manager role at IHOP is crucial in supporting the General Manager to ensure smooth restaurant operations and create exceptional guest experiences. This leadership role involves overseeing daily activities such as staff management, scheduling, budgeting, and maintaining high operational standards. The Assistant Manager plays a significant role in motivating and leading the team to perform at their best, ensuring adherence to company policies, and delivering consistent service quality. This position requires collaborating closely with the General Manager to develop strategies aimed at improving sales and profitability. The Assistant Manager will also be responsible for handling customer inquiries and resolving complaints professionally, maintaining a positive image of the restaurant.
The ideal candidate must have a strong background in restaurant management or supervisory roles, with excellent communication, leadership, and organizational skills. Proficiency in computer software including the Microsoft Office Suite is expected. The role demands flexibility to work during busy periods, including evenings, weekends, and holidays, and requires physical stamina for tasks such as lifting, standing, and walking. Besides operational duties, the Assistant Manager will contribute to staff recruitment, training, and performance evaluations to maintain a skilled and motivated workforce. The position offers competitive pay, career growth opportunities, and a comprehensive benefits package that supports employees’ well-being and financial security.
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory or management role in the restaurant industry
- Ability to work flexible hours including evenings weekends and holidays
- Strong leadership and interpersonal skills
- Excellent communication and customer service skills
- Proficient computer skills including Microsoft Office Suite
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in business administration or a related field preferred
- Previous experience in a supervisory or management role in the restaurant industry
- Strong leadership and interpersonal skills
- Excellent communication and customer service skills
- Ability to work flexible hours including evenings weekends and holidays
- Proficient computer skills including Microsoft Office Suite
Job Duties
- Assist the general managers in managing all aspects of restaurant operations including staffing scheduling and budgeting
- Provide leadership and direction to team members to foster a positive work environment and promote teamwork
- Ensure adherence to company policies procedures and standards to deliver consistent service and quality
- Assist with recruiting hiring training and evaluating staff to maintain a skilled and motivated team
- Monitor inventory levels and manage supply orders to meet operational needs and budget targets
- Handle customer inquiries concerns and complaints in a professional and timely manner
- Perform administrative tasks such as payroll processing reporting and record-keeping
- Collaborate with the general manager to develop and implement strategies for driving sales and profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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