
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
Paid Weekly
retirement plans
Financial planning services
training programs
clear career paths
mentorship opportunities
performance-based incentives
Bonuses
employee recognition programs
Diverse and supportive workplace
Customizable benefits
Support for major life events
Job Description
IHOP is a well-known and beloved international restaurant chain specializing in breakfast and casual dining experiences. Established with a commitment to delivering delicious meals and exceptional customer service, IHOP has become a go-to destination for families, friends, and individuals looking for a welcoming atmosphere and quality food. The company prides itself on creating a supportive and inclusive environment for both its guests and employees, fostering growth and satisfaction in all aspects of its operations. Known for its pancakes, waffles, and extensive breakfast menu, IHOP operates numerous locations worldwide, each dedicated to upholding the brand's high standards and delivering consistent dining experiences.
This role of Assistant Manager at IHOP serves as a pivotal position within the leadership team, providing essential support to the General Manager in managing day-to-day restaurant operations. The Assistant Manager plays a critical role in overseeing staff, maintaining operational standards, and ensuring that guests receive exceptional service from the moment they walk through the door. This position requires a balance of leadership and practicality, with responsibilities ranging from team management and training to budgeting and inventory oversight. Flexible working hours, including evenings, weekends, and holidays, are part of the job, reflecting the dynamic nature of the restaurant business.
As Assistant Manager, you will assist in managing staffing, scheduling, and budgeting efforts, guaranteeing efficient resource use while aligning with company goals. Leadership skills are essential to inspire and motivate the team, creating a positive work culture that encourages collaboration and high performance. You'll be involved in recruiting, hiring, training new employees, and conducting evaluations to maintain a talented and motivated workforce. Part of your role includes ensuring compliance with IHOP's policies and quality standards to deliver a seamless guest experience.
You will also handle customer inquiries and concerns professionally, turning challenges into opportunities for enhanced guest satisfaction. Administrative duties such as payroll processing, reporting, and record-keeping are integral to this role, requiring attention to detail and organizational skills. Collaborating closely with the General Manager, you will help to develop and implement strategies that drive sales and profitability, aligning with the broader business objectives of the restaurant. This is a hands-on, influential position suited for individuals passionate about restaurant management and delivering exceptional dining experiences in a fast-paced, team-oriented environment.
This role of Assistant Manager at IHOP serves as a pivotal position within the leadership team, providing essential support to the General Manager in managing day-to-day restaurant operations. The Assistant Manager plays a critical role in overseeing staff, maintaining operational standards, and ensuring that guests receive exceptional service from the moment they walk through the door. This position requires a balance of leadership and practicality, with responsibilities ranging from team management and training to budgeting and inventory oversight. Flexible working hours, including evenings, weekends, and holidays, are part of the job, reflecting the dynamic nature of the restaurant business.
As Assistant Manager, you will assist in managing staffing, scheduling, and budgeting efforts, guaranteeing efficient resource use while aligning with company goals. Leadership skills are essential to inspire and motivate the team, creating a positive work culture that encourages collaboration and high performance. You'll be involved in recruiting, hiring, training new employees, and conducting evaluations to maintain a talented and motivated workforce. Part of your role includes ensuring compliance with IHOP's policies and quality standards to deliver a seamless guest experience.
You will also handle customer inquiries and concerns professionally, turning challenges into opportunities for enhanced guest satisfaction. Administrative duties such as payroll processing, reporting, and record-keeping are integral to this role, requiring attention to detail and organizational skills. Collaborating closely with the General Manager, you will help to develop and implement strategies that drive sales and profitability, aligning with the broader business objectives of the restaurant. This is a hands-on, influential position suited for individuals passionate about restaurant management and delivering exceptional dining experiences in a fast-paced, team-oriented environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in a supervisory or management role in the restaurant industry
- Strong leadership and interpersonal skills
- Excellent communication and customer service skills
- Ability to work flexible hours including evenings weekends and holidays
- Proficient computer skills including Microsoft Office Suite
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in business administration or related field preferred
- Previous experience in a supervisory or management role in the restaurant industry
- Strong leadership and interpersonal skills
- Excellent communication and customer service skills
- Ability to work flexible hours including evenings weekends and holidays
- Proficient computer skills including Microsoft Office Suite
Job Duties
- Assist the General Manager in managing all aspects of restaurant operations including staffing scheduling and budgeting
- Provide leadership and direction to team members to foster a positive work environment and promote teamwork
- Ensure adherence to company policies procedures and standards to deliver consistent service and quality
- Assist with recruiting hiring training and evaluating staff to maintain a skilled and motivated team
- Monitor inventory levels and manage supply orders to meet operational needs and budget targets
- Handle customer inquiries concerns and complaints in a professional and timely manner
- Perform administrative tasks such as payroll processing reporting and record-keeping
- Collaborate with the General Manager to develop and implement strategies for driving sales and profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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