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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Palms Casino Resort is a premier hospitality and entertainment destination renowned for providing exceptional guest experiences in the vibrant city of Las Vegas. As a leader in the casino resort industry, Palms Casino Resort combines luxury accommodations, world-class entertainment, and outstanding dining options to create an unforgettable atmosphere for visitors from around the globe. The resort is committed to excellence, innovation, and fostering a positive work culture that supports the growth and development of its team members. With a focus on inclusivity and respect for diversity, Palms Casino Resort offers equal employment opportunities and promotes an environment where every employee... Show More
Job Requirements
- High school diploma or equivalent
- At least 5 years of experience in hotel and/or front desk operations
- Minimum 2 years of supervisory experience
- Strong knowledge of hotel operations and property management systems
- Excellent organizational skills
- Excellent people skills with leadership and conflict resolution ability
- Effective written and verbal communication skills
- Ability to work flexible schedule including nights, weekends and holidays
- Ability to make logical and timely decisions
- Ability to lead and support team in a fast-paced environment
Job Qualifications
- Must have at least 5 years of experience in hotel and/or front desk operations, with at least 2 years of supervisory experience
- Strong knowledge of hotel operations and property management systems (PMS)
- Must have excellent organizational skills
- Must possess excellent people skills with the ability to lead and motivate a team and conflict resolution skills
- Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form
- Ability to lead by example in a fast-paced, guest-centric environment
- Ability to support and delegate duties
- Flexible schedule, including availability on nights, weekends and holidays
- Ability to make decisions in a logical and timely manner
- High School Diploma or equivalent
Job Duties
- Responsible for daily operations of Hotel Front Desk, including implementation and execution of check-in and check-out procedures
- Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale
- Provide superior service to guests and residents
- Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services
- Participates with hiring, training, coaching, and performance management of team members
- Assist with reporting, scheduling, and administrative tasks as assigned by the Hotel Manager
- Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards
- Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue
- Assist the Hotel Manager with budgeting and forecasting with focus on long-term occupancy and revenue generation
- Monitor and control inventory, expenses, labor costs, and ensure budget adherence
- Maintain proper records regarding team members’ adherence to policies and procedures and required counseling and disciplinary actions
- Support compliance with health, safety, and company policies, as well as local regulations
- Performs other duties and projects, as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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