Assistant Manager Hotel

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Palms Casino Resort is a premier hospitality and entertainment destination renowned for providing exceptional guest experiences in the vibrant city of Las Vegas. As a leader in the casino resort industry, Palms Casino Resort combines luxury accommodations, world-class entertainment, and outstanding dining options to create an unforgettable atmosphere for visitors from around the globe. The resort is committed to excellence, innovation, and fostering a positive work culture that supports the growth and development of its team members. With a focus on inclusivity and respect for diversity, Palms Casino Resort offers equal employment opportunities and promotes an environment where every employee can thrive.

The Assistant Manager Hotel at Palms Casino Resort plays a critical role in overseeing the daily operations and functions of the Front Desk, ensuring adherence to company policies and exceptional service standards. Reporting directly to the Hotel Manager, this role is focused on maximizing team member engagement, fostering open communication, and creating a positive and productive work environment. The Assistant Manager Hotel is entrusted with responsibilities that contribute to both employee satisfaction and the financial success of the hotel, including active management of upsell and ancillary revenue opportunities.

This position demands strong leadership competencies that enable the Assistant Manager to coordinate seamlessly across multiple departments such as Housekeeping, Internal Maintenance, and Front Services. The individual in this role is involved in key operational tasks including scheduling, reporting, and administrative support, while consistently monitoring performance and productivity to meet departmental standards. They help ensure the smooth execution of check-in and check-out procedures, manage room availability to optimize occupancy and revenue, and participate in budgeting and forecasting efforts aimed at sustaining long-term profitability. The Assistant Manager Hotel must also maintain compliance with health and safety regulations and company policies, leading by example to create a guest-centric environment that supports timely decision-making and effective delegation.

At Palms Casino Resort, excellence in hospitality is paramount, and the Assistant Manager Hotel is integral to maintaining this high standard. The role offers an invaluable opportunity for professionals with significant hotel and front desk experience to advance their careers in a dynamic, fast-paced setting. By joining the Palms team, individuals are afforded the chance to work in a supportive atmosphere that values teamwork, continuous learning, and career development. This position is best suited for candidates who are passionate about guest service and team leadership and who thrive in environments that demand flexibility, problem-solving, and strong interpersonal skills.

Job Requirements

High school diploma or equivalent
At least 5 years of experience in hotel and/or front desk operations
Minimum 2 years of supervisory experience
Strong knowledge of hotel operations and property management systems
Excellent organizational skills
Excellent people skills with leadership and conflict resolution ability
Effective written and verbal communication skills
Ability to work flexible schedule including nights, weekends and holidays
Ability to make logical and timely decisions
Ability to lead and support team in a fast-paced environment

Job Qualifications

Must have at least 5 years of experience in hotel and/or front desk operations, with at least 2 years of supervisory experience
Strong knowledge of hotel operations and property management systems (PMS)
Must have excellent organizational skills
Must possess excellent people skills with the ability to lead and motivate a team and conflict resolution skills
Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form
Ability to lead by example in a fast-paced, guest-centric environment
Ability to support and delegate duties
Flexible schedule, including availability on nights, weekends and holidays
Ability to make decisions in a logical and timely manner
High School Diploma or equivalent

Job Duties

Responsible for daily operations of Hotel Front Desk, including implementation and execution of check-in and check-out procedures
Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale
Provide superior service to guests and residents
Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services
Participates with hiring, training, coaching, and performance management of team members
Assist with reporting, scheduling, and administrative tasks as assigned by the Hotel Manager
Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards
Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue
Assist the Hotel Manager with budgeting and forecasting with focus on long-term occupancy and revenue generation
Monitor and control inventory, expenses, labor costs, and ensure budget adherence
Maintain proper records regarding team members’ adherence to policies and procedures and required counseling and disciplinary actions
Support compliance with health, safety, and company policies, as well as local regulations
Performs other duties and projects, as requested