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Assistant Manager Hotel

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule

Job Description

Palms Casino Resort is a premier hospitality and entertainment destination renowned for providing exceptional guest experiences in the vibrant city of Las Vegas. As a leader in the casino resort industry, Palms Casino Resort combines luxury accommodations, world-class entertainment, and outstanding dining options to create an unforgettable atmosphere for visitors from around the globe. The resort is committed to excellence, innovation, and fostering a positive work culture that supports the growth and development of its team members. With a focus on inclusivity and respect for diversity, Palms Casino Resort offers equal employment opportunities and promotes an environment where every employee... Show More

Job Requirements

  • High school diploma or equivalent
  • At least 5 years of experience in hotel and/or front desk operations
  • Minimum 2 years of supervisory experience
  • Strong knowledge of hotel operations and property management systems
  • Excellent organizational skills
  • Excellent people skills with leadership and conflict resolution ability
  • Effective written and verbal communication skills
  • Ability to work flexible schedule including nights, weekends and holidays
  • Ability to make logical and timely decisions
  • Ability to lead and support team in a fast-paced environment

Job Qualifications

  • Must have at least 5 years of experience in hotel and/or front desk operations, with at least 2 years of supervisory experience
  • Strong knowledge of hotel operations and property management systems (PMS)
  • Must have excellent organizational skills
  • Must possess excellent people skills with the ability to lead and motivate a team and conflict resolution skills
  • Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form
  • Ability to lead by example in a fast-paced, guest-centric environment
  • Ability to support and delegate duties
  • Flexible schedule, including availability on nights, weekends and holidays
  • Ability to make decisions in a logical and timely manner
  • High School Diploma or equivalent

Job Duties

  • Responsible for daily operations of Hotel Front Desk, including implementation and execution of check-in and check-out procedures
  • Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale
  • Provide superior service to guests and residents
  • Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services
  • Participates with hiring, training, coaching, and performance management of team members
  • Assist with reporting, scheduling, and administrative tasks as assigned by the Hotel Manager
  • Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards
  • Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue
  • Assist the Hotel Manager with budgeting and forecasting with focus on long-term occupancy and revenue generation
  • Monitor and control inventory, expenses, labor costs, and ensure budget adherence
  • Maintain proper records regarding team members’ adherence to policies and procedures and required counseling and disciplinary actions
  • Support compliance with health, safety, and company policies, as well as local regulations
  • Performs other duties and projects, as requested

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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