Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,400.00 - $53,300.00
Work Schedule
Standard Hours
Benefits
Cruise and Travel Privileges for you and your family
health benefits
401(k) Plan
Employee stock purchase plan
training and professional development
rewards and incentives
Job Description
Our Anchorage Transportation Division operates as a vital segment of a globally recognized cruise line company committed to delivering unrivaled guest experiences. Known for its outstanding service excellence, consistent performance, integrity, teamwork, and continuous innovation, the company has established itself as a leader in the hospitality and travel industry. This division specifically plays an essential role in managing seamless transportation services that enhance the overall guest experience, ensuring smooth and efficient transfers between ports, airports, hotels, and other key locations. Embodying a strong corporate culture that prioritizes environmental protection, the health, safety, and well-being of guests and employees alike, the company operates under the guiding principles of compliance, inclusivity, and diversity.
The role of Assistant Manager of Guest Services within the Anchorage Transportation Division is a critical leadership position designed for a dynamic and hands-on professional who can effectively oversee daily operations during the peak seasonal period. This position demands an individual who can manage a large team to deliver high-quality guest services, including supervision and direct leadership of guest service staff to maintain exceptional standards of communication, luggage handling, sales, and customer satisfaction. The Assistant Manager will be responsible for the performance and coaching of assigned personnel while also handling financial transactions related to over-the-counter sales. A significant part of the role includes managing responsibilities at various locations such as the airport, third-party hotels, and luggage storage facilities, with a pronounced focus on third-party hotel operations.
This role requires the application of comprehensive knowledge about company products, services, and policies to ensure guests receive consistent and reliable service. Additionally, the Assistant Manager acts with managerial authority as the 'Manager on Duty,' overseeing operational efficacy and addressing any real-time issues promptly and professionally. The position also involves active participation in hiring, training, and guiding guest services staff to foster an environment where professionalism and high performance are standard.
The ideal candidate will have a strong background in hotel front desk management or guest services with proven supervisory experience. Strong communication skills are crucial, as is the ability to work independently under pressure while coordinating with multiple departments to facilitate smooth operation flow. The company emphasizes a commitment to diversity, equity, and inclusion to create a supportive and collaborative workplace. This role offers an opportunity not only to lead but to innovate and inspire a successful guest services team in a fast-paced, dynamic hospitality environment.
Employment type is not explicitly stated but is seasonal in nature, focusing on the busy operational periods. The company promotes a culture of continuous learning and professional growth, supported by various benefits such as health insurance, paid time off, cruise and travel privileges, and opportunities for professional development. Working with this team means being part of a respected name in the cruise and hospitality industry that values integrity, accountability, and mutual respect.
The role of Assistant Manager of Guest Services within the Anchorage Transportation Division is a critical leadership position designed for a dynamic and hands-on professional who can effectively oversee daily operations during the peak seasonal period. This position demands an individual who can manage a large team to deliver high-quality guest services, including supervision and direct leadership of guest service staff to maintain exceptional standards of communication, luggage handling, sales, and customer satisfaction. The Assistant Manager will be responsible for the performance and coaching of assigned personnel while also handling financial transactions related to over-the-counter sales. A significant part of the role includes managing responsibilities at various locations such as the airport, third-party hotels, and luggage storage facilities, with a pronounced focus on third-party hotel operations.
This role requires the application of comprehensive knowledge about company products, services, and policies to ensure guests receive consistent and reliable service. Additionally, the Assistant Manager acts with managerial authority as the 'Manager on Duty,' overseeing operational efficacy and addressing any real-time issues promptly and professionally. The position also involves active participation in hiring, training, and guiding guest services staff to foster an environment where professionalism and high performance are standard.
The ideal candidate will have a strong background in hotel front desk management or guest services with proven supervisory experience. Strong communication skills are crucial, as is the ability to work independently under pressure while coordinating with multiple departments to facilitate smooth operation flow. The company emphasizes a commitment to diversity, equity, and inclusion to create a supportive and collaborative workplace. This role offers an opportunity not only to lead but to innovate and inspire a successful guest services team in a fast-paced, dynamic hospitality environment.
Employment type is not explicitly stated but is seasonal in nature, focusing on the busy operational periods. The company promotes a culture of continuous learning and professional growth, supported by various benefits such as health insurance, paid time off, cruise and travel privileges, and opportunities for professional development. Working with this team means being part of a respected name in the cruise and hospitality industry that values integrity, accountability, and mutual respect.
Job Requirements
- High school diploma or equivalent certification
- professional level of knowledge in guest services equivalent to that acquired through an associate's degree
- three years of progressively responsible positions in hotel front desk management
- demonstrated supervisory experience in a business environment
- ability to clearly communicate verbally and in writing
- current valid driver's license with a clean driving record
- must pass a pre employment background check
- dedicated commitment to a diverse, equitable and inclusive work environment
- must be eligible to work in the United States
Job Qualifications
- High school diploma or equivalent certification
- professional level of knowledge in guest services, equivalent to that acquired through an associate's degree or relevant work experience
- three years of progressively responsible positions in hotel front desk management
- demonstrated supervisory experience in a business environment
- ability to clearly communicate verbally and in writing with all levels of employees, management and customers
- current valid driver's license with a clean driving record
- dedicated commitment to a diverse, equitable and inclusive work environment
- eligible to work in the United States
Job Duties
- Assists in managing guest service staff and activities to meet guests' satisfaction
- supervises guest service activities including communication, luggage conveyance, sales and guest satisfaction
- supports and manages employees with responsibilities at the airport, third party hotels and luggage mobility and storage with specific targeted focus on third party hotel operations
- applies knowledge of company products, policies and procedures and customer service
- monitors and tracks over the counter sales
- recommends strategies to increase sales and customer satisfaction
- implements approved plans
- processes financial transactions and reports for over the counter sales
- processes purchase orders with company defined guidelines and policies
- performs manager on duty responsibilities
- participates in guest services interviewing, selection and training
- responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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