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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,400.00 - $53,300.00
Work Schedule
Standard Hours
Benefits
Cruise and Travel Privileges for you and your family
health benefits
401(k) Plan
Employee stock purchase plan
training and professional development
rewards and incentives
Job Description
Our Anchorage Transportation Division operates as a vital segment of a globally recognized cruise line company committed to delivering unrivaled guest experiences. Known for its outstanding service excellence, consistent performance, integrity, teamwork, and continuous innovation, the company has established itself as a leader in the hospitality and travel industry. This division specifically plays an essential role in managing seamless transportation services that enhance the overall guest experience, ensuring smooth and efficient transfers between ports, airports, hotels, and other key locations. Embodying a strong corporate culture that prioritizes environmental protection, the health, safety, and well-being of guests and employees alike, the... Show More
Job Requirements
- High school diploma or equivalent certification
- professional level of knowledge in guest services equivalent to that acquired through an associate's degree
- three years of progressively responsible positions in hotel front desk management
- demonstrated supervisory experience in a business environment
- ability to clearly communicate verbally and in writing
- current valid driver's license with a clean driving record
- must pass a pre employment background check
- dedicated commitment to a diverse, equitable and inclusive work environment
- must be eligible to work in the United States
Job Qualifications
- High school diploma or equivalent certification
- professional level of knowledge in guest services, equivalent to that acquired through an associate's degree or relevant work experience
- three years of progressively responsible positions in hotel front desk management
- demonstrated supervisory experience in a business environment
- ability to clearly communicate verbally and in writing with all levels of employees, management and customers
- current valid driver's license with a clean driving record
- dedicated commitment to a diverse, equitable and inclusive work environment
- eligible to work in the United States
Job Duties
- Assists in managing guest service staff and activities to meet guests' satisfaction
- supervises guest service activities including communication, luggage conveyance, sales and guest satisfaction
- supports and manages employees with responsibilities at the airport, third party hotels and luggage mobility and storage with specific targeted focus on third party hotel operations
- applies knowledge of company products, policies and procedures and customer service
- monitors and tracks over the counter sales
- recommends strategies to increase sales and customer satisfaction
- implements approved plans
- processes financial transactions and reports for over the counter sales
- processes purchase orders with company defined guidelines and policies
- performs manager on duty responsibilities
- participates in guest services interviewing, selection and training
- responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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