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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
401(k) retirement plan
Employee Discounts
Professional development opportunities
Job Description
The Westin Phoenix Downtown, located at 333 N Central Ave, Phoenix, Arizona, is a distinguished property within the Marriott International portfolio. As a key player in the hospitality industry, Marriott International is globally recognized for its esteemed hotel brands and unwavering commitment to excellence. The Westin brand specifically focuses on championing wellness and rejuvenation, providing guests with exceptional experiences that enhance their well-being during their travels. This commitment to health and harmony is woven into every guest interaction and service offering. The Westin Phoenix Downtown operates in the vibrant urban heart of Phoenix, offering guests a premium blend of comfort,... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in food and beverage, culinary or related professional area
- OR 2-year degree in food service management, hospitality or related field
- Minimum 1 year experience in food and beverage, culinary or related professional area
- Ability to manage daily operations and staff
- Knowledge of food and beverage standards and compliance
- Strong interpersonal and communication skills
- Ability to analyze information and make decisions
- Availability for full-time schedule
- Willingness to perform hourly job duties if necessary
- Commitment to maintaining professionalism and courtesy
- Understanding of budgets and payroll reports
Job Qualifications
- High school diploma or GED with 3 years of experience in food and beverage or culinary or related area
- OR 2-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration or related major with 1 year of experience in food and beverage or culinary or related area
- Proven supervisory or management experience in food and beverage or culinary settings
- Strong leadership and communication skills
- Ability to build and maintain effective teams
- Knowledge of food and beverage operations, standards and procedures
- Familiarity with budgeting and financial oversight related to department operations
- Demonstrated ability to provide exceptional customer service
- Ability to perform multi-tasking and problem-solving in a fast-paced environment
- Commitment to promoting a wellness culture aligned with the Westin brand
Job Duties
- Assist in ordering food and beverage supplies, cleanings supplies and uniforms
- Supervise daily food and beverage shift operations ensuring compliance with all policies, standards and procedures
- Support and supervise monthly self-inspection programs
- Operate department equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational and financial objectives
- Build mutual trust, respect and cooperation among team members
- Communicate areas needing attention to staff and follow up to ensure understanding
- Coordinate cleaning programs and recommend improvements
- Follow property-specific recovery plans
- Stay available and approachable for team members
- Demonstrate knowledge of brand specific service culture
- Provide exceptional customer service to ensure satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality, standards and guest expectations are met
- Take proactive approaches to guest concerns
- Set a positive example for guest relations
- Review comment cards and guest satisfaction results with employees
- Respond promptly to customer service department requests
- Provide information to supervisors and coworkers via telephone, email or in person
- Analyze information and evaluate results to solve problems
- Perform hourly job functions when necessary
- Extend professionalism and courtesy to team members
- Understand budgets, operating statements and payroll reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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