Assistant Manager, Event Security

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

The Hawai'i Convention Center, located just steps from Waikīkī, stands as a premier event destination blending breathtaking architectural design with state-of-the-art functionality. This luminous, open-air structure masterfully combines tranquil natural elements such as courtyards, waterfalls, and fishponds with practical meeting spaces, creating a unique and inspiring atmosphere for events of all sizes. Designed by internationally acclaimed architects Wimberly Allison Tong & Goo and LMN, the center reflects Hawai'i's rich cultural heritage and spirit of aloha. It is not only a venue but a symbol of Hawaiian hospitality, attracting a diverse range of conventions, meetings, and social gatherings. The blend of... Show More

Job Requirements

High school diploma or its equivalency
A minimum of 3-4 years of related work experience
Must be able to lift up to 25 pounds
State of Hawai'i Board of Private Security Certification
Able to follow departmental and company procedures accurately and efficiently
Able to inspect equipment with a high level of detail
Maintains a professional, positive and friendly demeanor
Excellent customer service, listening and communication skills
Experience with defusing and resolving situations with patrons/customers
Must be able to remain in an extended stationary position for entire shift of 8-10 hours
Must be able to walk, run or move quickly to respond to emergency situations
Must be able to work varied shifts, weekdays, weekends, holidays and additional hours as venue schedule requires
First Aid, CPR/AED Certification
Proficient in report writing
Maintain working knowledge of security and transportation processes and best practices
Proficient with Microsoft Office
Strong leadership skills
Ability to work harmoniously in a team setting exhibiting the aloha spirit

Job Qualifications

High school diploma or its equivalency
A minimum of 3-4 years of related work experience
State of Hawai'i Board of Private Security Certification
First Aid, CPR/AED Certification
Proficient in report writing
Proficient with Microsoft Office
Strong leadership skills
Excellent customer service, listening and communication skills
Ability to work harmoniously in a team setting exhibiting the aloha spirit

Job Duties

Disseminates department/company policy information and ensures compliance
Provides day-to-day management of Event Security Officers to meet the needs of the venue and client(s)
Creates and manages labor schedules and attendance
Maintain ESO schedules using approved scheduling program, including creation of event, random scheduling of ESOs, approval of hours worked for payroll and billing purposes
Manage ESOs on duty working events, including proper placement of staff, attend to requests from ESOs on duty, ensure that on-site customer is satisfied with security services, coordinate with CSO staff and on-duty security supervisor, manage last minute changes and adjustments to security staff assignments
Prepare for and attend weekly internal meetings concerning on-going and future events
Prepare for and attend meetings with customers concerning event security
Reports violations to company and/or department policies to upper management and/or Human Resources
Disseminates reports to executive management and/or other staff
Properly monitors pertinent information from management and communicates information to staff
May perform patrolling duties or shift/post relief to assist reports
Investigates and seeks resolution of client issues
Perform random and periodic checks of event security personnel and correct any deficiencies
May assist in providing regular safety training to staff
Assist Building Security in maintaining event parking
Acts as first responder in emergency evacuations and crisis scenarios
Assist in evacuation of employees, contractors and visitors
Manage crisis scenarios when needed
May administer CPR/AED or First Aid in emergencies
Assist in investigations of incidents
Creates and manages purchase orders related to event security
Create and manage client quotes
Reconcile client billing/invoicing
Ensure accuracy in financial management
Manages contract labor schedule
Maintains relationship with vendor and holds regular meetings
Manages contract labor costs in budget

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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