Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $32.21 - $44.23
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus eligible
Paid Time Off
Retirement Plan
Relocation assistance
Employee Discounts
Career development opportunities
Job Description
Gaylord Hotels, a distinguished portfolio of brands under Marriott International, is renowned for its expertise and leadership in delivering exceptional meetings and experiences. Located in Aurora, Colorado, the Gaylord Rockies Resort & Convention Center offers a dynamic environment where creativity, innovation, and heartfelt service converge to create memorable events. With a commitment to excellence, Gaylord Hotels ensures that every guest and client experiences superior service driven by an entrepreneurial spirit and a culture that values diversity and inclusion. Rooted in Marriott International's legacy, the Gaylord brand extends vast career opportunities and comprehensive benefits, making it an ideal workplace for professionals looking to grow and thrive in the hospitality industry.
The Event Management position at Gaylord Rockies Resort & Convention Center is a full-time, entry-level management role that plays a crucial part in the successful execution of banquet and event services. This role focuses on assisting in leading banquet staff, ensuring operations align with established standards, and delivering high-quality customer experiences. With a competitive pay range of $32.21 to $44.23 per hour and eligibility for bonuses, this position offers both financial and professional growth opportunities. The candidate will be deeply involved in various aspects of event management, including inventory control, staff scheduling, sanitation enforcement, and guest satisfaction monitoring.
This role demands proactive participation in managing departmental operations, supporting inventory management, maintaining equipment, and ensuring compliance with health and safety regulations. The Event Management professional will lead by example during event servicing, contribute to staff training and orientation, and foster a positive environment that emphasizes exceptional guest relations. The responsibilities also include leveraging banquet beverage usage records to help control costs and maximize profitability.
At Gaylord Rockies, the emphasis is on teamwork and leadership development, with the candidate expected to attend pertinent meetings, actively lead shifts, and enhance knowledge of food and wine pairings alongside cutting-edge event presentation techniques. This position is also tasked with addressing guest feedback and complaints effectively, empowering employees to deliver superior service, and continuously striving for service performance improvements.
Joining Gaylord Hotels means becoming part of a diverse, inclusive, and welcoming workplace culture that celebrates unique backgrounds and talents. The company offers a wide range of benefits designed to support wellbeing, career advancement, and overall life satisfaction, including health insurance, paid time off, and retirement plans. Additionally, relocation assistance is available for qualified candidates, underscoring the company’s commitment to attracting the best talent. This role is based at 6700 N Gaylord Rockies Blvd, Aurora, Colorado, United States, and is not a remote position.
Overall, the Event Management position at Gaylord Rockies Resort & Convention Center is a fantastic opportunity for individuals who are passionate about hospitality, dedicated to delivering exceptional guest experiences, and eager to develop their leadership skills within an industry-leading company. With Marriott International's backing and Gaylord's dynamic environment, employees can expect a rewarding career path supported by robust training, comprehensive benefits, and a collaborative team that strives for excellence in every event they execute.
The Event Management position at Gaylord Rockies Resort & Convention Center is a full-time, entry-level management role that plays a crucial part in the successful execution of banquet and event services. This role focuses on assisting in leading banquet staff, ensuring operations align with established standards, and delivering high-quality customer experiences. With a competitive pay range of $32.21 to $44.23 per hour and eligibility for bonuses, this position offers both financial and professional growth opportunities. The candidate will be deeply involved in various aspects of event management, including inventory control, staff scheduling, sanitation enforcement, and guest satisfaction monitoring.
This role demands proactive participation in managing departmental operations, supporting inventory management, maintaining equipment, and ensuring compliance with health and safety regulations. The Event Management professional will lead by example during event servicing, contribute to staff training and orientation, and foster a positive environment that emphasizes exceptional guest relations. The responsibilities also include leveraging banquet beverage usage records to help control costs and maximize profitability.
At Gaylord Rockies, the emphasis is on teamwork and leadership development, with the candidate expected to attend pertinent meetings, actively lead shifts, and enhance knowledge of food and wine pairings alongside cutting-edge event presentation techniques. This position is also tasked with addressing guest feedback and complaints effectively, empowering employees to deliver superior service, and continuously striving for service performance improvements.
Joining Gaylord Hotels means becoming part of a diverse, inclusive, and welcoming workplace culture that celebrates unique backgrounds and talents. The company offers a wide range of benefits designed to support wellbeing, career advancement, and overall life satisfaction, including health insurance, paid time off, and retirement plans. Additionally, relocation assistance is available for qualified candidates, underscoring the company’s commitment to attracting the best talent. This role is based at 6700 N Gaylord Rockies Blvd, Aurora, Colorado, United States, and is not a remote position.
Overall, the Event Management position at Gaylord Rockies Resort & Convention Center is a fantastic opportunity for individuals who are passionate about hospitality, dedicated to delivering exceptional guest experiences, and eager to develop their leadership skills within an industry-leading company. With Marriott International's backing and Gaylord's dynamic environment, employees can expect a rewarding career path supported by robust training, comprehensive benefits, and a collaborative team that strives for excellence in every event they execute.
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage, or related professional area
- Ability to assist in managing inventories and departmental assets
- Capability to maintain attendance and sanitation standards
- Skill in ordering supplies and managing beverage inventory
- Strong interpersonal and leadership skills
- Willingness to participate in meetings and lead event shifts
- Ability to handle guest interactions and resolve complaints
- Capacity to support employee training and provide feedback
- Understanding of emergency procedures and safety standards
Job Qualifications
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage, or related field
- Strong leadership and communication skills
- Knowledge of inventory management
- Ability to enforce sanitation and safety standards
- Customer service orientation
- Ability to handle guest feedback and complaints
- Basic understanding of food and beverage operations
- Competency in scheduling and staff management
- Familiarity with emergency protocols
- Commitment to teamwork and continuous learning
Job Duties
- Assist in managing departmental inventories and assets
- Maintain attendance log for banquet employees
- Enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures
- Ensure employee awareness of Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department
- Use banquet beverage records to control liquor costs
- Manage banquet service staff scheduling
- Attend and participate in meetings
- Lead shifts and participate in event servicing
- Apply knowledge of food and wine pairings and event presentation
- Set positive examples for guest relations
- Interact with guests for feedback
- Respond to guest problems and complaints
- Empower employees for excellent service
- Strive to improve service performance
- Support new hire orientation and training
- Ensure employees understand expectations
- Provide feedback based on service behaviors
- Review guest satisfaction results
- Communicate and execute emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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