Assistant Manager – Banquets & Attractions (NE)

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $34.62

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

bonus eligibility

Job Description

The Inn at Opryland A Gaylord Hotel is a distinguished hospitality establishment located in the vibrant city of Nashville, Tennessee, at 2401 Music Valley Drive. As part of the renowned Gaylord Hotels portfolio within Marriott International, this hotel is recognized for its exceptional commitment to providing extraordinary guest experiences, with a deep focus on meetings and events. Marriott International, known globally for its leadership in the hospitality industry, prides itself on fostering inclusive environments where associates from diverse backgrounds feel valued and empowered. The Inn at Opryland embraces this ethos by ensuring that their teams deliver thoughtful, big-hearted service to guests while also offering opportunities for personal and professional growth for every team member.

This opportunity is for a full-time management position in Event Management at The Inn at Opryland. The role is focused on assisting with the leadership of banquet staff to guarantee the seamless execution of events aligned with the hotel's high standards. With a pay range from $25.77 to $34.62 per hour and bonus eligibility, this role offers both competitive compensation and the chance to advance within a dynamic and supportive environment. The position involves engaging directly with event operations and team development, operational inventory and asset management, and exceptional customer service delivery. The Event Manager will support departmental operations by maintaining equipment and inventory, ensuring sanitation standards are met, and managing service staff scheduling while maximizing profitability and guest satisfaction.

In this role, the candidate will be deeply involved in participating and leading banquet teams during events to ensure service excellence. They will attend meetings, guide service delivery, and consistently broaden their knowledge of cutting edge cuisine, food and wine pairings, and overall event presentation to provide memorable experiences for every guest. The role also emphasizes employee development, empowering team members to provide outstanding service, handle guest feedback proactively, and maintain a positive work environment.

Furthermore, the role includes conducting human resources activities such as supporting employee orientation, enforcing expectations and safety procedures, observing employee performance, and reviewing guest satisfaction data with staff to drive continuous improvement. The candidate must understand how their management in banquet operations directly impacts the overall event success and guest satisfaction scores. The Inn at Opryland offers a career with meaning, where team members can belong to a globally recognized brand committed to non-discrimination and employee inclusion, making it an ideal workplace for those seeking to grow within the hospitality field and make a tangible difference in guest experiences.

Job Requirements

High school diploma or GED
Minimum two years experience in event management, food and beverage, or related professional area
Ability to work full time in a management role
Strong interpersonal skills
Ability to manage departmental inventories and assets
Knowledge of sanitation standards and safety procedures
Ability to lead banquet teams and deliver excellent customer service
Availability to attend and participate in meetings
Capability to handle guest feedback and complaints professionally

Job Qualifications

High school diploma or GED
Two years experience in event management, food and beverage, or related professional area
Knowledge of food and beverage service operations
Ability to manage and lead a team effectively
Strong customer service and communication skills
Familiarity with inventory management and scheduling

Job Duties

Assist in managing departmental inventories and assets including par levels and maintenance of equipment
Maintain attendance log for banquet employees
Maintain and enforce established sanitation levels
Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
Understand the impact banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction
Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
Attend and participate in all pertinent meetings
Lead shifts and actively participate in the servicing of events
Apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
Set a positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Respond to and handle guest problems and complaints
Empower employees to provide excellent customer service
Strive to improve service performance
Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Ensure employees understand expectations and parameters
Observe service behaviors of employees and provide feedback to individuals
Review comment cards and guest satisfaction results with employees
Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures