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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Inn at Opryland A Gaylord Hotel is a distinguished hospitality establishment located in the vibrant city of Nashville, Tennessee, at 2401 Music Valley Drive. As part of the renowned Gaylord Hotels portfolio within Marriott International, this hotel is recognized for its exceptional commitment to providing extraordinary guest experiences, with a deep focus on meetings and events. Marriott International, known globally for its leadership in the hospitality industry, prides itself on fostering inclusive environments where associates from diverse backgrounds feel valued and empowered. The Inn at Opryland embraces this ethos by ensuring that their teams deliver thoughtful, big-hearted service to... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in event management, food and beverage, or related professional area
- Ability to work full time in a management role
- Strong interpersonal skills
- Ability to manage departmental inventories and assets
- Knowledge of sanitation standards and safety procedures
- Ability to lead banquet teams and deliver excellent customer service
- Availability to attend and participate in meetings
- Capability to handle guest feedback and complaints professionally
Job Qualifications
- High school diploma or GED
- Two years experience in event management, food and beverage, or related professional area
- Knowledge of food and beverage service operations
- Ability to manage and lead a team effectively
- Strong customer service and communication skills
- Familiarity with inventory management and scheduling
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
- Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- Understand the impact banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in the servicing of events
- Apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
- Ensure employees understand expectations and parameters
- Observe service behaviors of employees and provide feedback to individuals
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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