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Assistant Manager - Airport Operations Customer Service

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $83,567.70 - $102,138.30
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Accident and disability insurance
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) retirement plan
flight privileges

Job Description

United Airlines is a leading global airline company recognized for connecting people and uniting the world through their comprehensive route network that spans airports worldwide. Renowned for its commitment to quality service, innovation, and customer satisfaction, United Airlines offers employees the chance to be part of an esteemed team devoted to delivering exceptional travel experiences while supporting personal and professional growth. The airline places a strong focus on health and wellness benefits, career development, and fostering strong team connections, making it an employer of choice in the aviation industry.

The Airport Operations department at United Airlines plays a cr... Show More

Job Requirements

  • Associate's degree or equivalent work experience
  • minimum 2-4 years leadership experience in an airport operations environment
  • 1-2 years line station or Hub operational experience above and below the wing
  • previous experience managing in a union environment
  • responsible for a 24-hour, 7 day a week operation
  • must have ability to work weekends and shift work
  • travel is required
  • must be legally authorized to work in the United States for any employer without sponsorship
  • successful completion of interview required to meet job qualification
  • reliable, punctual attendance is an essential function of the position

Job Qualifications

  • Associate's degree or equivalent work experience
  • 2-4 years leadership experience in an airport operations environment
  • 1-2 years line station or Hub operational experience above and below the wing
  • previous experience managing in a union environment
  • ability to work weekends and shifts
  • legally authorized to work in the United States without sponsorship
  • successful completion of interview
  • reliable and punctual attendance
  • college degree or related field experience in an airline operational environment preferred
  • project management experience preferred

Job Duties

  • Support the achievement of station operational objectives, goals and metrics
  • promote positive employee and labor relations through ongoing engagement and effective communications
  • support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction
  • manage day-to-day station safety and security programs ensuring compliance with safety and security standards and regulations
  • lead and manage a team of Supervisors including performance management and leadership development
  • execute operational plans to support station and company objectives via process management and improvement
  • lead projects through project management phases including envision, design, build and activate

Job Location

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