Assistant Manager

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $21.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Wendy's is a renowned fast-food restaurant chain known for its commitment to delivering high-quality food and exceptional customer service. As a leader in the quick-service restaurant industry, Wendy's focuses on creating a welcoming dining experience and continually enhancing its menu offerings and operational excellence. The company operates thousands of restaurants worldwide and prides itself on maintaining a culture centered around customer delight, operational efficiency, and team development. At Wendy's, employees are encouraged to grow within a supportive environment where innovation and dedication are valued, reflecting its commitment to both customers and staff.

The role of the Restaurant Assistant Manager (AM) at Wendy's is integral to ensuring the smooth and successful operation of the restaurant. The AM supports the restaurant's service culture by helping to "Delight Every Customer" and driving sales growth through effective leadership and team engagement. In this position, you will be responsible for training staff on daily operational procedures, fostering an excellent customer service environment, and supporting continual improvements in quality, service, and cleanliness. The position demands a proactive approach to coaching, problem-solving, and communication to ensure that every shift runs efficiently and exceeds customer expectations. You will also play a key role in managing labor costs, executing marketing initiatives, and maintaining compliance with health and safety regulations.

As an Assistant Manager, you will lead by example, executing team huddles that emphasize customer priorities and providing ongoing mentoring to both management and crew members. You will collaborate closely with the restaurant management team to maximize scheduling efficiency, optimize sales performance, and address customer feedback through strategic action plans. Your ability to analyze operational metrics and customer satisfaction indicators will be essential in driving continuous improvements and enhancing the overall dining experience. The AM position offers an exciting leadership opportunity that challenges you to refine your management skills, contribute to business success, and support a vibrant team culture.

Employees in this role are expected to have a solid understanding of food safety protocols and must ensure all team members adhere to these guidelines. The AM also plays a vital role in reinforcing company policies and brand standards, ensuring the restaurant operates within established guidelines to protect the Wendy's reputation. Working at Wendy's means being part of a dynamic team committed to delivering excellence every day, with opportunities for professional growth and development in a fast-paced, rewarding environment.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and train others in Wendy's systems including WeLearn and HMS
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
Must have reliable transportation and the ability to drive long distances as needed to work in multiple locations and travel to other restaurants or area offices as business needs dictate
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy's systems including WeLearn and HMS
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation focus
Accuracy and attention to detail
Professionalism, composure and discretion when resolving customer concerns
Ability to work a flexible 50-hour work week
Must have reliable transportation and ability to travel to multiple locations as needed

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions with General or District Manager support
Work with management team to train, develop and communicate with crew members and team trainers through huddles and meetings
Supervise crew members and team trainers to maximize retention
Create a service culture designed to "Delight Every Customer" by leading, modeling and coaching exemplary customer service behaviors
Train employees to exceed customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service, sales incentives, and average ticket growth
Analyze results, coach selling behaviors and create action plans for sales growth
Maximize store sales goals versus annual plan including participation in marketing programs
Evaluate store performance to resolve unfavorable trends and enhance sales
Manage requirements for new product rollouts and procedures
Ensure protection of Wendy's brand and assets through compliance with policies and procedures
Project, create and execute effective labor scheduling
Monitor labor variances and adjust coverage daily
Maintain proper crew scheduling to meet customer service standards
Meet weekly labor guidance
Partner with restaurant managers to set the Daily Operations Plan focused on customer delight
Teach and develop managers in DOP execution
Analyze and problem-solve customer feedback to coach team and recommend corrective actions
Drive and execute marketing calendar including local marketing to enhance customer return rate
Ensure consistent huddles on all day parts focused on exceeding customer expectations
Supervise, train, mentor and develop crew and management team
Reinforce and follow policies ensuring a safe, efficient and professional environment
Ensure continual improvement of quality, service and cleanliness across all day parts
Use the Customer Experience Playbook to address service issues and direct teams to resolve
Approve adjustments to schedules, customer complaint resolution, and customer service quality
Recommend corrective actions for customer service issues or poor performance
Support and lead cultural onboarding and ongoing communications
Other duties as assigned