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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career Development
Free cookies
fun team culture
Job Description
Insomnia Cookies is a renowned bakery and delivery brand that originated from a college dorm room founded by Seth Berkowitz. Over the past 20 years, it has grown exponentially into a global phenomenon with over 300 stores worldwide, including its flagship experiential bakery and delivery concept based in Philadelphia, Pennsylvania. Famous for delivering warm, delicious cookies all day and late into the night, Insomnia Cookies has cultivated a passionate following of cookie lovers who eagerly seek out their products. The company combines innovation, quality, and convenience, making late-night cookie cravings a delightful and accessible experience through its bakery and shipping... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of leadership experience in restaurant, retail, or hospitality operations
- Demonstrated ability to manage bakery operational tasks
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Willingness to perform all bakery roles when necessary
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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