Assistant Manager

Insomnia Cookies is a renowned bakery and delivery brand that originated from a college dorm room founded by Seth Berkowitz. Over the past 20 years, it has grown exponentially into a global phenomenon with over 300 stores worldwide, including its flagship experiential bakery and delivery concept based in Philadelphia, Pennsylvania. Famous for delivering warm, delicious cookies all day and late into the night, Insomnia Cookies has cultivated a passionate following of cookie lovers who eagerly seek out their products. The company combines innovation, quality, and convenience, making late-night cookie cravings a delightful and accessible experience through its bakery and shipping services. Insomnia Cookies operates a dynamic, fast-paced environment that values operational excellence, a strong culture, and customer satisfaction.

This role is for an Assistant Bakery Operations Manager (ABOM) at the new Insomnia Cookies bakery located at 10520 S. Eastern Ave, Henderson, NV 89052. The ABOM is a crucial leadership position designed to act as an extension of the Bakery Operations Manager (BOM) and must embody both operational expertise and team leadership capabilities. This role involves hands-on management of bakery operations including inventory control, scheduling, staffing coordination, and administrative duties. The ABOM supports maintaining the highest standards of product quality, cleanliness, food safety, and an exceptional guest experience. Key operational responsibilities also include supporting ordering processes, ensuring inventory accuracy, and implementing shrink control measures to optimize bakery performance.

Beyond operational duties, the ABOM fosters talent development by recruiting, interviewing, onboarding, and training new team members. They deliver consistent coaching and real-time feedback to ensure team members meet company standards and cultivate a growth mindset culture. This leadership role requires maintaining team accountability and executing structured onboarding and training programs.

The ABOM will be entrusted with managing the bakery operations independently in the absence of the BOM. This requires modeling urgency, accountability, and operational discipline to ensure continuity of operations, especially during leadership transitions or staffing shortages. The role demands the ability to identify operational gaps in partnership with BOM and area leadership and collaboratively implement effective solutions. Successful individuals in this role demonstrate readiness for career advancement toward a BOM role while driving high standards, a strong culture, and reliability as an operational leader.

This position offers competitive pay with bonus eligibility, comprehensive medical, dental, vision, and pet insurance, paid vacation and wellness days, and opportunities for career development within the bakery operations leadership pipeline. Employees enjoy a fun, fast-paced team environment complemented by perks such as free cookies each shift. Working at Insomnia Cookies means joining a passionate team dedicated to delivering not just cookies, but memorable experiences that delight customers time and again. If you are an operationally disciplined, detail-oriented leader who thrives in a high-volume environment and is passionate about coaching and developing talent, this ABOM opportunity at Insomnia Cookies in Henderson, NV, presents a compelling career path with growth and impact.