Assistant Manager

Bethlehem, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

Vacation Time

Paid Time Off

free meal

career advancement

Tuition Reimbursement

Health and wellness programs

Job Description

KFC is a globally recognized quick-service restaurant brand known for its iconic fried chicken recipe and commitment to delivering exceptional dining experiences. As part of a large franchise network, KFC prides itself on maintaining high standards of quality, service, and cleanliness while fostering a culture of inclusion, teamwork, and continuous improvement across all its locations. The company emphasizes strong leadership within its operational teams to sustain brand value and customer satisfaction. With a focus on employee growth and community engagement, KFC offers competitive pay and benefits to ensure its team members feel valued and supported in their roles.

The role of Assistant Manager at KFC is a pivotal position that directly influences the daily success and smooth operation of the restaurant. This leadership role supports the Restaurant General Manager by upholding the company’s brand standards and inspiring team members to deliver top-notch service. The Assistant Manager leads by example, engaging in training, coaching, and recognizing employees to foster a motivated workforce dedicated to providing unforgettable customer experiences.

This dynamic position requires overseeing daily restaurant operations, particularly in the absence of the General Manager, by making key decisions that steer the team toward excellence. The Assistant Manager is entrusted with important responsibilities such as managing profit and loss, cash control, inventory, and labor, as well as ensuring adherence to health, safety, and food quality standards. The role demands strong interpersonal skills to handle employee relations, recruitment, and to promote a culture of equity, inclusion, and belonging within the team.

Working a 50-hour week, with 40 hours paid at a regular rate and 10 hours at time and a half, the Assistant Manager role offers a balanced and rewarding experience. Beyond operational duties, there are opportunities for career advancement, professional development, tuition reimbursement, and access to the KFC Foundation’s special programs that support education and financial wellness. This position is ideal for individuals passionate about hospitality, leadership, and making a tangible impact on a bustling restaurant environment.

Job Requirements

2+ years of restaurant or retail management experience
Assist with P&L management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
Ensure all employees receive proper training and resources
Champion KFC's culture and values by promoting equity, inclusion and belonging in the restaurant
Lead efforts in individual and team recognition, collaboration and motivation
Identify and recruit exceptional talent, supporting the RGM in the hiring process
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
Adhere to corporate policies, procedures and occupational health and food safety standards

Job Qualifications

2+ years of restaurant or retail management experience
Proficiency in profit and loss management tasks including cash control, inventory maintenance, labor management and financial report review
Strong leadership skills with experience in training, coaching and employee development
Excellent communication skills for performance appraisals, disciplinary action and motivation
Knowledge of corporate policies, procedures and occupational health and food safety standards
Ability to recruit and retain top talent, supporting a culture of equity, inclusion and belonging
Demonstrated ability to handle employee relations and foster positive team dynamics

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the RGM's absence
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging
Assist with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management
Review financial reports and take appropriate actions to optimize performance
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed