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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Vacation Time
Paid Time Off
free meal
career advancement
Tuition Reimbursement
Health and wellness programs
Job Description
KFC is a globally recognized quick-service restaurant brand known for its iconic fried chicken recipe and commitment to delivering exceptional dining experiences. As part of a large franchise network, KFC prides itself on maintaining high standards of quality, service, and cleanliness while fostering a culture of inclusion, teamwork, and continuous improvement across all its locations. The company emphasizes strong leadership within its operational teams to sustain brand value and customer satisfaction. With a focus on employee growth and community engagement, KFC offers competitive pay and benefits to ensure its team members feel valued and supported in their roles.
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Job Requirements
- 2+ years of restaurant or retail management experience
- Assist with P&L management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
- Ensure all employees receive proper training and resources
- Champion KFC's culture and values by promoting equity, inclusion and belonging in the restaurant
- Lead efforts in individual and team recognition, collaboration and motivation
- Identify and recruit exceptional talent, supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Adhere to corporate policies, procedures and occupational health and food safety standards
Job Qualifications
- 2+ years of restaurant or retail management experience
- Proficiency in profit and loss management tasks including cash control, inventory maintenance, labor management and financial report review
- Strong leadership skills with experience in training, coaching and employee development
- Excellent communication skills for performance appraisals, disciplinary action and motivation
- Knowledge of corporate policies, procedures and occupational health and food safety standards
- Ability to recruit and retain top talent, supporting a culture of equity, inclusion and belonging
- Demonstrated ability to handle employee relations and foster positive team dynamics
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the RGM's absence
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
- Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
- Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging
- Assist with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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