Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.38
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Vacation Time
Paid Time Off
Free Meals
medical benefits
401k Retirement Plan
career advancement
Professional Development
Tuition Reimbursement
Scholarship Opportunities
Health and wellness programs
Perks discounts
KFC Foundation Programs including free college tuition
Savings Match Program
Hardship assistance program
Job Description
KFC, a globally recognized fast-food restaurant chain specializing in fried chicken, is renowned for its commitment to quality, customer satisfaction, and brand excellence. As a leading brand in the quick-service restaurant industry, KFC operates numerous locations worldwide, offering a dynamic and fast-paced working environment where team collaboration and outstanding service are paramount. The company values diversity, inclusion, and personal growth, making it an attractive employer for individuals looking to thrive in hospitality and restaurant management.
The role of Assistant Manager at KFC is pivotal to the restaurant’s operational success and team performance. In this position, you will work closely with the Restaurant General Manager (RGM) to maintain and uphold brand standards while inspiring and leading your team toward excellence. This role requires a hands-on leader who can effectively train, coach, and recognize team members to ensure they deliver an exceptional customer experience at every visit. The Assistant Manager is expected to lead by example, modeling the KFC Connect Success Routine which prioritizes customers and consistent satisfaction.
This dynamic role involves handling daily restaurant operations, particularly stepping in to make key decisions and maintain smooth functioning during the absence of the RGM. You will support various aspects of the business including employee relations, recruiting, training, and fostering an inclusive workplace culture that promotes equity and belonging. Operational responsibilities also include monitoring and managing profit and loss statements, cash control, security procedures, inventory, labor, and overall financial performance to optimize the restaurant’s results.
KFC offers a balanced and rewarding work schedule, typically requiring a 50-hour week with 40 hours paid at a regular rate and an additional 10 hours compensated at time-and-a-half. As an Assistant Manager, you’ll enjoy numerous employee benefits that support your well-being, career advancement, and financial security, including medical benefits from day one, a 401k plan with company matching, tuition reimbursement, paid time off, and more. The company also offers unique perks such as discounts on mortgages, vehicles, gym memberships, and exclusive access to KFC Foundation Programs including free college tuition and hardship assistance.
Overall, the Assistant Manager position at KFC is an exciting opportunity for individuals passionate about restaurant management, team leadership, and delivering exceptional customer service while advancing their career in a supportive and inclusive environment.
The role of Assistant Manager at KFC is pivotal to the restaurant’s operational success and team performance. In this position, you will work closely with the Restaurant General Manager (RGM) to maintain and uphold brand standards while inspiring and leading your team toward excellence. This role requires a hands-on leader who can effectively train, coach, and recognize team members to ensure they deliver an exceptional customer experience at every visit. The Assistant Manager is expected to lead by example, modeling the KFC Connect Success Routine which prioritizes customers and consistent satisfaction.
This dynamic role involves handling daily restaurant operations, particularly stepping in to make key decisions and maintain smooth functioning during the absence of the RGM. You will support various aspects of the business including employee relations, recruiting, training, and fostering an inclusive workplace culture that promotes equity and belonging. Operational responsibilities also include monitoring and managing profit and loss statements, cash control, security procedures, inventory, labor, and overall financial performance to optimize the restaurant’s results.
KFC offers a balanced and rewarding work schedule, typically requiring a 50-hour week with 40 hours paid at a regular rate and an additional 10 hours compensated at time-and-a-half. As an Assistant Manager, you’ll enjoy numerous employee benefits that support your well-being, career advancement, and financial security, including medical benefits from day one, a 401k plan with company matching, tuition reimbursement, paid time off, and more. The company also offers unique perks such as discounts on mortgages, vehicles, gym memberships, and exclusive access to KFC Foundation Programs including free college tuition and hardship assistance.
Overall, the Assistant Manager position at KFC is an exciting opportunity for individuals passionate about restaurant management, team leadership, and delivering exceptional customer service while advancing their career in a supportive and inclusive environment.
Job Requirements
- 2+ years of restaurant or retail management experience
- Assist with Profit & Loss management including cash control, security procedures, inventory maintenance, labor management and financial report review
- Ensure all employees receive proper training and resources
- Champion KFC's culture and values promoting equity, inclusion and belonging
- Lead efforts in individual and team recognition, collaboration and motivation
- Identify and recruit exceptional talent supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Adhere to corporate policies, procedures and Occupational Health and Food Safety standards
Job Qualifications
- 2+ years of restaurant or retail management experience
- Strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Proven ability to lead and develop teams to deliver exceptional customer experiences
- Understanding of profit and loss management and financial reporting
- Experience in recruitment and hiring processes
- Knowledge of corporate policies, procedures and Occupational Health and Food Safety standards
- Commitment to promoting equity, inclusion and belonging in the workplace
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the Restaurant General Manager's absence
- Collaborate with the RGM in assessing team performance and providing ongoing constructive and positive feedback
- Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
- Assist in sourcing, recruiting, interviewing, and hiring team members while driving a culture of equity, inclusion and belonging
- Assist with Profit & Loss management including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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