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Assistant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

This job opening is for the role of Assistant Manager at a fast-paced restaurant environment committed to delivering exceptional dining experiences. The establishment strives to maintain high standards in food quality, customer satisfaction, and operational efficiency. By focusing on these core areas, the restaurant aims to create a welcoming atmosphere for customers and ensure the highest levels of service and safety. As a well-established restaurant, it values team cohesion, continuous staff development, and the consistent execution of policies and procedures that promote business growth and profitability.

The Assistant Manager will play a crucial role in the daily operations of the restaurant, acting as a key leader who supports both the staff and management needs. This position is responsible for overseeing the shift managers and team members, ensuring that all shifts run smoothly and that customer service meets strict quality standards. The individual in this role manages employee development, addressing performance issues while fostering a positive work environment that motivates team members to perform at their best.

Leadership and communication skills are vital for the Assistant Manager, who will be expected to handle escalated customer concerns with professionalism and care, ensuring that every customer leaves satisfied. This position also involves managing inventory, labor, and finances to optimize profits and minimize costs. Maintaining food safety standards and creating a secure environment for employees and patrons alike is another essential responsibility. The Assistant Manager supports the growth of sales by implementing strategic business practices and ensuring operational compliance across multiple areas of the restaurant.

Job Requirements

  • High school diploma or GED
  • 2-4 years supervisory experience in a fast food, quick service restaurant, food service or retail environment, including profit and loss responsibility
  • basic personal computer literacy
  • must pass background check criteria and drug test
  • must have reliable transportation
  • able to tolerate standing, walking, lifting up to 50 lbs

Job Qualifications

  • High school diploma or GED
  • 2-4 years supervisory experience in a fast food, quick service restaurant, food service or retail environment, including profit and loss responsibility
  • basic personal computer literacy

Job Duties

  • Shift management - ensure that shift managers and team members complete their tasks
  • involved in scheduling shifts and deployment of team
  • customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations
  • employee management - supervise employees, develop employees and train new hires
  • ensure employees consistently provide excellent service
  • address performance issues
  • food safety - ensure the restaurant is a safe place for employees and customers to work and visit
  • create a strong food safety environment
  • inventory management - manage inventory and monitor the effective execution of company policies
  • financial accountability - optimize profit and control costs

Job Criteria

Experience

Mid Level (3-7 years)


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