Assistant Manager

Longmont, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $25.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Professional development opportunities

flexible scheduling

Retirement Plan

Job Description

Urban Air Adventure Parks is a leader in the location-based entertainment industry, specializing in indoor adventure parks. Headquartered in Dallas, Texas, Urban Air pioneered the indoor adventure park concept and has grown to become the largest adventure park operator worldwide. The company is dedicated to providing families and children with fun, safe, and memorable entertainment experiences that encourage kids to aim higher and achieve beyond their expectations. With a wide range of attractions including trampolines, climbing walls, obstacle courses, and more, Urban Air Adventure Parks offer thrilling experiences for guests of all ages while maintaining a strong focus on safety and exceptional customer service.\n\nThe role of Assistant Manager at Urban Air Westminster is integral to upholding the company’s mission and operational standards. This leadership position emphasizes motivating the team, instilling accountability, and driving business success while maintaining Urban Air's Culture of Activating Awesome. The Assistant Manager will provide overall leadership, supervision, and strategic direction to positively impact business results. Responsibilities include cultivating a team environment focused on exceptional customer service, leading hiring and staff retention efforts, coaching and disciplining employees, and ensuring staff training programs are effectively executed. Additionally, the Assistant Manager will be responsible for creating weekly schedules that align staffing levels with business needs and customer expectations.\n\nThis role requires a hands-on leader who influences staff motivation and leverages individual strengths to maximize productivity and customer satisfaction. The Assistant Manager also plays a key role in staff development, selecting and mentoring team members with leadership potential, and supporting ongoing employee recognition and incentive programs. Operational oversight includes managing inventory and costs, overseeing entertainment, food and beverage services, attractions, property inspections, and maintaining a safe and secure environment for guests and employees. The Assistant Manager is tasked with continuous operational improvement by strictly adhering to Urban Air’s standards and philosophies. This position demands flexibility to work various shifts, including weekends, evenings, and holidays, reflecting the dynamic nature of the entertainment industry. Urban Air Westminster prides itself on being an equal opportunity employer, fostering a workplace where diversity and professionalism are upheld. Candidates seeking this role will find an engaging environment that encourages adaptability, enthusiasm, and leadership growth within a popular and expanding entertainment brand.

Job Requirements

Work days, nights, and/or weekends as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Read and write handwritten notes
Lift and carry up to 30 pounds
Must have regular and predictable attendance

Job Qualifications

Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand ambassador and culture champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned