Assistant Manager

Helena, MT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $22.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

Burger King is a globally recognized fast-food restaurant chain renowned for its commitment to quality, service, and community values. Established with the mission to offer high-quality, great-tasting food and a uniquely satisfying experience, Burger King operates thousands of restaurants worldwide. The company emphasizes leadership, teamwork, and a strong work ethic as pillars to deliver excellent customer satisfaction while fostering a positive environment for both customers and employees. As part of the fast-paced hospitality industry, Burger King continues to innovate and adapt its operations to meet evolving customer expectations and market demands. The company embraces diversity, operational excellence, and continuous learning to maintain its status as a leading global brand in the quick-service restaurant sector.

The role of Assistant Manager at Burger King is pivotal to ensuring the smooth and efficient daily operation of a single restaurant under the guidance of the Restaurant Manager and Senior Assistant Manager. This position demands a high level of responsibility in managing financial controls, operational procedures, employee development, compliance, and customer satisfaction. The Assistant Manager acts as a key leader who motivates the crew, supervises shifts, and maintains the restaurant standards aligned with the company’s mission and values. The role requires an individual who can work flexible hours—including long and irregular shifts—to support the restaurant in meeting its goals related to increased sales, profitability, and employee retention. The Assistant Manager plays a critical role in training and developing employees, resolving operational challenges, and ensuring a welcoming environment for every guest. They also assume full accountability for the restaurant operations during the absence of senior management. This leadership position requires a blend of operational expertise, problem-solving skills, interpersonal communication, and the drive to meet and exceed performance targets. The successful candidate will be resourceful, patient, and able to influence both customers and crew positively, championing the brand promise through exemplary leadership and hands-on engagement in all areas of restaurant operations.

Job Requirements

High school diploma or equivalent
some college preferred
minimum one year of leadership experience preferably in restaurant or retail/hospitality industry
proficiency in English language including speech clarity, reading, and comprehension
proficient math skills
completion or willingness to complete required internal certifications including Guest Service Expert, Basic Management Training, Serve Safe Essentials, Anti-Harassment Training, and HR Legal Compliance Training within 60 days from start date

Job Qualifications

High school diploma or equivalent
demonstrated leadership skills with at least one year of excellent performance in a Burger King restaurant or similar setting
proficiency in English for clear speech, reading, and verbal comprehension
proficient math skills
completion or willingness to complete internal certifications such as Guest Service Expert, Basic Management Training, and Serve Safe Essentials
completion or willingness to complete Anti-Harassment Training and HR Legal Compliance Training within 60 days of employment

Job Duties

Leads operations excellence by directing efficient and accurate product preparation and sale for prompt customer delivery within speed of service guidelines
sets an example for crew by working hard to ensure swift and smooth production
identifies and resolves bottlenecks in food preparation and delivery
resolves restaurant equipment problems by involving the right people
demonstrates patience and positivity while delegating tasks and providing production instructions
motivates and directs crew and shift supervisors to exceed customer expectations in food, service, and cleanliness
handles customer feedback and complaints in a timely and professional manner
supervises and trains crew on stations, products, processes, and policies
assists with recruiting, selecting, and retaining effective crew members
creates crew schedules and manages labor according to customer traffic and labor models
assists in managing inventory, cash control, and security procedures
maintains compliance with government regulations, company policies, food safety, and restaurant standards
enforces cleanliness and sanitation standards
acts on safety, sanitation, and security violations with appropriate short-term damage control
promotes a safe and secure environment for customers and crew
coordinates with management to ensure adherence to company mission, policies, and operational standards