Assistant Manager

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive pay

bonus eligible

Paid Time Off

free meal each shift

medical benefits from day 1

career advancement

Professional Development

Scholarship Opportunities

Job Description

KFC is a globally recognized restaurant chain known for its world-famous fried chicken and commitment to quality, consistency, and customer satisfaction. Established as a leader in the quick-service restaurant industry, KFC prides itself on delivering exceptional dining experiences through its dedicated team members and strong operational standards. With a vast presence worldwide, KFC continues to expand and innovate while maintaining its core values centered around brand integrity, culture, and excellence in service. Working at KFC means joining a vibrant, fast-paced environment where teamwork, leadership, and customer focus are paramount. The company is dedicated to fostering an inclusive work culture that promotes equity and personal growth for all employees, making it an ideal workplace for those passionate about hospitality and career development.

As an Assistant Manager at KFC, you will play a crucial role in the success of the restaurant by supporting the Restaurant General Manager and ensuring that brand standards are upheld across all aspects of operations. This leadership position involves mentoring and inspiring your team daily to provide remarkable customer experiences and maintaining operational excellence. You'll lead by example, providing training, coaching, and recognition to team members to help them reach their full potential. The role requires you to take charge in the absence of the General Manager by making important decisions and steering the team towards achieving both operational efficiency and customer satisfaction.

This dynamic position requires a balance of hands-on leadership and strategic operational skills. You'll be actively involved in day-to-day restaurant management, including ensuring high food safety standards, managing labor and inventory, and overseeing financial performance through profit and loss management. The work schedule comprises a 50-hour week, which includes 40 hours at regular pay and 10 hours at time and a half, offering a rewarding compensation structure that recognizes the extra effort and commitment required in this role.

Furthermore, this opportunity allows you to develop critical managerial competencies while contributing to a positive work environment that values collaboration, employee recognition, and ongoing professional development. KFC prioritizes the health and safety of its team and guests, requiring strict adherence to corporate policies and food safety protocols. The Assistant Manager position is ideal for someone who thrives in a fast-paced, customer-oriented setting and is dedicated to leading a team towards high performance while embracing challenges and growth opportunities.

Job Requirements

2+ years of restaurant or retail management experience
Ability to assist with profit and loss management including cash control and security procedures
Experience maintaining inventory and managing labor
Capability to provide training and resources to employees
Strong communication skills
Commitment to equity, inclusion, and belonging
Ability to conduct performance appraisals and disciplinary actions
Knowledge of corporate policies and health and safety standards

Job Qualifications

2+ years of restaurant or retail management experience
Strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating employees
Experience in recruiting and hiring talent
Knowledge of cash control and security procedures
Ability to maintain inventory and manage labor
Familiarity with profit and loss management
Ability to train employees and provide resources
Commitment to promoting equity, inclusion, and belonging
Adherence to corporate policies and occupational health and food safety standards

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
Oversee team members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the Restaurant General Manager's absence
Collaborate with the Restaurant General Manager in assessing team performance and providing constructive feedback
Address employee relations issues and determine resolutions or escalate when necessary
Assist in sourcing, recruiting, interviewing, and hiring team members
Drive a culture of equity, inclusion, and belonging
Assist with profit and loss management including cash control, security procedures, inventory maintenance, and labor management
Review financial reports and take appropriate actions to optimize performance
Support facility maintenance and ensure health and safety standards are consistently followed