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Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.50 - $24.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and development programs
performance bonuses

Job Description

Our client is a well-established player in the quick-service restaurant (QSR) industry, dedicated to providing high-quality dining experiences while ensuring operational excellence. The company prides itself on maintaining a welcoming environment where customer satisfaction and employee development are equally prioritized. With a robust framework focused on compliance, safety, and fiscal management, this restaurant brand has become a trusted name in the communities it serves. The team culture promotes leadership, teamwork, and a commitment to excellence, making it a rewarding place for career-oriented individuals eager to grow in the hospitality sector.

The Assistant Manager role is pivotal in supporting the overall management and success of the restaurant. This position involves overseeing daily restaurant operations and ensuring adherence to company guest service standards, regulatory compliance, and safety policies. The assistant manager plays a critical role in coaching and developing the restaurant team, promoting a positive and motivating work environment, and achieving financial objectives. This role has direct impact on customer satisfaction rates, staff performance, and operational efficiency. Moreover, the Assistant Manager works closely with the Restaurant General Manager and District Manager to implement corporate strategies, drive employee engagement, and uphold company values.

Candidates for this role should expect to manage responsibilities spanning from recruiting and training talented team members to conducting performance reviews and addressing employee relations issues. Financial management duties include labor cost control, inventory auditing, cash handling, and bank deposits, ensuring company assets are protected with integrity. Additionally, the assistant manager is responsible for maintaining compliance with safety and sanitation regulations, food safety standards, and operational procedures, contributing to the restaurant's long-term success and reputation.

This position requires a committed individual who can take ownership of tasks, work collaboratively with various teams and vendors, and maintain strong customer relationships that foster loyalty and positive brand image. The Assistant Manager will lead by example, demonstrating core behaviors that encourage excellence, and will be expected to make data-driven decisions through analytical skills in managing reports and inventory. The role is a fantastic opportunity for those with previous restaurant management experience or those aiming to advance in restaurant leadership within a dynamic, fast-paced environment.

Job Requirements

  • High school diploma or equivalent
  • one year restaurant management experience
  • food safety certification as required
  • reliable transportation
  • valid driver’s license and insurance for driving positions
  • acceptable driving record for significant business driving positions
  • ability to handle multiple tasks and operate under minimal supervision
  • strong organizational skills
  • excellent attention to detail
  • self-motivated and able to work independently
  • team player with an optimistic approach
  • effective at managing employee performance and motivation
  • strong analytical ability

Job Qualifications

  • High school diploma or equivalent
  • one year restaurant management experience preferably in quick-service restaurants
  • food safety certification according to state or local requirements
  • advanced studies in business or restaurant management helpful
  • strong leadership and communication skills
  • ability to analyze reports and inventory
  • effective problem-solving and conflict resolution skills
  • ability to maintain positive employee and customer relationships

Job Duties

  • Assist in recruitment of shift managers and hourly staff
  • implement employee orientation programs
  • facilitate training and development plans
  • build and maintain positive work environment
  • conduct performance reviews
  • provide feedback and recognition
  • address employee relations using constructive disciplinary measures
  • ensure communication and problem resolution
  • ensure restaurant meets guest service standards
  • lead by example to achieve 100 percent guest satisfaction
  • resolve guest complaints using company processes
  • track and manage financial controllables including labor, food, supplies, audits, and cash management
  • maintain and protect company assets
  • ensure compliance with training, opening, closing, safety, and security procedures
  • maintain cleanliness and preventive maintenance programs
  • ensure compliance with health, safety, and sanitation regulations
  • communicate operational variances and employee issues to management
  • monitor deletions and overrides
  • complete employee and restaurant paperwork timely
  • comply with all company policies
  • implement and execute marketing programs
  • recognize business generators and plan shifts accordingly

Job Criteria

Experience

Mid Level (3-7 years)


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