Assistant Manager

Urban Air Adventure Parks is the leading indoor adventure park and a pioneer in location-based entertainment. Headquartered in Dallas, Texas, Urban Air has revolutionized family entertainment by offering an innovative experience that combines physical activities, thrilling attractions, and engaging environments for families and kids. As the largest adventure park operator worldwide, Urban Air is dedicated to creating safe and exciting spaces that encourage children to push their limits, have fun, and develop confidence by achieving new skills and challenges. The company fosters a culture of inclusivity, positivity, and enthusiasm, aiming to create memorable experiences for guests of all ages and backgrounds. Urban Air’s commitment to exceptional customer service and operational excellence has driven its growth and reputation as an industry leader in family entertainment centers, theme parks, and indoor activity venues.

The role of Assistant Manager at Urban Air Adventure Parks is a critical leadership position responsible for motivating and guiding a dedicated team to deliver outstanding guest experiences while upholding the company’s Culture of Activating Awesome. This position involves overall supervision and leadership of daily operations, including strategic initiatives and maintaining high operating standards that positively impact business results. The Assistant Manager plays an essential role in cultivating a team-oriented environment where customer service excellence is paramount, ensuring all employees perform consistently at a high level.

This role requires an individual with a blend of leadership, operational expertise, and a passion for the hospitality and entertainment industry. The Assistant Manager will assist in hiring, training, and retention efforts while actively coaching and disciplining staff as needed. Developing weekly schedules to ensure appropriate staffing coverage and efficient operation is a key responsibility, as is leading and inspiring team members through effective motivation and leveraging individual strengths. The role also involves inventory management, controlling expenses, and overseeing all aspects of the facility’s operation, including entertainment, food and beverage services, attractions, and property inspections. Maintaining a safe, clean, and secure environment for guests and staff is of utmost importance.

Additional responsibilities include executing employee recognition and incentive programs to promote engagement and morale, as well as continuously improving operational execution by adhering to Urban Air’s standards and philosophies. The Assistant Manager must exhibit professionalism, energy, and self-motivation while demonstrating excellent communication and interpersonal skills. The ability to adapt quickly to changes, exercise good judgment, and foster a diverse and inclusive workplace culture is vital to success in this role. Candidates must be willing to work flexible hours, including evenings, weekends, and holidays, to meet the dynamic needs of the business.

Urban Air Adventure Parks offers an opportunity for those who thrive in a fast-paced, hospitality-driven environment to grow within the company and help enhance the guest experience through leadership and teamwork. The Assistant Manager position is an excellent opportunity for individuals passionate about family entertainment and hospitality who want to contribute to a growing company with a supportive culture and a clear mission to inspire kids and families.