Assistant Manager

This Assistant Manager position is offered by a well-established drive-in restaurant known for delivering excellent guest experiences through quality service and operational efficiency. The hiring establishment prides itself on maintaining high standards of food safety, customer satisfaction, and employee development within a fast-paced restaurant environment. The company recognizes the importance of leadership at every level and seeks committed individuals who can contribute to the team’s success. As a drive-in restaurant, the company focuses on providing prompt and friendly service while upholding health and safety compliance under various regional laws and regulations. The work environment involves hands-on operations, including food preparation, inventory management, and guest interaction, making this role essential to maintaining smooth business operations.

The Assistant Manager assists with leading and managing the drive-in’s operations and employees during assigned shifts, reporting directly to the General Manager or Operating Partner. This nonexempt position is primarily responsible for overseeing staff during the shift, ensuring optimal guest experience, and maintaining control over operational elements such as food quality, labor, and inventory. The Assistant Manager will train, lead, and coach employees, manage staffing levels, and perform opening or closing duties as needed.

This role demands strong problem-solving skills, leadership abilities, and a customer-focused approach. The Assistant Manager will also handle guest and employee issues or concerns, escalating them properly when necessary. Cost control and operational efficiency are key areas of responsibility, requiring the Assistant Manager to monitor food, labor, paper, and inventory usage closely. In addition, the Assistant Manager ensures compliance with all company policies, procedures, and applicable federal, state, and local laws.

The position requires versatility, as the Assistant Manager may be called upon to perform all station duties, including fountain and frozen, front and back swamp, dresser, grill, switchboard, expeditor, food prep, and drive-thru operations if applicable. Regular cleaning and sanitation tasks are part of the routine to maintain a safe and hygienic environment. This position demands regular attendance and the ability to work a minimum of 30 hours per week, including irregular hours, nights, weekends, and holidays.

Ideal candidates possess at least six months of restaurant management experience or one year of retail management experience, including experience running a restaurant shift without supervision. General knowledge of restaurant or retail operations and relevant labor, employment, health, and safety laws is required. Strong communication skills, basic computer literacy, and abilities in problem-solving, multitasking, decision-making, time management, leadership, and conflict resolution are essential for success in this role.

The Assistant Manager role is physically engaging, involving continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment. Exposure to heat, hot liquid shortening, freezer conditions, and variable weather is common. Candidates must be prepared to handle these physical demands to maintain operational standards and contribute to an excellent working environment and guest experience.