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Assistant Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $19.00 - $27.75
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Work Schedule

Flexible
Day Shifts
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Benefits

Competitive wages
Profit sharing
meal discounts
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid vacation
development opportunities
Flexible work schedules
short term disability
long term disability
Life insurance
Paid sick leave

Job Description

Flynn Group is a leading franchisor in the restaurant industry, renowned for its exceptional management of iconic brands. Since entering the Panera Bread system in 2015 through the acquisition of 47 cafes, Flynn Group has rapidly expanded and now stands as the second largest Panera franchisee in the world. This impressive growth has been fueled by consistent development of new stores and strategic acquisitions of other franchise operators, solidifying Flynn Group's presence in the fast-casual dining sector. The Flynn family of brands, founded in 1999 by Greg Flynn, encompasses a diverse portfolio including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. Their mission centers on becoming the premier operator within each brand by living their core values: Care Genuinely for People, Play like a Champion, and Win as One.

Flynn Panera operates under a decentralized business model, empowering local Market Leaders who oversee various Area Directors and General Managers ensuring that each cafe aligns with the company’s strategic vision and operational excellence. This hierarchical leadership fosters a culture of autonomy, strategic planning, and hands-on management, promoting a work environment where team members are inspired and supported to deliver superior customer experiences.

The Manager role at Flynn Panera offers an exciting opportunity within one of the fastest-growing fast-casual cafe concepts. Panera Bread cafes are known for their upscale and friendly atmosphere, featuring artisan breads, baked pastries, made-to-order soups, salads, sandwiches, and specialty espresso beverages. Importantly, these cafes maintain a grease and alcohol-free environment with no fryers or late-night hours, making them a unique and healthy workplace choice.

As a Manager, you will supervise teams of up to 75 employees, leading them to deliver high-quality service and uphold Panera’s rigorous standards for cleanliness, food safety, and customer satisfaction. You will embody leadership qualities by coaching, inspiring, and mentoring staff to foster a productive and enjoyable workplace culture. This role demands a passion for hospitality, attention to detail, and excellent interpersonal skills, contributing to the continued success and profitability of the cafes.

Your responsibilities will include managing all aspects of business operations such as staffing, scheduling, ordering, labor cost control, marketing, facility management, bakery operations, and catering services. You will be directly involved in sales planning and profitability strategies and serve as the critical link between associates and upper management. Emphasis is placed on staff development, professional coaching, and maintaining a welcoming and warm environment for guests.

Flynn Panera values leaders who demonstrate a "Run it Like you Own It Mentality," taking full accountability for operational success and customer engagement. Preferred candidates have a solid background in hospitality or restaurant management, ideally supplemented by food safety certifications or related education. The work environment promotes personal growth and professional development, supported by competitive wages, profit sharing, comprehensive health benefits, and flexible scheduling.

In summary, joining Flynn Panera as a Manager means becoming part of a dynamic, growing company dedicated to operational excellence and outstanding customer experiences. It is a role where leadership skills are cultivated, innovation is encouraged, and every day brings new opportunities to contribute to one of the most respected brands in the fast-casual dining industry.

Job Requirements

  • High school diploma or equivalent
  • Minimum of 2-3 years of experience in hospitality or restaurant management
  • Food safety and sanitation knowledge
  • Ability to stand for extended periods and perform physical tasks including lifting up to 50 pounds
  • Effective communication skills including reading and writing
  • Ability to work morning shifts
  • Must demonstrate a run it like you own it mentality
  • Availability to work flexible hours including weekends

Job Qualifications

  • At least 2-3 years of hospitality management experience
  • Degree or equivalent experience in hospitality or hotel/restaurant management preferred
  • Food management certifications a plus
  • Proven leadership ability with strong interpersonal skills
  • Experience in budgeting and cost control
  • Ability to coach and mentor teams effectively
  • Strong problem-solving and organizational skills
  • Excellent customer service orientation
  • Demonstrated capability to manage multiple priorities in a fast-paced environment

Job Duties

  • Taking responsibility for the overall business performance of the restaurant including ordering scheduling labor management marketing facilities management bakery operations and catering
  • Analyzing and planning restaurant sales levels and profitability
  • Creating and executing plans for sustained profitability
  • Serving as the primary conduit of information between associates and the management team
  • Retaining and developing team members and managers
  • Managing a budget and controlling costs
  • Coordinating the entire operation of the restaurant during scheduled shifts
  • Greeting customers and conducting table visits to ensure customer satisfaction
  • Inspiring associates to have fun and be their authentic selves while generating high productivity
  • Coaching and mentoring associates through one-on-ones performance documentation and performance reviews
  • Anticipating problems and taking action to prevent them
  • Serving as the primary resource for resolving associate questions
  • Ensuring associates are properly trained and fully competent in all aspects of food service and customer support
  • Recruiting and training staff to meet staffing par levels
  • Ensuring objectives are achieved while operating within all company guidelines cultural values and ethical business practices
  • Exhibiting a professional image and promoting company values and beliefs

Job Criteria

Experience

Mid Level (3-7 years)


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