Assistant Manager

Urban Air Adventure Parks is the premier indoor adventure park and a market leader in location-based entertainment. Headquartered in Dallas, Texas, Urban Air pioneered the indoor adventure park concept and has grown to become the largest indoor adventure park operator globally. The company is dedicated to creating unique, thrilling, and memorable experiences for families and children, encouraging kids to have fun while pushing themselves to achieve goals they might have thought were beyond their reach. With a mission centered on fun, safety, and adventure, Urban Air offers a wide array of attractions including trampolines, climbing walls, obstacle courses, and more, making it an exciting destination for guests of all ages.

Urban Air Merrillville is committed to maintaining an inclusive, respectful, and energetic work environment that values diversity and fosters professional growth. As an equal opportunity employer, the organization emphasizes a strong culture of positivity, teamwork, and accountability, cultivating a workplace where staff are motivated to perform at their best and support each other to ensure outstanding guest experiences.

The Assistant Manager position at Urban Air Merrillville is a dynamic leadership role designed for an individual who excels in motivating teams, driving operational success, and upholding the brand’s culture of excellence known as Activating Awesome. This role involves providing overall leadership, supervision, and direction related to strategic initiatives and operational standards that directly impact the business’s results. The Assistant Manager will play a crucial part in cultivating a team environment that prioritizes exceptional customer service, driving high performance among staff, and ensuring the execution of policies and procedures aligned with Urban Air’s standards.

Key aspects of this role include staff hiring and retention, coaching and discipline, training program implementation, and scheduling to optimize coverage and customer satisfaction. The Assistant Manager also leads by example, influencing staff through positive motivation and leveraging individual strengths to maximize both productivity and guest enjoyment. Responsibility for operational areas extends to entertainment, food and beverage services, attractions maintenance, and property inspections, always ensuring that safety, cleanliness, and security are priorities.

This role demands strong organizational skills and attention to detail, with the Assistant Manager continuously seeking ways to improve operational execution and uphold the high standards that guests expect at Urban Air. Responsibilities also include managing inventory, controlling expenses, and overseeing employee recognition programs to foster a positive work atmosphere and culture of achievement.

Ideal candidates will bring hospitality experience from sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, along with supervisory or management experience. The ability to pass a thorough background check and, preferably, possess CPR/First Aid certification, is essential. Candidates must demonstrate professionalism, energy, self-motivation, and the capacity to motivate others with a positive attitude. Strong computer skills, including proficiency in Microsoft Office, effective communication abilities, adaptability, and a commitment to diversity and inclusion are critical attributes for success.

In addition to the fulfillment of daily operational responsibilities, the Assistant Manager must be flexible and willing to work weekends, evenings, and holidays as required. This role requires physical stamina to stand for long periods, operate in a noisy and fast-paced environment, and perform tasks such as lifting and carrying up to 30 pounds. The Assistant Manager at Urban Air Merrillville stands as a vital leader who embodies the company's values and drives the team toward achieving outstanding guest experiences while fostering a safe, enjoyable, and productive workplace.