Assistant Manager

Omaha, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $24.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

performance bonuses

Meal Allowances

Job Description

Schlotzsky's is a well-established restaurant chain known for its signature sandwiches, fresh ingredients, and a friendly dining experience. With a strong presence in the casual dining sector, Schlotzsky's combines traditional recipes with a modern approach to food service, catering to a diverse customer base. As a corporate-owned location, the restaurant prides itself on upholding brand standards and delivering exceptional guest service while ensuring operational excellence. The company emphasizes teamwork, employee development, and community involvement, making it a desirable workplace for professionals seeking to grow their careers in food service management. Schlotzsky's corporate culture promotes integrity, quality, and continuous improvement in all aspects of restaurant operations.

The Assistant Manager position at Schlotzsky's is a pivotal role that supports the General Manager in overseeing daily restaurant activities. This role is responsible for managing shifts to ensure smooth operations, maintaining high standards of guest service, and achieving financial targets set by the company. The Assistant Manager plays an essential role in both the financial management and people development aspects of the restaurant. Key responsibilities include assisting with budget monitoring, inventory control, cash handling procedures, and labor cost management. Strong leadership skills are necessary as the role involves directing team leaders and staff, participating in hiring processes, training new employees, and ensuring adherence to company policies. The Assistant Manager also helps to maintain operational procedures related to food quality, cleanliness, safety, and marketing activities.

In this role, the Assistant Manager will engage regularly with guests, addressing and resolving concerns promptly to enhance customer satisfaction. The job requires a combination of physical endurance and multitasking abilities, including standing or walking during shifts, managing physical tasks such as lifting and bending, and using computer systems for reporting and payroll duties. A valid driver’s license and reliable transportation are necessary for errands and other assignments. The position demands integrity, professionalism, and a proactive approach to managing restaurant facilities, equipment maintenance, and safety standards. Through consistent leadership and operational oversight, the Assistant Manager contributes to maintaining the restaurant in like-new condition, supporting brand reputation, and delivering an excellent dining experience to customers at the Schlotzsky's corporate location.

Job Requirements

High school diploma or equivalent
Prior restaurant supervisory or management experience
Ability to lead and manage teams effectively
Knowledge of financial management and inventory control
Proficient in cash handling and security procedures
Strong communication and interpersonal skills
Ability to train, orient, and develop employees
Ability to maintain cleanliness and sanitation standards
Physical ability to stand, walk, bend, lift up to 50 pounds
Valid driver’s license and reliable transportation
Willingness to work 9-10 hour shifts and perform additional duties as needed

Job Qualifications

High school diploma or equivalent
Previous experience in restaurant management or supervisory roles
Strong leadership and communication skills
Ability to manage financial aspects like budgeting and inventory control
Proficient with reporting systems and payroll submissions
Knowledge of food safety and sanitation standards
Ability to train and develop staff
Strong problem-solving and guest service skills
Ability to perform physical job requirements
Valid driver’s license with acceptable driving record

Job Duties

Assist the General Manager with communicating weekly and period financial variances from budgets
Communicate financial goals to employees and provide direction to achieve those goals
Execute proper security and cash handling and control procedures and hold cashiers accountable
Assist the General Manager with performing daily, weekly, and end-of-period inventories
Assist the General Manager with placing timely food, produce, paper, and supply orders
Maintain labor, food, and supplies costs within budget
Utilize and maintain all reporting and tracking systems for financial results
Provide clear direction and leadership to team leaders and employees
Serve as a role model by maintaining professionalism
Promote an open door policy and be accessible to all employees
Interview hourly employee candidates and make hiring recommendations
Assist with new hire orientation and training
Submit new hire paperwork, change forms, termination notifications, and payroll spreadsheets timely
Counsel and document employee performance, attendance, or behavioral issues
Assist with maintaining proper staffing levels
Assist with performance appraisals, counseling, and terminations
Ensure all restaurant cleanliness standards are met
Complete QSC checklists during shifts
Hold employees accountable to uniform and grooming standards
Ensure adherence to recipe and food quality standards
Monitor sanitation procedures and health inspection compliance
Monitor speed of service standards
Assist with quarterly full QSC audits
Manage guest interactions and resolve guest issues professionally
Assist with maintaining restaurant condition
Assist with equipment maintenance and repairs
Ensure adherence to safety and security measures
Execute national and company marketing events
Assist with local store marketing plans
Promote suggestive selling and positive guest interaction
Perform job responsibilities involving standing, walking, bending, lifting, and keyboard use
Perform duties of any employee as needed
Maintain acceptable driving record for errands and deposits
Perform additional duties as assigned