Assistant Manager

Bridgeport, CT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $24.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Worker's Compensation

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality menu items and a commitment to delivering exceptional customer service. As one of the leading quick-service restaurants, Wendy's focuses on creating a welcoming environment where customers can enjoy great food and friendly service. With an emphasis on operational excellence, employee development, and customer satisfaction, Wendy's strives to maintain its reputation as a top destination for fast, delicious meals. The company's culture is built on teamwork, continuous improvement, and a passion for delighting every customer that walks through its doors. Wendy's continuously innovates both its menu and service delivery to meet the evolving needs of guests while ensuring a clean, safe, and efficient dining experience.

The Restaurant Assistant Manager (AM) role at Wendy's is a pivotal leadership position designed to support and enhance the restaurant's service culture aimed at delighting every customer and driving sales. The AM is crucial in supporting daily restaurant operations by providing effective training, coaching, and leadership to team members and management staff. This role involves ensuring that every shift is prepared to deliver superior customer service and meet all operational goals related to quality, service, cleanliness, and food safety. The Assistant Manager is responsible for reinforcing food safety procedures, coaching team trainers and crew members, and supporting continuous improvements across all operational areas. Additionally, the AM collaborates closely with other restaurant managers to maximize scheduling efficiencies, sales growth, and overall profitability.

In this role, the Assistant Manager leads the implementation of Wendy's service standards and customer engagement initiatives, including driving average ticket growth through friendly service, courtesy, product quality, and cleanliness. The AM plays a key role in conducting effective team huddles to communicate priorities and ensure alignment with customer expectations. They also analyze customer feedback to identify service opportunities, take corrective actions when necessary, and maintain compliance with company policies and health regulations. The position requires strong decision-making authority to approve schedule changes, resolve customer complaints, and monitor service quality.

The Assistant Manager is expected to develop leadership skills among managers and crew, maintain high employee retention, and foster a positive work environment. They participate in local and corporate marketing efforts to attract and retain customers and ensure the restaurant adheres to all operational standards. Candidates for this position should have a high school diploma or GED (preferred), at least one year of supervisory experience, and possess ServSafe certification. The role demands flexibility to work various shifts, a strong customer service orientation, and the ability to handle multi-tasking in a fast-paced environment. Reliable transportation and the ability to travel between restaurant locations are also essential.

Overall, the Restaurant Assistant Manager role at Wendy's offers an opportunity to join a dynamic, customer-focused team and contribute to the success and growth of a globally respected brand while advancing leadership and operational skills in the fast-food industry.

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy’s systems including WeLearn and HMS
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion when expediting or resolving customer issues
Ability to work flexible 50-hour work week
Ability to be available to work all day parts and days of the week
Must have reliable transportation and ability to travel as needed
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
At least 1 year of full-time equivalent supervisory experience required
At least 1 year of full-time equivalent restaurant, retail, or customer service focused experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to train others in Wendy’s systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice
Ability to work in a team environment
Strong customer orientation focus
Attention to detail and accuracy
Professionalism and discretion when resolving customer issues
Ability to work a flexible 50-hour work week
Reliable transportation and ability to travel as needed

Job Duties

Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions with support from General or District Manager
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings
Supervise crew members and Team Trainers to maximize retention
Create a service culture to “Delight Every Customer” by leading, modeling and coaching exemplary customer service behaviors
Train all employees to focus on exceeding customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service, sales incentives, initiatives and average ticket growth
Analyze results, coach consistent selling behaviors and create action plans to support sales growth and consistency in service
Maximize store sales goals versus annual operating plan including participation in marketing programs
Evaluate store performance and implement plans to resolve unfavorable trends and enhance sales
Manage assigned store requirements for new product rollouts and procedures
Ensure protection of Wendy’s brand and assets through compliance with Company policies and procedures
Project, create and execute effective labor scheduling and monitor labor variances daily
Maintain proper crew member scheduling to achieve/exceed customer service standards
Partner with managers to set Daily Operations Plan (DOP) and teach its execution
Analyze and resolve customer feedback and complaints, recommend corrective actions and ensure resolution
Drive marketing calendar execution including local marketing efforts
Ensure consistent and effective team huddles focused on customer expectations
Supervise, train, mentor and communicate with crew and management teams through various meetings and communications
Support and lead Cultural Onboarding and ongoing restaurant communications
Reinforce and follow up on policies to ensure a safe, efficient and professional environment
Ensure continual improvement of Quality, Service and Cleanliness standards
Use Customer Experience Playbook to diagnose and resolve service issues
Approve schedule changes, investigate and resolve customer complaints, monitor service quality, recommend corrective action as needed
Other duties as assigned