Assistant Manager

WingHouse Bar + Grill, established in 1994, is a renowned restaurant chain known for its great food and vibrant atmosphere. With 16 locations across Florida, WingHouse has built a strong reputation as a go-to destination for casual dining where guests can enjoy a combination of flavorful menu options and engaging social experiences. As a restaurant company dedicated to excellence, WingHouse is focused on expanding within its growing markets, offering exciting career opportunities for those who are passionate about the hospitality industry.

The company prides itself on its mission statement to 'Be Brilliant on the Basics,' emphasizing operational excellence, guest satisfaction, and employee empowerment. At WingHouse Bar + Grill, the back of the house team plays a crucial role in creating an outstanding guest experience through attention to detail in food preparation, safety, and cleanliness.

The position of Assistant Manager is integral to the continued success of each restaurant location. Assistant Managers are responsible for overseeing daily operations, ensuring that both front-of-house and back-of-house functions run smoothly and efficiently. This leadership role involves managing schedules, maintaining a clean and safe environment, upholding company policies, and delivering exceptional customer service.

An Assistant Manager at WingHouse must be capable of assessing maintenance needs for the building and equipment, managing exterior and interior appearance, and reviewing safety checklists regularly. They are accountable for labor management, including filling out Front of House schedules on time while meeting budget and operational goals using Workforce software. They take an active role in enforcing sanitation procedures and food handling standards to guarantee guest safety and satisfaction.

Employee motivation and satisfaction are also a significant focus, as Assistant Managers must coach, counsel, and energize both front-of-house and back-of-house staff. They are expected to lead with influence, providing clear guidance and maintaining the high standards that WingHouse is known for. This includes ensuring consistency in cleanliness, atmosphere, service quality, guest interaction, timing adherence, and plate presentation. Monitoring restaurant illumination, music levels, and overall ambiance are part of maintaining the brand’s signature environment.

The role requires strong administrative skills to complete daily, weekly, and monthly paperwork as outlined in the Assistant Manager Development Program Phase 1. Cash handling accountability and proficiency with the POS system are essential aspects of the job, as is the ability to conduct training, line checks, and daily operational procedures for opening, mid-shift, and closing. Maintaining clear communication through daily logs about shift notes, maintenance, and employee performance is critical to smooth operations.

Moreover, WingHouse mandates that Assistant Managers are ServSafe certified and possess food handling management credentials, ensuring compliance with health and safety regulations. This full-time role comes with benefits such as paid vacation, medical, vision, dental, and basic life insurance, available to employees and their families after 60 days of employment.