Assistant Manager

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $24.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

Flynn Group is a prominent and rapidly expanding franchise operator established in 1999 by Greg Flynn, starting with the acquisition of eight Applebee's restaurants. Over the past two decades, the Flynn Group has grown to become the largest Applebee's franchisee globally, operating more than 460 Applebee's locations across 24 states. This impressive growth is driven by a strategic blend of building new stores and acquiring additional franchises, reflecting a deep commitment to operational excellence and customer satisfaction. The Flynn Group's portfolio extends beyond Applebee's to include several other renowned brands such as Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness, showcasing its diverse reach in the restaurant and fitness industries. Recognized as the largest franchise operator worldwide, Flynn Group's mission centers on being the premier operator within each brand it manages, guided by core values that emphasize genuine care for people, teamwork, and a winning attitude.

The role of an Applebee's Assistant Manager within Flynn Group is a vital position dedicated to overseeing the daily operations of the restaurant. This role demands a dynamic leader who is passionate about delivering exceptional guest experiences and fostering a positive work environment for staff. The Assistant Manager is expected to engage actively in all facets of restaurant management, from ensuring timely and friendly service to handling customer complaints with professionalism. Leadership qualities are paramount, as this role involves motivating teams, solving problems efficiently, and maintaining calm under pressure. The position offers a challenging yet rewarding opportunity to work in a fast-paced environment where hard work is balanced with an enjoyable and supportive atmosphere. Assistant Managers are also instrumental in upholding the Flynn Applebee's Premier Card values, ensuring restaurant safety and sanitation, managing inventory, and supporting employee development through training and performance evaluations. The role requires flexibility to work various shifts, including weekends, and the physical stamina to perform demanding tasks such as lifting up to 50 pounds and standing for extended periods. With a focus on continuous growth, the Assistant Manager will utilize the Management Development Program to enhance leadership skills and contribute to the overall success of the restaurant and Flynn Group’s broader business objectives.

Job Requirements

At least 2-3 years restaurant management experience
ability to work various shifts including weekends
ability to stand and exert well-paced mobility for up to ten hours
ability to safely lift up to 50 pounds
ability to read and write to facilitate communication
finger and hand dexterity for using small tools and equipment

Job Qualifications

At least 2-3 years restaurant management experience
serve safe food and serve safe alcohol certifications are a plus

Job Duties

Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit
cultivates a culture in accordance with the Flynn Applebee's Premier Card of core values and beliefs
ensures the immediate response and correction of all verbal guest complaints to self and staff
ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards
maintains departmental inventory levels
ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks
effectively schedules employees to meet sales demands
maintains effective safety and security programs
promotes and leads restaurant organization, cleanliness and sanitation
performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs
promotes quality recruitment and referrals of potential team member and management candidates
promotes Flynn | Applebee's training procedures for new managers
helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems
participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations
assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development
monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action
assures compliance with company policies, practices and procedures
responsible for controlling cost in assigned department
compliance with local, state and federal laws, regulations and guidelines
drives bi-weekly/weekly food and liquor inventories at the AD/GM's request and is accountable for completion
responsible for preparing and submitting accurate daily paperwork
assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards
provides a role model for managers and employees
develops self on all store related technology
must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant, including cooking on the line, expo, seating guests, bartending
uses the Management Development Program for continuous growth of leadership skills and proficiencies