Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
performance bonuses
Training and development programs
Job Description
Our company is a dynamic and fast-paced restaurant known for its commitment to quality food, excellent customer service, and a welcoming atmosphere. We pride ourselves on maintaining high standards of cleanliness, efficient service, and employee development. As a prominent establishment in the restaurant industry, we focus on delivering an exceptional dining experience for our guests while fostering a positive and cooperative work environment for our employees. We specialize in managing high volume operations typical of Quick Service Restaurants (QSR), making use of advanced operational systems to ensure consistent quality and customer satisfaction. Our dedication to operational excellence and staff empowerment sets us apart in the competitive restaurant market.
We are currently seeking an Assistant Manager to support the General Manager in overseeing all facets of our restaurant's operations. This role is vital in implementing the business plan and ensuring all departments run smoothly during scheduled shifts. The Assistant Manager will be responsible for managing the restaurant’s daily activities, coordinating with various teams to uphold critical standards related to product quality, service delivery, cleanliness, sanitation, and speed. This position demands a proactive approach to problem-solving, especially when addressing customer complaints to quickly resolve issues and maintain customer satisfaction.
The Assistant Manager will also play a key role in operational control including inventory management, cash handling, and monitoring labor and product costs to maximize profitability. Leading and developing hourly employees is a major responsibility, involving hiring, training, scheduling, and ongoing performance management. The role requires excellent organizational skills, attention to detail, and the capacity to manage multiple tasks simultaneously in a fast-moving environment with fluctuating temperature conditions. Physical stamina is essential as this position demands standing for extended periods and lifting up to 50 pounds.
This is an excellent opportunity for candidates with one to three years of management experience in a high volume restaurant, with a preference for those familiar with QSR settings. Candidates must possess strong customer service and employee relations skills and be able to exercise good judgment when making operational decisions or escalating issues to the General Manager. The Assistant Manager position is integral to sustaining our restaurant’s reputation for excellence and ensuring a positive experience for both guests and team members. We invite motivated individuals who thrive in a collaborative environment to apply and contribute to our continued success.
We are currently seeking an Assistant Manager to support the General Manager in overseeing all facets of our restaurant's operations. This role is vital in implementing the business plan and ensuring all departments run smoothly during scheduled shifts. The Assistant Manager will be responsible for managing the restaurant’s daily activities, coordinating with various teams to uphold critical standards related to product quality, service delivery, cleanliness, sanitation, and speed. This position demands a proactive approach to problem-solving, especially when addressing customer complaints to quickly resolve issues and maintain customer satisfaction.
The Assistant Manager will also play a key role in operational control including inventory management, cash handling, and monitoring labor and product costs to maximize profitability. Leading and developing hourly employees is a major responsibility, involving hiring, training, scheduling, and ongoing performance management. The role requires excellent organizational skills, attention to detail, and the capacity to manage multiple tasks simultaneously in a fast-moving environment with fluctuating temperature conditions. Physical stamina is essential as this position demands standing for extended periods and lifting up to 50 pounds.
This is an excellent opportunity for candidates with one to three years of management experience in a high volume restaurant, with a preference for those familiar with QSR settings. Candidates must possess strong customer service and employee relations skills and be able to exercise good judgment when making operational decisions or escalating issues to the General Manager. The Assistant Manager position is integral to sustaining our restaurant’s reputation for excellence and ensuring a positive experience for both guests and team members. We invite motivated individuals who thrive in a collaborative environment to apply and contribute to our continued success.
Job Requirements
- High School diploma or equivalent
- One to three years of management experience in a high volume restaurant
- Excellent customer service skills
- Strong employee relation skills
- Detail oriented with capability to oversee restaurant operations and multiple areas simultaneously
- Ability to perform under pressure in a high volume restaurant
- Ability to work in and out of different temperature ranges
- Ability to stand for long periods
- Ability to lift up to 50 pounds
- Exhibit good manners, proper personal hygiene, positive attitude, and promptness
Job Qualifications
- One to three years of management experience in a high volume restaurant preferred
- QSR experience strongly preferred
- High School diploma or equivalent required
- Excellent customer service skills
- Strong employee relation skills
- Ability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment
- Good judgment and decision-making abilities
Job Duties
- Manage entire operation of restaurant during scheduled shifts
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
- Assist in the execution of the restaurant's business plan as directed by the GM
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Ensure guest service in all areas meets company standards
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Accurately complete designated duties such as inventory control, ordering of products, cash control
- Assist in optimizing profits by controlling product and labor costs
- Communicate and oversee the execution of product promotions
- Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews
- Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the GM
- Expected to exercise good judgment in decision-making and reporting issues to the GM
- Perform other duties and responsibilities as requested by the GM
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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