Assistant Manager

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $25.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k)

Job Description

Our establishment is a high-volume quick-service restaurant known for its dedication to quality, speed, and customer satisfaction. We have built a reputation for providing excellent food and exceptional service in a fast-paced, dynamic environment. Our restaurant embraces a culture of teamwork, continuous improvement, and operational excellence, attracting a diverse clientele who value a quick and friendly dining experience. We focus on maintaining high standards in cleanliness, food safety, and employee development to ensure every visit remains memorable and enjoyable for our guests.

We are currently seeking an Assistant Manager to play a pivotal role in supporting the General Manager by overseeing all facets of daily restaurant operations. This full-time position involves managing shift operations, ensuring compliance with company policies, and delivering a superior dining experience to every guest. The ideal candidate will have prior management experience in a high-volume, quick-service restaurant setting and possess outstanding leadership and customer service skills. As an Assistant Manager, you will be responsible for maintaining product and service quality, upholding sanitation standards, controlling costs, and fostering a positive work environment. You will also be instrumental in staff development through recruitment, training, and performance management, guaranteeing that the restaurant achieves operational targets and profitability goals.

In this role, you will step in to manage the restaurant during your scheduled shifts, ensuring that the business runs smoothly and efficiently. Your ability to handle multiple priorities—ranging from inventory control and cash management to guest relations and staff scheduling—will be vital to the restaurant’s ongoing success. You will assist the General Manager in executing the restaurant's business plan, promoting company initiatives, and implementing systems designed to optimize performance and profitability. With a focus on employee morale and development, you will create a cooperative and pleasant working environment, encouraging teamwork and operational consistency.

Customer satisfaction will be at the heart of your responsibilities, requiring you to respond promptly to any complaints and ensure all customer expectations are exceeded. You will maintain crucial communication lines with the General Manager, reporting operational issues and contributing strategic insight to continuously improve service and sales. This role demands someone who thrives in a fast-paced, high-pressure environment, can multitask effectively, and has the stamina to meet the physical demands of restaurant work, including standing for long periods, lifting, and working in varying temperature conditions.

Joining our team as an Assistant Manager means becoming an integral part of a well-established restaurant brand focused on excellence, growth, and employee empowerment. This position offers the opportunity to develop your managerial skills and further your career in the restaurant industry while contributing to a successful business dedicated to quality and customer service.

Job Requirements

High school diploma or equivalent
One to three years of management experience in a high volume restaurant preferred
Experience in quick-service restaurant (QSR) environment strongly preferred
Excellent customer service and employee relation skills
Detail oriented with the ability to manage multiple areas simultaneously
Ability to perform under pressure for extended periods
Capability to work in varying temperature conditions
Ability to stand for extended periods
Ability to lift up to 50 pounds
Strong judgment and communication skills

Job Qualifications

One to three years of management in a high volume restaurant preferred
QSR experience strongly preferred
High school diploma or equivalent required
Must have excellent customer service and employee relation skills
Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment
Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
Must be able to work in and out of different temperature ranges
Must be able to stand for long periods of time
Must be able to lift up to 50 pounds
Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness

Job Duties

Manage entire operation of restaurant during scheduled shifts
Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
Assist in the execution of the restaurant's business plan as directed by the GM
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
Ensure guest service in all areas meets company standards
Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
Accurately complete designated duties such as inventory control, ordering of products, cash control
Assist in optimizing profits by controlling product and labor costs
Communicate and oversee the execution of product promotions
Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews
Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the GM
Exercise good judgment in decision-making and reporting issues to the GM
Perform other duties and responsibilities as requested by the GM