Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
flexible scheduling
Job Description
Urban Air Adventure Parks is the leading indoor adventure park operator, renowned for pioneering the indoor adventure park concept. Based in Dallas, Urban Air has emerged as the premier brand in location-based entertainment, delivering thrilling and engaging experiences to families and children across the globe. This dynamic entertainment company specializes in offering a variety of attractions and activities that promote fun, adventure, and physical activity, making it a top destination for families seeking memorable recreational outings. Urban Air's mission centers on inspiring children to aim higher and achieve things they never thought possible by combining physical challenges with endless fun in a safe, clean, and friendly environment. The parks offer entertainment options that include trampolines, climbing walls, ninja courses, obstacle courses, interactive games, and much more, all designed to foster excitement, learning, and personal growth. Urban Air places a strong emphasis on customer satisfaction and operational excellence, making it a valued place to work for those passionate about hospitality and entertainment.
The role of Assistant Manager at Urban Air Westminster is a key leadership position that carries significant responsibility for maintaining the high standards, culture, and operational performance of the park. This role requires a motivated leader who can inspire and instill accountability within the team, driving success through effective supervision and implementation of strategic initiatives. The Assistant Manager will lead the efforts to create an exceptional customer experience, ensuring every guest enjoys a safe, clean, and welcoming environment. Among the core tasks, this manager will be responsible for hiring, training, coaching, and retaining staff, fostering a positive workplace culture known as the Culture of Activating Awesome. This culture emphasizes teamwork, enthusiasm, and relentless dedication to quality service.
Moreover, the Assistant Manager will oversee employee schedules, ensuring adequate staffing levels and lead coverage to meet business demands while maximizing the customer experience. The role also involves managing operational details such as inventory control, expense management, and the smooth delivery of various segments including food, beverage, entertainment, attractions, and property inspections. Leaders in this position are expected to continuously improve operational execution by closely adhering to the Urban Air operating standards and philosophies. They also play a pivotal role in recognizing and rewarding employee contributions through structured recognition and incentive programs.
Candidates for this role must possess strong communication skills, adaptability, and the ability to motivate and develop team members. Experience in hospitality industries such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants is essential. The job demands professionalism, energetic leadership, and the enthusiasm to work during weekends, evenings, and holidays to maintain the park’s vibrant operation schedule. The physical demands include standing for extended periods, working in fast-paced noisy environments, and lifting up to 30 pounds, highlighting the active nature of the position.
Urban Air Westminster is committed to diversity and equal employment opportunity, creating an inclusive environment where all employees and guests feel valued and respected. This career opportunity offers the chance to join a reputable and rapidly growing company within the adventure park sector, contributing to memorable experiences for guests while advancing one’s career in hospitality management.
The role of Assistant Manager at Urban Air Westminster is a key leadership position that carries significant responsibility for maintaining the high standards, culture, and operational performance of the park. This role requires a motivated leader who can inspire and instill accountability within the team, driving success through effective supervision and implementation of strategic initiatives. The Assistant Manager will lead the efforts to create an exceptional customer experience, ensuring every guest enjoys a safe, clean, and welcoming environment. Among the core tasks, this manager will be responsible for hiring, training, coaching, and retaining staff, fostering a positive workplace culture known as the Culture of Activating Awesome. This culture emphasizes teamwork, enthusiasm, and relentless dedication to quality service.
Moreover, the Assistant Manager will oversee employee schedules, ensuring adequate staffing levels and lead coverage to meet business demands while maximizing the customer experience. The role also involves managing operational details such as inventory control, expense management, and the smooth delivery of various segments including food, beverage, entertainment, attractions, and property inspections. Leaders in this position are expected to continuously improve operational execution by closely adhering to the Urban Air operating standards and philosophies. They also play a pivotal role in recognizing and rewarding employee contributions through structured recognition and incentive programs.
Candidates for this role must possess strong communication skills, adaptability, and the ability to motivate and develop team members. Experience in hospitality industries such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants is essential. The job demands professionalism, energetic leadership, and the enthusiasm to work during weekends, evenings, and holidays to maintain the park’s vibrant operation schedule. The physical demands include standing for extended periods, working in fast-paced noisy environments, and lifting up to 30 pounds, highlighting the active nature of the position.
Urban Air Westminster is committed to diversity and equal employment opportunity, creating an inclusive environment where all employees and guests feel valued and respected. This career opportunity offers the chance to join a reputable and rapidly growing company within the adventure park sector, contributing to memorable experiences for guests while advancing one’s career in hospitality management.
Job Requirements
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance
Job Qualifications
- Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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