Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $19.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
flexible scheduling
Job Description
IHOP, or the International House of Pancakes, is a renowned American multinational restaurant chain famous for its breakfast offerings, including pancakes, waffles, and a variety of other classic American breakfast dishes. Established in 1958, IHOP has grown to become a staple in the casual dining restaurant industry with thousands of locations worldwide. The brand is dedicated to providing a warm, friendly dining environment that caters to families, individuals, and groups looking for quality meals served in an inviting atmosphere. At the heart of its operation is its commitment to excellent customer service, fresh ingredients, and a menu that combines classic favorites with new and inventive options.
Join the IHOP team as an Assistant Manager, a key leadership role vital to the restaurant's success and smooth operation. Reporting directly to the General Manager, the Assistant Manager is responsible for supervising both front and back-of-house employees and ensuring operational excellence on every shift. The role blends hands-on management with strategic oversight, focusing on achieving sales growth, profitability, and maintaining IHOP's high standards of food quality, service, and cleanliness.
As an Assistant Manager, you will be a pivotal part of managing day-to-day restaurant operations, including scheduling staff, supporting team members, handling customer interactions, and making critical decisions that affect the restaurant’s performance. This position demands a strong leader who can motivate and develop employees, maintain operational standards, and consistently achieve business goals. Your role includes monitoring food preparation and service to ensure compliance with company specifications, overseeing inventory management and ordering supplies, and maintaining a safe, secure environment for both guests and staff. You will actively participate in hiring, orienting, and training new team members, ensuring they align with the company's culture and operational expectations.
This role also requires vigilance in controlling labor costs and other operational expenses without compromising service or quality. Monitoring daily sales reports, labor controls, and other financial documents are part of the typical responsibilities. The Assistant Manager will be expected to address any operational challenges by identifying opportunities for improvement, developing actionable plans, and implementing them effectively. This position often involves working unpredictable hours, including nights, weekends, and holidays, reflecting the restaurant’s busiest periods. Flexibility to work at various local IHOP units and potential relocation may also be necessary.
In summary, the Assistant Manager at IHOP plays an essential role in fostering a positive work environment, leading by example, and ensuring that every guest has an exceptional dining experience. The position offers an excellent opportunity for individuals passionate about restaurant management, customer service, and team development to grow their careers within a recognized and beloved brand.
Join the IHOP team as an Assistant Manager, a key leadership role vital to the restaurant's success and smooth operation. Reporting directly to the General Manager, the Assistant Manager is responsible for supervising both front and back-of-house employees and ensuring operational excellence on every shift. The role blends hands-on management with strategic oversight, focusing on achieving sales growth, profitability, and maintaining IHOP's high standards of food quality, service, and cleanliness.
As an Assistant Manager, you will be a pivotal part of managing day-to-day restaurant operations, including scheduling staff, supporting team members, handling customer interactions, and making critical decisions that affect the restaurant’s performance. This position demands a strong leader who can motivate and develop employees, maintain operational standards, and consistently achieve business goals. Your role includes monitoring food preparation and service to ensure compliance with company specifications, overseeing inventory management and ordering supplies, and maintaining a safe, secure environment for both guests and staff. You will actively participate in hiring, orienting, and training new team members, ensuring they align with the company's culture and operational expectations.
This role also requires vigilance in controlling labor costs and other operational expenses without compromising service or quality. Monitoring daily sales reports, labor controls, and other financial documents are part of the typical responsibilities. The Assistant Manager will be expected to address any operational challenges by identifying opportunities for improvement, developing actionable plans, and implementing them effectively. This position often involves working unpredictable hours, including nights, weekends, and holidays, reflecting the restaurant’s busiest periods. Flexibility to work at various local IHOP units and potential relocation may also be necessary.
In summary, the Assistant Manager at IHOP plays an essential role in fostering a positive work environment, leading by example, and ensuring that every guest has an exceptional dining experience. The position offers an excellent opportunity for individuals passionate about restaurant management, customer service, and team development to grow their careers within a recognized and beloved brand.
Job Requirements
- High school diploma or equivalent
- Prior experience in restaurant management or supervisory roles
- Strong leadership and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Excellent communication and organizational skills
- Ability to handle multiple priorities in a fast-paced environment
- Attention to detail and commitment to quality and standards
- Ability to train, motivate, and develop team members
- Knowledge of food safety and sanitation regulations
- Basic math and financial acumen for managing sales and labor controls
Job Qualifications
- Proven experience as an assistant manager or in a similar role in the food service industry
- Familiarity with restaurant operations and customer service excellence
- Strong problem-solving and decision-making skills
- Ability to work collaboratively with a team and support the General Manager
- Experience in staff recruitment, training, and performance management
- Flexibility and adaptability to changing shifts and business needs
- Commitment to upholding company standards for quality, safety, and cleanliness
- Ability to use restaurant management software and reporting tools
Job Duties
- Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories
- Manage entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation
- Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation
- Ensure that all employees adhere to the company’s uniform standards
- Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization
- Ensure that the unit is properly staffed for all time periods and staffing must be maintained at a level to guarantee overall guest satisfaction for the goal of increasing sales
- Interview, hire, and train the highest quality hourly candidates
- Conduct orientations to ensure a positive first step for all new hourly employees, follow up with IHOP's training program
- Prepare reports at end of shift including Daily Sales Reports, Daily Cash Interims, Daily Labor controls and other processes that ensure the control of all company assets
- Prepare food production checklists and ensure the proper implementation of all company recipes
- Order food, small wares, uniforms and any other necessary products to unit par levels to maintain the highest levels of operational standards
- Identify operational opportunities and create and implement plans to address them
- Approve and sign all food or beverage discounts
- Ensure a safe working and guest environment to reduce risk of injury and accidents
- Notify the Designated General Manager promptly in case of accidents
- Ensure proper company security procedures are in place to protect employees, guests and company assets
- Keep immediate supervisor fully informed of all unit issues and take prompt corrective action or suggest alternative courses of action
- Complete job responsibilities and performance objectives timely and as per company policies
- Always project a favorable image of IHOP to promote goals and enhance public recognition
- Perform all duties as required or requested
- Work indoors typically but may occasionally work outdoors
- Willing to work nights, weekends, and holidays when busiest
- Willing to work unpredictable hours to fill in for absent workers
- Be aware of changing local events to ensure proper staffing
- Willing to work at any local units or possibly relocate
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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