Assistant Manager

Hutto, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $23.50

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and based in Dallas, Urban Air pioneered the indoor adventure park concept and has grown to become the largest adventure park operator in the world. Known for its innovative attractions and high-energy environments, Urban Air focuses on providing an exciting, safe, and memorable experience for families and guests of all ages. Their commitment to quality and guest satisfaction is supported by dedicated team members who embrace the company’s culture of 'Activating Awesome,' which emphasizes motivation, accountability, and an exceptional customer experience.

Urban Air Bee Cave, a location within the Urban Air Adventure Parks franchise, is currently seeking an Assistant Manager. This leadership role is essential to maintaining and developing the operational excellence and guest satisfaction that define the Urban Air brand. The Assistant Manager motivates staff, instills accountability, and drives results to achieve success in the position while supporting the overall culture. This role provides leadership, supervision, and strategic direction on key initiatives, operational standards, and business results.

The Assistant Manager is responsible for fostering a high-performing team environment that consistently delivers outstanding customer service. This position includes assisting in staff recruitment and retention, coaching, discipline, and ensuring that all training programs are effectively executed. Additionally, the Assistant Manager develops weekly schedules, ensuring proper staffing and lead coverage to meet business needs and enhance the guest experience. Acting as a motivation leader and brand ambassador, the Assistant Manager leverages individual strengths of team members to maximize productivity and guest satisfaction.

Further responsibilities include selecting and developing staff and trainers for increased responsibility or internal promotion into leadership roles, executing employee recognition and incentive programs, managing inventory and controlling expenses, and overseeing all operational aspects including entertainment, food, beverage, attractions, and property inspections. Maintaining a safe, clean, and secure environment for guests and staff is a top priority, as is continuously improving operational execution through adherence to Urban Air’s standards and philosophies.

This position demands a professional, energetic, and self-motivated individual with strong communication skills, the ability to work flexible hours including weekends, evenings, and holidays, and a passion for fostering a positive team culture. The Assistant Manager must also demonstrate adaptability, enthusiasm, sound judgment, and an appreciation for diversity within the workplace. The role carries physical demands such as working in a fast-paced environment, standing for long periods, and lifting up to 30 pounds. This is an exciting leadership opportunity for individuals who want to be part of a fun, thriving entertainment company that truly values its employees and guests.

Job Requirements

Work days, nights, and/or weekends as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Read and write handwritten notes
Lift and carry up to 30 pounds
Must have regular and predictable attendance

Job Qualifications

Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid certification is preferred
Brand ambassador and culture champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned