Assistant Manager

Urban Air is the leading indoor adventure park operator and a pioneering company in the location-based entertainment industry. Headquartered in Dallas, Urban Air has established itself as the market leader by providing exciting and innovative indoor adventure experiences to families and guests of all ages. With a focus on delivering fun, safe, and memorable experiences, Urban Air Adventure Parks have become a trusted destination for recreational activities that promote physical activity, social interaction, and family bonding. The company prides itself on fostering an inclusive environment where guests can aim higher, achieving goals they never thought possible while having a blast in a supportive setting.

The Assistant Manager role at Urban Air Cordova is designed for dynamic and motivated professionals who thrive in a fast-paced entertainment environment. This leadership position is critical in maintaining the company’s Culture of Activating Awesome!, driving operational excellence, and ensuring team success. As an Assistant Manager, you are responsible for providing overall supervision and strategic direction to your team, ensuring cohesive execution of business initiatives that enhance both guest satisfaction and operational efficiency.

Your leadership will be instrumental in creating a team environment that consistently delivers exceptional customer service and meets high performance standards. You will assist in key human resources functions such as hiring, staff retention, training, and performance management, helping to build a motivated team that thrives in this high-energy setting. By developing weekly schedules and managing staffing levels, you will ensure the business runs smoothly, meeting customer demand while maintaining cost controls. You will also be a culture champion, actively promoting employee recognition and incentive programs to keep morale high and encourage professional development.

In addition to managing daily operations across multiple business segments including food and beverage, entertainment, attractions, and facility maintenance, you will uphold strict safety and cleanliness standards, creating a secure environment for all guests and staff. Your attention to detail and commitment to adherence to Urban Air’s standards will improve operational execution and support the company’s reputation for excellence.

This position requires excellent communication skills, adaptability, and a positive attitude to effectively motivate and influence the staff. With a focus on professional grooming and conduct, you will serve as a role model for employees, fostering an atmosphere of respect, enthusiasm, and continuous learning. You must be ready to work during weekends, evenings, and holidays to support the business needs in a hospitality-driven environment.

Overall, the Assistant Manager at Urban Air Cordova plays a pivotal role in driving business success, shaping a vibrant team culture, and elevating the guest experience in a dynamic and entertaining workplace. If you are passionate about hospitality, leadership, and making a positive impact in a unique indoor adventure park setting, this is an excellent opportunity to join an industry leader dedicated to helping kids and families have fun and aim higher.