Assistant Manager

Flynn Group, founded by Greg Flynn in 1999, began its journey with the acquisition of eight Applebee's restaurants. Over the past two decades, it has grown substantially through building new stores and acquiring other franchise operators, becoming the largest Applebee's franchisee in the world. This growth and strong foundation have empowered Flynn Group to expand into various brands, countries, and industries. Today, Flynn Group operates over 460 Applebee's restaurants in 24 states, marking it as a dominant player in the restaurant industry.

Flynn Applebee's is one of the seven premier brands under the Flynn Group umbrella. Flynn Group is recognized as the largest franchise operator globally, with a diversified portfolio that spans iconic world-class brands such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. The company is committed to being the leading operator within each brand it manages by upholding core values which include Caring Genuinely for People, Playing like a Champion, and Winning as One.

The role of an Applebee's Assistant Manager at Flynn Group is pivotal to the company’s day-to-day restaurant operations. As an Assistant Manager, you will be deeply involved in all operational aspects, ensuring that every guest and staff member has a passionate and exceptional experience. This leadership position requires strong problem-solving skills, the ability to handle stress gracefully, and a commitment to teamwork. The role promises a fast-paced, hardworking environment balanced with an enjoyable work experience.

Assistant Managers are responsible for maintaining high service standards according to company guidelines while achieving the unit's objectives. They foster a positive culture aligned with the Flynn Applebee's Premier Card values and ensure immediate resolution of guest complaints by both themselves and their team. Engaging with guests through planned table visits is a priority to elevate the customer experience.

Operational excellence is a key focus, including maintaining inventory levels, guaranteeing quality food preparation and presentation through regular line checks, and managing employee schedules to meet sales demands effectively. Assistant Managers uphold safety and security protocols, promote cleanliness and sanitation, and handle routine maintenance tasks by reporting necessary repairs to higher management.

Employee development underpins this role, wherein the Assistant Manager facilitates recruitment, training, and continuous growth of team members and future managers. This involves conducting training sessions, employee meetings, performance documentation, and evaluations. Monitoring employee performance, providing constructive feedback, and enforcing company policies are essential to sustaining a motivated, efficient team.

Cost control responsibilities include managing departmental expenses and adhering strictly to company and legal standards. The Assistant Manager is accountable for food and liquor inventories as requested and for maintaining accurate daily operational paperwork. Compliance with sanitation standards that meet or exceed Health Department and company requirements is mandatory.

Assistant Managers serve as role models within their restaurants, embracing new technology and demonstrating versatility by performing various team member roles when necessary, from cooking to bartending. Participation in the Management Development Program supports ongoing leadership skill enhancement and professional growth.

Candidates must have at least 2-3 years of restaurant management experience. Certifications like Serve Safe Food and Serve Safe Alcohol are advantageous. Compensation ranges from $20.98 to $27.27 per hour, approximately $60,000 to $78,000 annually based on a 50-hour workweek, with potential bonuses. Benefits include competitive wages, profit sharing or bonuses, medical, dental, and vision insurance, 401k with company match, paid vacation, and paid sick leave.

Physically, Assistant Managers need to be able to work various shifts including weekends, stand for periods up to ten hours, safely lift weights up to 50 pounds, and have the dexterity to handle small tools. Flynn Group is an equal opportunity employer dedicated to diversity, inclusion, and providing accommodations throughout the application process.